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Hello Ben,
Any idea when the patch will be available? Or, is there something I can do to get my websites working like your test site.
Richard
Hello Ben,
Yes. Any idea when you guys will be done with testing and post for install?
Richard
Hello Ben, per your request.
1) am I able to download the image
- Current Windows 10 with current versions of Chrome and Edge. Both of those worked as expected.
- Current IOS on iPad with current Safari and Chrome. Safari worked as expected. Chrome did not. It produced a URL ending in "download.php 1,600x1066 pixels". However, if I then select the Chrome share icon, I can save the file to one of the options like Dropbox or Outlook.
- Current android on Pixel 3 with current Chrome. Worked as expected.
2) does downloaded image have existing filename
- Chrome and Edge on Windows 10 kept the filename.
- Safari on the iPad kept the file name.
- Chrome on android Pixel kept the filename.
Richard
Good evening Ben - maybe I fat-fingered the submit button and closed the webpage before it posted.
I said I was sorry for putting you guys through all this effort only to have me be less than happy with the final result. And I explained why this is a big issue for me.
I typically take photos of events. My last one was 250 6th grade students during their science class field trip to test the water in the Potomac River. The final cut was over 600 photos, and I need to take several photos of each student to ensure there are good ones for each student. The school uses them in their yearbook, the students and parents download the originals to print as a memento. While the school can certainly download using a PC, students and parents typically use a mobile device. With the recent update to Backlight, the students and parents are now unable to download the photos.
Before that, it was the community haunted forest. Several hundred photos of the kids in their costumes. Normally, Halloween would be about 800 photos, this year's rain meant we had to close down early.
It used to be simple. These instructions are on every album page:
"You are free to download and share photos so long as you do not do it for profit. Click the thumbnail, then click the icon in the upper right corner of your screen. Then click the icon that looks like a black cloud with a down-pointing arrow."
Now you expect them to view the photo, then click the icon and wait for the screen to refresh with the same image, then either long-press the image, select save image or click the download button on the Chrome menu bar. After either of those actions, it then saves the file as download.jpg instead of the actual filename. This will result in them downloading the compressed 640x960 image most of the time. And if they download a second photo, they take the risk of overwriting the prior download.
In short, this "upgrade" has now made my websites unsuitable for their intended purpose. An easy and simple method for the users to download the photos they ask me to take for them.
I truly appreciate the work you have done, and before this "upgrade," absolutely loved Backlight. I have no idea why you made the changes this past month, but from my point of view, you have ruined an outstanding product. A month ago it worked like a charm on mobile devices and PC's. The sites I have not updated still work. It is the ones that I updated to the current version that no longer work as they did.
I have tried to be both polite and honest with my comments. It is not my intention to be a jerk, and I do appreciate the assistance you provided over the last couple of days.
Richard
Little surprised you removed my reply. But I understand.
Richard.
Good evening Ben,
For the myrivercreek.com website I did the three steps as described. When I try to download a photo on my phone it displays the full size photo on my phone, it does not download the jpg file to my device.
May I suggest we close out this thread and move the conversation to the one titled, "What changes did Backlight 2 upgrade make concerning .php"
Richard
Hello Ben, please accept my apologies if I have been impolite in any of my communications. I did not mean to be impolite and certainly appreciate the efforts you extend to assist with this problem.
With the .12 update mobile users are no longer able to download the jpg files.
I have one working website because I did not get around to updating the files. It is still running the pangolin-album 2.0.10 not 2.0.11. And of course it has not been upgraded to any of the .12 modules. My guess, is that the changes in 2.0.11 caused the problem.
It works like all my sites used to work before the upgrade. None of the photos-for-downloads folders have either an .htaccess or index.html file in them. The site is https://mattituckclassof69.com/ On my cellphone I can go to any of the folders and download the images.
Except for some color changes I tried to make the myrivercreek.com and mattituckclassof69.com websites identical.
If it would help and make your work easier, I am happy to give you Backlight access to the websites. Just tell me what you need. Or if it would be easier send me an email and I will call or provide my cell phone.
Richard
Hello Matthew,
Yes, without a doubt Backlight 2 has been a tremendous impact to my business. But that was up till last month. As of right now, none of my users are able to download the photos because of the problem with the .htaccess you have recently added to the photos-for-download folders.
The update .12 posted last night did not solve the problem.
Can you just change whatever script is creating the files when we update the Backlight Index files?
Richard
Hello Ben and Matthew,
Okay, just now I clicked the option to update the Backlight Index Files. Afterwards I noticed all the problem .htaccess files in my albums have new timestamps. That is what is has broken all my albums. It creates the empty index.html and [deleted by Ben] .htaccess file with the two settings:
Deny from all
Options All -Indexes
If I delete the [deleted by Ben] .htaccess file my albums go back to working the way they did a month ago. How do I make it either delete all those .htaccess files or at least put the correct settings?
