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#1 Backlight 2 Support » Version of Backlight 2 » 2020-01-29 20:21:15

dakota20
Replies: 2

Hi all

after using Backlight 1 for many years I bought Backlight 2 a month ago and I downloaded stuff named Backlight-2-Installer-107. So far so good.
A week or two ago I received an email informing me that Version 2.0.13 is out. After logging in to my customer page I redownloaded what is there only to download a file with the exact same name Backlight-2-Installer-107. Now, I am confused. I was unable to figure out how to get the newest version. And, unfortunately, the download page does not tell me which version I am going to download. The most recent, I supposed. But this is not what happens.

Feedback welcome.

Greetings from Switzerland, Peter

http://foto.descan.com

#2 Re: Backlight Support » New site with nasty problem on iPhone und iPad » 2018-02-12 21:22:17

Hi again

I now modified my masthead according  to the video Matthew pointed me to. I am very happy with this since I find that all is well now. The mastead appears ok on both iPhone and iPad consistently.

http://foto.descan.com/

As far as I am concerned: problem went away, carpe diem.

Thank you for your support.

Peter

#3 Re: Backlight Support » New site with nasty problem on iPhone und iPad » 2018-02-12 18:30:37

Hi Matthew

Thank you for your reply.

well, I cleared the safari cache but that did not help. Same problem on the first call to the foto website on my iPhone 8.
And my wifi is quite stable, I am in direct line of sight to my Netgear router.

And - since Rob mentioned IOS quirks - I tried the same on my wifes iPhone 5 (with iOS 10.3.3) and I did NOT experience any malfunction after a number of tries. Tried also her iPad (with iOS 11.2.5) and find the same problem as with my iPhone 8 and iPad Pro (both with 11.2.5).

On both my Macbook Pro I do not experience the problem. One runs with Maverick (need this because of Adobe CS6 suite) and the other runs High Sierra.

Well, that is all I can say....

But I am going to check out your masthead tutorial. Thank you for pointing this out to me. I will change my implementation accordingly.

Greetings from Switzerland. Peter

#4 Re: Backlight Support » New site with nasty problem on iPhone und iPad » 2018-02-12 03:25:00

Hi Rod

I might add - my last message for today - that the same thing happens with Chrome on my iPad Pro. Just thought I might give it a go.

Thank you for your time.

P.

#5 Re: Backlight Support » New site with nasty problem on iPhone und iPad » 2018-02-12 03:03:55

Rod, I forgot to say: this is not consistent: sometimes (more often than not) it is working properly...

P.

#6 Re: Backlight Support » New site with nasty problem on iPhone und iPad » 2018-02-12 03:02:02

Hi Rod

Yes, I find the same is happening on your site: After following the link (on the iPad) in a new tab the page is displayed ok and full. Then I touch the Palouse album (or another one after starting again) and the masthead space ist simply white. Touching the menubar immediately brings the masthead picture - and the menu on the right side.

Well, from my point of view, this is fortunate since that shows I did nothing very wrong...

Greetings again, Peter

#7 Re: Backlight Support » New site with nasty problem on iPhone und iPad » 2018-02-12 01:49:53

Thanks Rod for your reply on a Sunday afternoon

Yes, my pics are pretty big - I don't know what made me go with png. Now I made the masthead smaller and all page pics are now jpgs, exported from Illustrator with 60%. none is bigger than 78 kb.
Also changed the guest user.
But, alas, still the same effect on my iPad Pro 10.5 inch. Sometimes the pics load and sometimes not... Desktop is ok.

So, I am back to square one.
???

Greetings Peter

#8 Backlight Support » New site with nasty problem on iPhone und iPad » 2018-02-11 21:56:40

dakota20
Replies: 11

Hi

I converted my foto website from CE2 to Backlight 123/4 just last week. Everything works fine on the desktop (Mac with Safari) but on my iPhone and also on the iPad there are some nasty problems. The site loads ok but more often than not the masthead and the picture on the home/info/about page does not load - space simply empty. Then, when I touch the menubar the pictures suddenly appear - as if they had been hidden. Checked everything but found nothing.

http://foto.descan.com

guest pw is descan999

Help and feedback welcome.

Greetings from Switzerland, Peter

#9 Backlight Support » Dual Masthead with Version 1.2.3 ? » 2017-11-08 19:09:10

dakota20
Replies: 4

Hi

After using TTG CE3/4 for a number of years I switched to Backlight Pages a couple of months ago. Apart from being much slower than the CE3/4 site all went well. I set up my new site using Rob Barbee's Dual Masthead template. Now, after updating to 1.2.3 (did exactly as the readme said) the site seems somehow broken - and it seems even slower than before. After a not too careful examination I wonder if the dual masthead thing still works with the new version.  Can anybody confirm this? Thank you.
Greetings from Switzerland, Peter
http://foto.descan.com

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