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#1 2018-10-13 03:16:30

xevigut
Member
Registered: 2013-02-01
Posts: 54

some images can not be sold

Some images of this album can be sold, but the latest ones do not. Precisely, they are the only ones that are in the "photos-for-purchase" folder on the web. what's the problem?

https://www.xevivilaregut.com/patrimoni … /index.php

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#2 2018-10-13 04:08:40

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 15,869
Website

Re: some images can not be sold

Did you change the template settings at any time before adding those pictures?


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2 test site, Pangolin test site

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#3 2018-10-13 16:27:21

xevigut
Member
Registered: 2013-02-01
Posts: 54

Re: some images can not be sold

Yes, I have changed the template, but then I have left it as it was and does the same

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#4 2018-10-13 21:49:50

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 15,869
Website

Re: some images can not be sold

I’m wondering that if you publish some images and then changed the template so that publisher generates photos for purchase and then publish new images without republishing the existing images, you end up with only the new images in the “photos-for-purchase” folder.
If you then change the template back again without republishing the images, then the cart might not know what’s going on. It might not “see” those images where Publisher created image renditions for purchase.

I’m just guessing here as I haven’t tested this. Ben would have to confirm what’s going on.

Try republishing all your images and see if that fixes things. If using Lightroom, make sure that in Publisher Settings that the “Push metadata....” and “publish thumbnails....” boxes are not checked.


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2 test site, Pangolin test site

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#5 2018-10-14 20:12:28

xevigut
Member
Registered: 2013-02-01
Posts: 54

Re: some images can not be sold

I have created a new gallery, and I deleted the previous one, I uploaded them all at once, I have generated via publisher the images to be sold and they are all in the "photos-for-purchase" folder ... the same happens, some are They can sell, and the last ones do not! I do not get it!
https://www.xevivilaregut.com/patrimoni … na/stpere/

Last edited by xevigut (2018-10-14 20:13:05)

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#6 2018-10-14 20:34:17

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 3,899

Re: some images can not be sold

Hi Xevi, can you provide me with a Backlight admin login via email so that I can look into this?

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#7 2018-10-17 01:23:25

xevigut
Member
Registered: 2013-02-01
Posts: 54

Re: some images can not be sold

I send you user and password by mail

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#8 2018-10-17 06:17:03

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 3,899

Re: some images can not be sold

Thanks Xevi.  I'll have a look in the next couple of days.

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#9 2018-10-18 17:49:14

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 3,899

Re: some images can not be sold

Hi Xevi, I'm trying to have a look at this, but the album is no longer there.  Is there an album I can look at to see the problem?

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#10 2018-10-20 19:16:12

xevigut
Member
Registered: 2013-02-01
Posts: 54

Re: some images can not be sold

https://www.xevivilaregut.com/patrimoni … /index.php

I can sell the first images, but the last of a forest, can not be sold

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#11 2018-10-24 19:05:34

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 3,899

Re: some images can not be sold

Hi Xevi, looking at the album I see that the images that can't be sold have a pricing scheme set to '15'.  As there is no such pricing scheme in your cart, the photos come up as being unable to be sold.  That's most likely set in the Category field for the photos in Lightroom.  Does that look to be the case?  If so, does '15' make sense as the name of a pricing scheme?

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#12 2018-10-25 16:22:27

xevigut
Member
Registered: 2013-02-01
Posts: 54

Re: some images can not be sold

ok, all right, by mistake that reference was put in the "Category" field! Thank you!

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#13 2018-10-25 21:14:01

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 15,869
Website

Re: some images can not be sold

Is your album template also using the “Mixed Pricing” option in the Cart add-on?


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2 test site, Pangolin test site

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#14 2018-10-31 18:42:59

xevigut
Member
Registered: 2013-02-01
Posts: 54

Re: some images can not be sold

Yes, I use "mixed pricing"

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#15 2018-10-31 21:23:23

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 15,869
Website

Re: some images can not be sold

That will cause the problem you’re seeing if you enter a non-existing pricing scheme in the image Category metadata field.
If there’s nothing in the Category metadata field I believe the pricing reverts to what you set in the album (in Publisher)


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2 test site, Pangolin test site

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#16 2018-11-02 18:26:03

xevigut
Member
Registered: 2013-02-01
Posts: 54

Re: some images can not be sold

You are absolutely right, I have proven it, and that was effectively the problem. Thanks!!

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