Richard
Hello Ben and Matthew, I updated the modules and while that makes a change it does not solve the problem.
Now when the user clicks the download icon they get the page "https://galleries.myrivercreek.com/gall … &mode=view" instead of the file being downloaded to their device.
On top of that, if they click the image and try the option of "save image as" they get this as the file name and type "download.jfif" when they should get the file name RAZ_7075.jpg.
In short, the download link no longer works as it did a month ago.
One other observation. On my android at least, if I tell Chrome to use the "Desktop site" everything works as it used to even with the new update.
Richard
Yes, I use that.
Hello Matthew, thank you for the reply. I apologize for not seeing this before now. I understand your comment, but cannot understand why it does not apply to all my websites. And it seems odd that all the changed files are dated Nov 15 2019 1:34 am.
I updated all my websites with the latest version of Backlight 2, but I did not publish new photos to all of them. Only the ones that had new photos received the new .htaccess and other files which prevent direct download on mobile devices.
None the less, I am excited that there will be an update which will address the problem. I love your software and recommend it to every photographer I meet. You software saves me countless hours of work. Posting 600 photos from a weekend event used to take me days, with your software I can post the photos in two hours.
Richard
Hello Ben. Thank you for letting me know that I am not completely crazy. Yes. You have hit it directly on the nose. Except that it is a new change, on my websites that have not been updated in the last month, they can still download photos using mobile devices. Once I edit the site, it adds the .htaccess file to prevent download.
I cannot use the photos rendition because the whole point of the download is to get the full size original.
I am so excited that there will be a fix. I now have hundreds of albums that now prevent direct access to the files. Also, thanks again for the quick reply!
Richard
I have been struggling with a problem that I assumed I caused with a .htaccess file in the photos-for-download folder. After working with the hosting provider I learned that the .htaccess files were not created by me. More important, I learned that at the same time all the .htaccess files were created, a download.php, index.php, lib.php, single.php was also created. All the files in all the folders have a time stamp of Nov 15, 2019 1:34 PM.
This would lead me to believe they were created by the Lightroom & Backlight software.
Any clues why the .htaccess files were added to the photos-for-download folder? Better still, how can I remove them? They are preventing my users from downloading photos.
Richard
Good evening Rod,
Thank you for your efforts in helping with this. I wondered if it was the .htaccess file, too. But I am not a coder so I don't know what to look for. The three websites in question all have different .htaccess files. I tried coping the working one to one of the others and it did not help. But I suspect the individual directories have those files as well. I only matched the one at root of the website. I could put that one back if it really screwed up the website.
It strikes me as odd that it is only an issue with the mobile device layout.
Richard
Good morning,
Yes, I was wondering if that might be the issue because the problem was noticed after the last update. It may have been there before that.
Hello Rod,
I did try that already.
Richard
I just noticed that I do have one website which is still working as expected. I do not know what the difference would be in the websites as they are all hosted on Bluehost and to the best my ability all of them are maintained the same. The working website is:
https://mattituckclassof69.com
One point that might be the issue. I have a new computer with a new installation of Lightroom. Same as my other computer. I have updated the broken websites with the new computer. I have not updated the working site with the new computer.
Richard
Php version 7.0.33
Yes, of course. Two websites are myrivercreek.com and mskiwi.com.
Albums not using the slide show templates are affected. Such as https://galleries.myrivercreek.com/gall … #gallery-4
Or https://mskiwi.com/galleries/190907allkindsofphotos/
Thank you for the quick response to my question.
My pages include the sidebar menu that allows the visitor to share the photo with Facebook, Twitter, etc and important to me, download the photo. Recently, I noticed the download fails when the browser is in mobile device mode. It works fine in desktop mode. On my android device the it fails unless I ask for the desktop mode. It appears to be trying to download a image.html file instead of the image.jpg file. On iPads, I get a permissions failure.
If I use a Windows desktop everything works as expected. If I use the Chrome F12 key to switch to device mode, it also fails on a Windows desktop.
This is a problem on all of my websites and all of the albums using the Fancy Box image download button.
Any clues on what I have done wrong or how to fix this problem?
Thanks,
Richard
Thank you!
Clearing the Chrome cache files solved the problem. I had been using several different browsers and did not think of that.
All is working as expected now.
Ah... had the same issue. I had to copy the index.php file a second time. Now the website menus work as expected.
BL2 Admin menu not working as expected. None of the drop down menus work to display an option when selecting the drop down arrow. If I click the menu item it takes me to the first option that should be in the list.
The only way I can access the submenus is to use the breadcrumbs.
I just updated to the most recent version of Backlight 2 - 2.02
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