Community @ The Turning Gate

Support community for TTG plugins and products.

NOTICE

The Turning Gate's Community has moved to a new home, at https://discourse.theturninggate.net.

This forum is now closed, and exists here as a read-only archive.

  • New user registrations are disabled.
  • Users cannot create new topics.
  • Users cannot reply to existing topics.

You are not logged in.

#1 2012-10-19 22:22:00

timpacker
Member
Registered: 2012-10-18
Posts: 7

thumbnail in gallery intermittently not found

I have just uploaded my new TTG Web Site and then uploaded my 1st gallery.

my gallery is named in the proper convention ie: "paper-giclee-gallery"
I uploaded it to the galleries folder and when I visit my site and click on the galleries page
it initially shows the thumbnail and I can click on it to get to my highslide gallery...

but as I navigate around my site and come back to that page... occasionally I get the

? icon

instead of the thumbnail for the gallery... and when I click on the icon I get a
blank page with a

"401 file not found"

message in it.

I have tried going back to the page from all my other pages and there appears to be no rhyme nor reason as when it will do this. ie: sometimes when navigating back from the "contact" page I will get the proper thumbnail and it will link to the gallery other times it will give me the

? icon

any suggestions?

Offline

#2 2012-10-19 22:28:00

Matthew
Administrator
From: San Francisco, CA
Registered: 2012-09-24
Posts: 5,795
Website

Re: thumbnail in gallery intermittently not found

Presently, one suggestion: Share a link.


Matt

The Turning Gate, http://theturninggate.net

Offline

#3 2012-10-19 22:58:25

timpacker
Member
Registered: 2012-10-18
Posts: 7

Re: thumbnail in gallery intermittently not found

sorry,

I'm not sure what that means?
kind of new to this stuff

Offline

#4 2012-10-19 22:59:15

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 17,830
Website

Re: thumbnail in gallery intermittently not found

Post a link to your site


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site

Offline

#5 2012-10-20 00:06:28

timpacker
Member
Registered: 2012-10-18
Posts: 7

Re: thumbnail in gallery intermittently not found

It struck me while walking the dog that that is probably what you meant.

it is

www.timpacker.com

I have changed the hyperlink labels in the navigation bar to better suit my site. As a fine artist ( painter ) "Galleries" pretty much always means the galleries that carry your work... so I have changed the hyperlink label to the galleries page to "Artwork ".

It didn't seem to cause any problems with the navigation before before I added a gallery to the site.

Offline

#6 2012-10-20 00:52:47

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 17,830
Website

Re: thumbnail in gallery intermittently not found

Looks like a server problem. Looking at the results of the autoindex verification it shows a php realpath() failure:

http://www.timpacker.com/resources/autoindex/verify.php

this thread might help:
http://community.theturninggate.net/post/157/#p157


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site

Offline

#7 2012-10-20 04:28:43

timpacker
Member
Registered: 2012-10-18
Posts: 7

Re: thumbnail in gallery intermittently not found

Okay thanks,

I'm going to create the rest of my galleries and upload them before I talk to the help people at Rogers Yahoo Small Business...

They are running a Unix system, with Apache Servers and PHP 5.3.6.

In the event that they can't help me with the problem are there any web hosting companies that you would recommend that are absolutely compatible with the Turning Gate Products.

These products are perfect for my site needs and if I have to switch companies... so be it.

Offline

#8 2012-10-20 05:19:23

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 17,830
Website

Re: thumbnail in gallery intermittently not found

Matt recommends Bluehost: http://wiki.theturninggate.net/doku.php?id=bluehost

I switched to them a few months ago and have been very pleased. Their control panel makes it easy to find what you need, to create subdomains, to redirect urls, etc.
And all the ttg things work just fine.


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site

Offline

Board footer

Powered by FluxBB