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Support community for TTG plugins and products.

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#1 2018-11-10 14:18:47

mhayes5254
Member
Registered: 2012-11-27
Posts: 48

Add-on purchase not showing

I just purchased the Theater add-on for BL2 and it is not showing in the backlight/modules listing. I have received the email with instructions.

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#2 2018-11-10 14:38:18

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 15,060
Website

Re: Add-on purchase not showing

Is the email you used for the Theater add-on the same as the one used for the rest of Backlight?


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Pangolin test site, Backlight 1.1.1 test site

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#3 2018-11-10 14:49:32

mhayes5254
Member
Registered: 2012-11-27
Posts: 48

Re: Add-on purchase not showing

It is the same email. I just had the order emails re-sent to confirm. [mike@mhayes.us]

When I purchased BL2, I also purchased Cart and WP. They are there.

Last edited by mhayes5254 (2018-11-10 14:49:46)

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#4 2018-11-10 15:58:39

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 15,060
Website

Re: Add-on purchase not showing

Maybe the system is slow. Send an email to Matt via the form on the Support Page if it doesn’t show up soon.


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Pangolin test site, Backlight 1.1.1 test site

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#5 2018-11-11 09:23:07

Matthew
Administrator
From: Seoul, South Korea
Registered: 2012-09-24
Posts: 5,439
Website

Re: Add-on purchase not showing

Got it. I've replied via email.


Campagna Pictures, http://campagnapictures.com
The Turning Gate, http://theturninggate.net

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