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#1 2018-12-06 08:03:51

volvoxturbo
Member
From: Barcelona - Frankfurt - Rome
Registered: 2012-11-12
Posts: 211
Website

Cannot enter to Backlight Modules

Hi all,

cannot enter Backlight Modules!?

Why that?

Best regards,
Oliver

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#2 2018-12-06 08:06:33

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 16,056
Website

Re: Cannot enter to Backlight Modules

What do you mean by that?
We need more info. Or better yet, post Guest Updater credentials so someone can take a look.


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2 test site, Pangolin test site

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#3 2018-12-06 08:28:16

volvoxturbo
Member
From: Barcelona - Frankfurt - Rome
Registered: 2012-11-12
Posts: 211
Website

Re: Cannot enter to Backlight Modules

Hi Rod,

I can login to Backlight and have access to any clickable link but if clicking on "Backlight Modules" I get:

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at service@webmailer.de to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.

:-/

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#4 2018-12-06 08:31:15

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 16,056
Website

Re: Cannot enter to Backlight Modules

That will help Ben. I suggest sending him Backlight admin credentials. he may also need ftp access.

You could also try clicking on the Update Backlight Index Files under Special Links on the Backlight dashboard page.


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2 test site, Pangolin test site

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#5 2018-12-06 13:53:27

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 3,922

Re: Cannot enter to Backlight Modules

Have you tried emailing the address in the message?

As it says, this is a server error. We can’t tell what’s happening on your server to cause this. It’s likely something blocking the Modules page from contacting our server to check for updates.
Have you previously been able to load that page? Have you recently had a server or PHP upgrade?

Please provide me with FTP access via email so that I can try and work out what’s going wrong.

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#6 2018-12-13 05:44:41

volvoxturbo
Member
From: Barcelona - Frankfurt - Rome
Registered: 2012-11-12
Posts: 211
Website

Re: Cannot enter to Backlight Modules

Ben, thank you very much for your prompt help!

My provider Strato fixed the problem today, I have access to Backlight Modules again.

Best regards,
Oliver

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#7 2018-12-18 23:44:26

volvoxturbo
Member
From: Barcelona - Frankfurt - Rome
Registered: 2012-11-12
Posts: 211
Website

Re: Cannot enter to Backlight Modules

Ben,

sorry, Strato didn't fixed the problem. I had success to Backlight Modules only for one time last weekend.
The Strato support sent following message:

"STRATO does not block outgoing connections from web hosting servers. Incoming connections are temporarily blocked at most if the IP address has a behavior similar to a DoS attack.

I was not able to detect any limitation on the part of our systems during tests. The Turning Gate servers may be blocking requests coming from STRATO." (translated by Deepl)

Best regards,
Oliver

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#8 2018-12-19 07:09:37

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 3,922

Re: Cannot enter to Backlight Modules

Hi Oliver, we're looking further into this.
I can confirm that the requests are not reaching our PHP scripts, and that there's nothing on the application level, including Wordfence, that is blocking anything.  I'm not aware of any mechanism above our web server files that would be blocking it, but we'll reach out to support for advice on this, including passing them the IP of where the requests are coming from.  That seems to be the only piece of information that we have coming from your server that might differentiate requests from those of other hosts.

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#9 2018-12-19 10:20:40

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 3,922

Re: Cannot enter to Backlight Modules

Please see my email.

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#10 2019-01-05 03:52:35

volvoxturbo
Member
From: Barcelona - Frankfurt - Rome
Registered: 2012-11-12
Posts: 211
Website

Re: Cannot enter to Backlight Modules

Hi Ben,

I tried again to enter Backlight Modules today and I got the following message:

body: {"has_backlight":true}

???

Best regards,
Oliver

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#11 2019-01-05 06:56:51

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 3,922

Re: Cannot enter to Backlight Modules

That's a very strange error.  Can you provide me with a Backlight admin login, and FTP access via Email so that I can look into this?

