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#1 2019-04-10 09:07:16

DennisKeyes
Member
Registered: 2019-02-23
Posts: 71

Contact form test email fails

I am testing my contact form.  I tried several times to send an email to myself at my gmail address.  What am I missing?  My settings are:

Site Email drdk84@gmail.com
Vendor Email  drdk84@gmail.com

Email Configuration

Mail Send Type
smtp
SMTP Host
smtp.gmail.com
SMTP Username
drdk84@gmail.com
SMTP Password
[ hidden ]
SMTP Port
465
SMTP Security Protocol
ssl

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#2 2019-04-10 11:11:14

DennisKeyes
Member
Registered: 2019-02-23
Posts: 71

Re: Contact form test email fails

Addditional information:
When I attempted to send the test email, here is the message I got back.

Something went wrong
fsockopen(): unable to connect to ssl://smtp.gmail.com:465 (Connection timed out) in SMTP.php on line 125

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#3 2019-04-10 13:19:33

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 4,081

Re: Contact form test email fails

Your host is blocking calls to the gmail server. This is quite usual.
Your best option is to send using the ‘mail’ setting rather than ‘smtp’, and setting a from address that matches your domain.

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#4 2019-04-12 12:17:03

DennisKeyes
Member
Registered: 2019-02-23
Posts: 71

Re: Contact form test email fails

Just host was not able to resolve this.  They have escalated it and will get back to me..... maybe!

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#5 2019-08-15 04:29:56

pideja
Member
From: Montreal
Registered: 2013-02-26
Posts: 1,056

Re: Contact form test email fails

I have a similar problem: all mail sent thru the site ( http://www.nathaliemoliavko-visotzky.com/fr/contact/ ) goes...in limbo! It never arrives at the destination, at all.
Mail Send Type: mail
SMTP Host: smtp.gmail.com

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#6 2019-08-15 04:49:38

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 16,806
Website

Re: Contact form test email fails

SMTP Host doesn't matter if you're using Send Type: mail

Have you checked spam folders?

Is the site email address one that is associated with the domain (nathaliemoliavko-visotzky.com?)


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2 test site, Pangolin test site

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#7 2019-08-15 04:58:18

pideja
Member
From: Montreal
Registered: 2013-02-26
Posts: 1,056

Re: Contact form test email fails

Yes, it is the email for Nathalie.



If I use MAIL as mail send type, nothing in the other boxes matters?

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#8 2019-08-15 05:30:52

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 16,806
Website

Re: Contact form test email fails

pideja wrote:

If I use MAIL as mail send type, nothing in the other boxes matters?

no


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2 test site, Pangolin test site

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#9 2019-08-15 05:32:00

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 16,806
Website

Re: Contact form test email fails

pideja wrote:

Yes, it is the email for Nathalie.

Just to be clear, the site email ends in @nathaliemoliavko-visotzky.com


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2 test site, Pangolin test site

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#10 2019-08-15 06:25:57

pideja
Member
From: Montreal
Registered: 2013-02-26
Posts: 1,056

Re: Contact form test email fails

no, the site email is segami1@videotron.ca

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#11 2019-08-15 06:26:58

pideja
Member
From: Montreal
Registered: 2013-02-26
Posts: 1,056

Re: Contact form test email fails

I've tried SMTP with their credentials (they are hosted on a different server than me) and I tried MAIL. Both do not work.

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#12 2019-08-15 06:40:40

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 16,806
Website

Re: Contact form test email fails

any chance they can set up an email account tied to their hosting?
http://backlight.theturninggate.net/doc … mail_setup


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2 test site, Pangolin test site

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#13 2019-08-15 20:12:47

pideja
Member
From: Montreal
Registered: 2013-02-26
Posts: 1,056

Re: Contact form test email fails

I know it's not "kosher" but the site email is from a different provider/server than the site's own server.

So, I'm left with either create a mail address with the site's domain name ( something like email@nathaliemoliavko-visotzky.com)
or do away with the contact page altogether and just post contact information (like http://marccharlebois.com/marc_en/contact.php).

Last edited by pideja (2019-08-15 20:30:15)

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#14 2019-08-15 21:49:56

pideja
Member
From: Montreal
Registered: 2013-02-26
Posts: 1,056

Re: Contact form test email fails

Finally decided that, for simplicity's sake, I removed the contact form and wrote the contact info.

By the way, could it be possible to have the email address as a link?

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#15 2019-08-15 22:05:31

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 16,806
Website

Re: Contact form test email fails


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2 test site, Pangolin test site

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#16 2019-08-15 22:23:22

pideja
Member
From: Montreal
Registered: 2013-02-26
Posts: 1,056

Re: Contact form test email fails

Succeeded in creating a link this way in Backlight>Designer Pages>Contact Design>Page Copy

<p><strong><center>postal address</center></strong></p>

<p><strong><center>Cel.: phone number</center></strong></p>

<p><strong><center>mailto: <a href="email address">email address</a></strong></p>

Seems to work great.

Last edited by pideja (2019-08-15 22:24:39)

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#17 2019-08-15 22:38:34

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 16,806
Website

Re: Contact form test email fails

<center> is deprecated.
Use inline css instead.

<p style=“text-align:center;”>your content</p>


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2 test site, Pangolin test site

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#18 2019-08-16 22:22:58

pideja
Member
From: Montreal
Registered: 2013-02-26
Posts: 1,056

Re: Contact form test email fails

<center> is deprecated

...it does center the text. But, is there a better way?

Use inline css instead.

Do you mean inserting these instructions in the CSS file rather than in the Page Content section of Backlight?

<p style=“text-align:center;”>your content</p>.

Tried this but it does not work. The text is all to the left side and on two lines.

But the main thing is that when I wrote this yesterday, it worked fine. Clicking on the link made my Outlook mail app display a pre-addressed message, ready to complete and send.
Today, however, I get a 404 error!

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#19 2019-08-16 22:29:45

pideja
Member
From: Montreal
Registered: 2013-02-26
Posts: 1,056

Re: Contact form test email fails

I now am using

<a href="mailto:someone@yoursite.com?subject=Mail from Our Site">Email Us</a>

Still in

Backlight>Designer>Pages>Contact + CV>Design>Page Settings>Page Copy

And it pops up a mail message, pre-addressed ready to fill-in and send.

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#20 2019-08-17 02:16:34

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 16,806
Website

Re: Contact form test email fails

pideja wrote:

<center> is deprecated

...it does center the text. But, is there a better way?

Use inline css instead.

Do you mean inserting these instructions in the CSS file rather than in the Page Content section of Backlight?

<p style=“text-align:center;”>your content</p>.

Tried this but it does not work. The text is all to the left side and on two lines.

But the main thing is that when I wrote this yesterday, it worked fine. Clicking on the link made my Outlook mail app display a pre-addressed message, ready to complete and send.
Today, however, I get a 404 error!

<center> may work for now, but it is deprecated from html 5
https://www.w3schools.com/tags/tag_center.asp


Inline css means you add it inline with your text on the page, like this:

<p style="text-align:center;"><a href="mailto:someone@yoursite.com?subject=Mail from Our Site">Email Us</a></p>
(adding it to an anchor element <a> won't work unless you also change the display property of the anchor to block or inline-block)


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2 test site, Pangolin test site

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