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#1 2019-07-16 22:15:25

fotmaesron
Member
Registered: 2014-01-12
Posts: 33

Cleint responce ok in one site, don't work in 2° site

cleint responce works fine in www.ronnymaes.be  i can't find the difference in my other site www.ronnymaes.com

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#2 2019-07-16 23:58:06

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 16,885
Website

Re: Cleint responce ok in one site, don't work in 2° site

I'm getting security warnings on both of your sites

Connection not protected

The security of your connection is reduced. Criminals can attempt to steal your data from the website. You are advised to leave this website.

URL:

www.ronnymaes.be

Reason:

Invalid name of certificate. Either the name is not on the allowed list, or was explicitly excluded. View certificate

I understand the risks and wish to continue

That should be resolved.

I clicked through anyway. But as we don't have links to any albums, it's not possible to tell you what might be going on.

What's not working? Are you getting error messages? Have you assigned a CR template in Backlight Settings > Personalisation > Client Template?


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2 test site, Pangolin test site

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#3 2019-07-17 00:39:24

fotmaesron
Member
Registered: 2014-01-12
Posts: 33

Re: Cleint responce ok in one site, don't work in 2° site

i have an https certificate ?
in ronnymaes.com in galleries :  Vincent en Myrthe Huwelijk

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#4 2019-07-17 00:44:43

fotmaesron
Member
Registered: 2014-01-12
Posts: 33

Re: Cleint responce ok in one site, don't work in 2° site

try without www       just ronnymaes.com

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#5 2019-07-17 00:58:49

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 16,885
Website

Re: Cleint responce ok in one site, don't work in 2° site

fotmaesron wrote:

i have an https certificate ?

Even so, I'm seeing warnings in Safari for iOS and I'm getting warnings from Kaspersky on my desktop PC. If I'm seeing it, could be others will too. I don't know why warnings like this pop up but thought you'd want to know.


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2 test site, Pangolin test site

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#6 2019-07-17 01:04:06

Daniel Leu
Moderator
Registered: 2012-10-11
Posts: 1,447
Website

Re: Cleint responce ok in one site, don't work in 2° site

rod barbee wrote:
fotmaesron wrote:

i have an https certificate ?

Even so, I'm seeing warnings in Safari for iOS and I'm getting warnings from Kaspersky on my desktop PC. If I'm seeing it, could be others will too. I don't know why warnings like this pop up but thought you'd want to know.

Both Chrome and Safari on the Mac show a valid certificate.


Daniel Leu | Photography   
DanielLeu.com
My digital playground (eg, Backlight tips&tricks): lab.DanielLeu.com

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#7 2019-07-17 01:05:57

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 16,885
Website

Re: Cleint responce ok in one site, don't work in 2° site

it doesn't appear that the album template is Client Response enabled. Can you check that?

Beyond that, I noticed that your albums are using the old Okapi Backlight 1 templates. Have you tried updating those to the Backlight 2 version?


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2 test site, Pangolin test site

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#8 2019-07-17 01:06:51

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 16,885
Website

Re: Cleint responce ok in one site, don't work in 2° site

Daniel Leu wrote:
rod barbee wrote:
fotmaesron wrote:

i have an https certificate ?

Even so, I'm seeing warnings in Safari for iOS and I'm getting warnings from Kaspersky on my desktop PC. If I'm seeing it, could be others will too. I don't know why warnings like this pop up but thought you'd want to know.

Both Chrome and Safari on the Mac show a valid certificate.

must be something to do with my internet provider then?


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2 test site, Pangolin test site

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#9 2019-07-17 07:28:08

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 4,092

Re: Cleint responce ok in one site, don't work in 2° site

Your certificate is valid for ronnymaes.be, ronnymaes.com and ronnymaes.eu but not for www.ronnymaes.com

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#10 2019-07-18 19:03:37

fotmaesron
Member
Registered: 2014-01-12
Posts: 33

Re: Cleint responce ok in one site, don't work in 2° site

How is the best way to reinstall Backlight 2 and all the modules completely without losing my galleries?

Fotmaesron

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#11 2019-07-18 21:36:21

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 16,885
Website

Re: Cleint responce ok in one site, don't work in 2° site

Don’t delete the existing backlight/data/ or backlight/custom/ and galleries/ folders.

It’s basically the same procedure as upgrading from BL 1 to 2

http://backlight.theturninggate.net/doc … acklight_2


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2 test site, Pangolin test site

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#12 2019-07-26 17:18:39

fotmaesron
Member
Registered: 2014-01-12
Posts: 33

Re: Cleint responce ok in one site, don't work in 2° site

when i log in to ronnymaes.com/backlight i get an error :
Something went wrong
Expected one or zero rows from SQL query, multiple rows returned. sql: 'SELECT * FROM settings WHERE 1=1 AND key=?' params: array ( 0 => 'API_KEY', ) in PdoExtended.php on line 552

Fotmaesron

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#13 2019-07-26 21:19:41

fotmaesron
Member
Registered: 2014-01-12
Posts: 33

Re: Cleint responce ok in one site, don't work in 2° site

i reinstalled everything, same result....
and:

The client response module is currently unavailable



Fotmaesron

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#14 2019-07-28 19:42:49

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 4,092

Re: Cleint responce ok in one site, don't work in 2° site

Can you provide a URL where we can see this issue, and also email me a Backlight admin login so that I can see what's going wrong?

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