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Support community for TTG plugins and products.

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#1 2018-12-06 08:03:51

volvoxturbo
Member
From: Barcelona - Frankfurt - Rome
Registered: 2012-11-12
Posts: 200
Website

Cannot enter to Backlight Modules

Hi all,

cannot enter Backlight Modules!?

Why that?

Best regards,
Oliver

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#2 2018-12-06 08:06:33

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 15,206
Website

Re: Cannot enter to Backlight Modules

What do you mean by that?
We need more info. Or better yet, post Guest Updater credentials so someone can take a look.


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Pangolin test site, Backlight 1.1.1 test site

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#3 2018-12-06 08:28:16

volvoxturbo
Member
From: Barcelona - Frankfurt - Rome
Registered: 2012-11-12
Posts: 200
Website

Re: Cannot enter to Backlight Modules

Hi Rod,

I can login to Backlight and have access to any clickable link but if clicking on "Backlight Modules" I get:

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at service@webmailer.de to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.

:-/

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#4 2018-12-06 08:31:15

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 15,206
Website

Re: Cannot enter to Backlight Modules

That will help Ben. I suggest sending him Backlight admin credentials. he may also need ftp access.

You could also try clicking on the Update Backlight Index Files under Special Links on the Backlight dashboard page.


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Pangolin test site, Backlight 1.1.1 test site

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#5 2018-12-06 13:53:27

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 3,773

Re: Cannot enter to Backlight Modules

Have you tried emailing the address in the message?

As it says, this is a server error. We can’t tell what’s happening on your server to cause this. It’s likely something blocking the Modules page from contacting our server to check for updates.
Have you previously been able to load that page? Have you recently had a server or PHP upgrade?

Please provide me with FTP access via email so that I can try and work out what’s going wrong.

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