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#12 2019-01-05 19:24:45

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 3,922

Re: Cannot enter to Backlight Modules

Thanks for the login.  I am only seeing the 500 error, and not the message with "body..." that you encountered.

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#13 2019-01-05 23:57:30

Dutch
Member
From: Hannover (Germany)
Registered: 2019-01-05
Posts: 14
Website

Re: Cannot enter to Backlight Modules

Getting the same errot trying to enter Backlight modules at Strato at this time....

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at service@webmailer.de to inform them of the time this error occurred, and the actions you performed just before this error.

Just phoned Strato...At saterday there´s no technician that can help. And they do not support modules from other vendors!

By the way I am using PHP 7.2 for my domain.

More information about this error may be available in the server error log.

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#14 2019-01-08 05:16:27

volvoxturbo
Member
From: Barcelona - Frankfurt - Rome
Registered: 2012-11-12
Posts: 211
Website

Re: Cannot enter to Backlight Modules

Hi Ben,

thank you for looking after the problem.

I received an answer of Strato service. They did a traceroute without restriction or blocking:

1  fortescue.front.d0m.de (192.168.50.177)  0.228 ms  0.203 ms  0.186 ms
2  vl201.fiddlersriddle.as6724.net (81.169.144.130)  0.381 ms  0.401 ms
0.455 ms
3  ae1.481.atuin.as6724.net (81.169.144.120)  1.983 ms  5.663 ms  1.984 ms
4  xe-1-2-0.mpr1.fra4.de.above.net (80.81.194.26)  3.313 ms  2.140 ms  2.113 ms
5  ae27.cs1.fra9.de.eth.zayo.com (64.125.30.254)  88.781 ms  95.728 ms
88.835 ms
6  ae2.cs1.cdg11.fr.eth.zayo.com (64.125.29.67)  88.325 ms  88.295 ms
88.303 ms
7  ae6.cs2.dca2.us.eth.zayo.com (64.125.27.2)  88.136 ms  88.208 ms  91.621 ms
8  ae27.cr2.dca2.us.zip.zayo.com (64.125.30.249)  92.753 ms  92.708 ms
92.756 ms
9  ae22.er1.iad10.us.zip.zayo.com (64.125.29.123)  88.613 ms  88.679 ms
88.804 ms
10  208.185.7.243.IPYX-138777-002-ZYO.zip.zayo.com (208.185.7.243)  89.313 ms  89.499 ms
89.467 ms
11  38.135.71.210 (38.135.71.210)  89.315 ms  86.270 ms  86.378 ms
12  e1.4.as02.iad01.mtsvc.net (70.32.64.246)  88.908 ms  86.308 ms  95.612 ms
13  vzx1208.mediatemple.net (70.32.87.208)  86.382 ms  86.291 ms  86.291 ms
14  theturninggate.net (70.32.80.218)  90.810 ms  87.650 ms  87.686 ms

Best regards,
Oliver

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#15 2019-01-08 06:34:41

volvoxturbo
Member
From: Barcelona - Frankfurt - Rome
Registered: 2012-11-12
Posts: 211
Website

Re: Cannot enter to Backlight Modules

...and after the message of Strato i tried it again with the result of:

body: {"has_backlight":true}

:-/

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#16 2019-01-08 09:16:04

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 3,922

Re: Cannot enter to Backlight Modules

Hi Oliver, I believe I may have broken something when looking at your server.  I will log in again this evening Melbourne time and fix it.  Sorry for the trouble.

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#17 2019-01-08 17:12:06

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 3,922

Re: Cannot enter to Backlight Modules

Hi Oliver, I found the problem and fixed it.  It was some debugging code I had put in one of the module-framework files when woking out the issue with the connection to get.theturninggate.net.  The modules page is now working.

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#18 2019-01-08 22:17:18

volvoxturbo
Member
From: Barcelona - Frankfurt - Rome
Registered: 2012-11-12
Posts: 211
Website

Re: Cannot enter to Backlight Modules

Dear Ben, thank you very much :-)

Everything working again!

Best regards,
Oliver

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