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#1 2018-12-27 10:34:55

chumby
Member
Registered: 2014-10-23
Posts: 188

Image wont publish - Upload Error

Hi there,

Have installed Backlight 2 with no dramas.  Have created some alblum sets, albums and now trying to upload photos via the backlight/web interface.

The scroller gets to 100% but then turns red and says "Upload Error" - no other information. The image size is 6.1meg.

Any ideas what I am doing wroing?

Cheers,
Chumby.

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#2 2018-12-27 10:51:40

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 17,830
Website

Re: Image wont publish - Upload Error

That’s huge. It’s not a Tiff or anything other than a jpg is it?


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site

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#3 2018-12-27 10:55:45

chumby
Member
Registered: 2014-10-23
Posts: 188

Re: Image wont publish - Upload Error

No, just a jpeg Rod. 

Am just startng out with a random picture for a test.  The uploader said 8Meg limit so I presumed this file was ok.

Will try something smaller see how I go.

Cheers,
Chumby

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#4 2018-12-27 10:59:11

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 17,830
Website

Re: Image wont publish - Upload Error

Maybe it just timed out?
Try again.


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site

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#5 2018-12-27 11:08:37

chumby
Member
Registered: 2014-10-23
Posts: 188

Re: Image wont publish - Upload Error

Thanks Rod,

Didn't work at 1.5meg, but did for a 500k image...

Cheers,
Chumby

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#6 2018-12-27 14:39:56

Matthew
Administrator
From: San Francisco, CA
Registered: 2012-09-24
Posts: 5,795
Website

Re: Image wont publish - Upload Error

Your host server may have upload limitations in place. This might be intentional measures enacted by the host, or may simply be something to be reconfigured in your php.ini file. It might be worth contacting them to ask about PHP upload limitations.


Matt

The Turning Gate, http://theturninggate.net

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#7 2018-12-27 15:47:20

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 4,399

Re: Image wont publish - Upload Error

There are a number of possible causes, with PHP limits being one of them. Can you provide me with a Backlight admin login and email me the image so that I can look into this?

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#8 2018-12-27 15:54:51

chumby
Member
Registered: 2014-10-23
Posts: 188

Re: Image wont publish - Upload Error

Thanks Matthew and Ben.

Ben have ust sent you an email...

Cheers
Chumby

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#9 2018-12-28 10:00:49

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 4,399

Re: Image wont publish - Upload Error

Hi Chumby,  I've had a look into this on your server and found the issue twofold:

1. The maximum size that the uploader reports is using the post_max_size setting in your PHP config.  The maximum size should really be the minimum of the post_max_size and upload_max_filesize settings.

2. You have settings of 8M for post_max_size and 2M for upload_max_filesize.  That places a limit of 2MB per image.

I'll look into fixing the messaging here, so that in your case it would have reported a maximum size of 2MB rather than 8MB.  If you'd like to be able to upload larger images, then increase the setting for upload_max_filesize.

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