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#1 Re: General » White Screen What Does it Mean? » 2015-05-17 17:55:16

Hey there

I'm having another go at this after being too busy. Now I have a deadline to get something up by Friday!

So I'm at the stage where I have copied the CE4-Gallery.lrwebengine file into the libary folder and got the web gallery workinh in Lightroom. I am now trying to get access to the admin page on my server.

The first thing I tried to do was delete the original ttg-be folder on my server and my FTP software gave a message of

"Server response: '550 /public/www/ttg-be/data/sessions/.htaccess: Permission denied'"

Next I tried to copy the ttg-be folder over hoping to replace everything. However that gave the following message of

"Server response: '550 /public/www/ttg-be/data/sessions/.htaccess: Permission denied'"

I received a reply from my server host which is repeated below. This includes a link to PHP settings - http://redandblackzone.com/phpinfo.php

Looks like I may have to set up basic dropbox galleries for photo ID and invoice people manually to get through this week unless this suddenly works smile

Any help would be appreciated

Regards
Steve

----------start message------------
Hello Steve,

Thank you for writing in.

We do fulfill your all the provided requirements. We have below
installed on our server :

Linux OS
Apache server
PHP 5.2.6 or newer, with SQLite and PDO modules enabled

You can check the below URL to verify the same at your end :

http://redandblackzone.com/phpinfo.php

Please check and let us know if you face any problem due to server
configuration so that we can assist you accordingly.

If there is anything else that we can be assistance with or you have any
other queries please feel free to contact us at any time.
--
Harish Kasture
Level 1 Support Team Leader
SmartyHost Support

Reply to this ticket by logging in at - http://my.smartyhost.com.au/

Your ticket ID: 5980928
----------end message------------

#2 Re: General » White Screen What Does it Mean? » 2015-04-18 17:44:22

moving it to the top level was the first thing I tried after I got the blank page. However it made no difference.

But based on what you say I'll switch it back to the top level to avoid any other complications.

I have sent a support ticket to smartyhost and am waiting on a reply. It's the weekend break here in Sydney, so probably will not hear from them for a few days.

Many Thanks

#3 Re: General » White Screen What Does it Mean? » 2015-04-17 13:37:09

My site is hosted by smartyhost.com.au have you come across them before?

I guess I'll send a support ticket to them and check with them.

Thanks
Steve

#4 General » White Screen What Does it Mean? » 2015-04-16 21:44:06

BigSteve
Replies: 6

Hi sorry to post about this but there does not quite seem to be an answer already.

I have uploaded the tag-be folder but when I attempt to login I do not get any error just a blank white screen.

It's not clear in other posts but does this mean that something has not been activated by my server host? Or copuld it mean a number of other things?

url = http://redandblackzone.com/ttg/ttg-be/admin/

Many Thanks
Steve

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