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#1 2018-09-19 12:26:07

tgalex
Member
From: Saline, Michigan
Registered: 2016-06-22
Posts: 26
Website

Full Screen button on Galleria page not working

The latest update fixed issues I was having wth the Title and Captions on images in Galleria, but now with the latest update the Full Screen button on the webpage has stopped working.  Anyone else run into this yet?

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#2 2018-09-19 12:32:33

Matthew
Administrator
From: Seoul, South Korea
Registered: 2012-09-24
Posts: 5,417
Website

Re: Full Screen button on Galleria page not working

I just tried the full-screen button on one of your galleries, and it works perfectly.


Campagna Pictures, http://campagnapictures.com
The Turning Gate, http://theturninggate.net

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#3 2018-09-19 12:37:57

tgalex
Member
From: Saline, Michigan
Registered: 2016-06-22
Posts: 26
Website

Re: Full Screen button on Galleria page not working

That’s really weird because on my ipad all of the other buttons work fine except that one is non-responsive.  It worked fine yesterday.  Are you on a full computer?

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#4 2018-09-19 12:42:27

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 14,963
Website

Re: Full Screen button on Galleria page not working

The full screen button is working on your albums on my iPad


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Pangolin test site, Backlight 1.1.1 test site

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#5 2018-09-19 12:44:31

tgalex
Member
From: Saline, Michigan
Registered: 2016-06-22
Posts: 26
Website

Re: Full Screen button on Galleria page not working

I’ll do some more investigating on my end.  Thanks.

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#6 2018-09-19 21:31:22

tgalex
Member
From: Saline, Michigan
Registered: 2016-06-22
Posts: 26
Website

Re: Full Screen button on Galleria page not working

Further investigation seems to point to something in safari with the IOS 12 upgrade on my ipad.  The webpage works fine if I use firefox instead of safari.  But it also works fine on safari with the IOS upgrade on my iphone.

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#7 2018-09-19 22:30:53

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 14,963
Website

Re: Full Screen button on Galleria page not working

I just updated my iPad to iOS 12 and am seeing the same problem.


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Pangolin test site, Backlight 1.1.1 test site

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#8 2018-10-13 22:44:17

tgalex
Member
From: Saline, Michigan
Registered: 2016-06-22
Posts: 26
Website

Re: Full Screen button on Galleria page not working

Matt and Ben - I spent the past week going back and forth with the Apple software engineers trying to resolve this problem and their final conclusion is that somewhere in the Backlight software there is a setting missing that would allow this button to work on the IPad using Safari under the IOS 12 operating system.  They recommended going back to the developers of Backlight for a fix.  I asked for details to pass along and they had none.  Is this something you can take a look at when you get a chance?  Thanks.

Terry

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#9 2018-10-14 00:46:13

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 14,963
Website

Re: Full Screen button on Galleria page not working

Could be more of a Galleria issue
https://docs.galleria.io/article/111-truefullscreen
I don’t see a Mobile Safari listed as supporting full screen
It works in Chrome for iOS though.


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Pangolin test site, Backlight 1.1.1 test site

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#10 2018-10-14 01:12:37

tgalex
Member
From: Saline, Michigan
Registered: 2016-06-22
Posts: 26
Website

Re: Full Screen button on Galleria page not working

yup - it works fine on Firefox and Chrome on the iPad, and it works fine on Safari on the iPhone and MacBook.  It is just the Safari on iPad that fails to work.

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#11 2018-10-14 01:58:40

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 14,963
Website

Re: Full Screen button on Galleria page not working

Then the authors of Galleria will probably need to be the ones to address the issue.


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Pangolin test site, Backlight 1.1.1 test site

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#12 2018-10-14 04:19:45

Matthew
Administrator
From: Seoul, South Korea
Registered: 2012-09-24
Posts: 5,417
Website

Re: Full Screen button on Galleria page not working

Sounds more like an Apple issue to me, but if the Galleria authors could find a workaround, that'd work too. I wouldn't hold my breath on the latter, though. They haven't breathed a word since the last 1.5.7 update in May 2017. Entirely unclear to me whether Galleria is still being worked on (which is fine; I think it's stable and there's not much work to be done). From what I've seen poking into Galleria's code, though, its full-screen relies on native browser full-screen methods. There's nothing magical to it. So if it's not working on Apple's Safari on iPad, then I feel pretty confidently that it's a matter of the iPad lacking support for the standard full-screen API (https://developer.mozilla.org/en-US/doc … screen_API).


Campagna Pictures, http://campagnapictures.com
The Turning Gate, http://theturninggate.net

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#13 2018-10-14 04:23:52

Matthew
Administrator
From: Seoul, South Korea
Registered: 2012-09-24
Posts: 5,417
Website

Re: Full Screen button on Galleria page not working

Just did a Google. My iPad is living in South Korea presently, while I am in San Francisco, so I can't test this. But on ye old iPad, go:

Settings => Safari => Advanced => Experimental WebKit Features => Fullscreen API: ON


Campagna Pictures, http://campagnapictures.com
The Turning Gate, http://theturninggate.net

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#14 2018-10-14 05:07:13

Matthew
Administrator
From: Seoul, South Korea
Registered: 2012-09-24
Posts: 5,417
Website

Re: Full Screen button on Galleria page not working

Lucky day. My buddy just stumbled into the room with an iPad, and I asked if he'd updated it to iOS12, and sure enough, he has. So I got a look at this, and do exactly as above, but set Fullscreen API: OFF. Apparently, it's ON by default.

I don't know what other implications this has, but it does allow Galleria's full-screen button to work. And it also puts this issue squarely into Apple's court. Of course, this will be no consolation to visitors who have not made this change, but there's literally nothing else I can do about it. So, yay.


Campagna Pictures, http://campagnapictures.com
The Turning Gate, http://theturninggate.net

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#15 2018-10-20 21:46:13

tgalex
Member
From: Saline, Michigan
Registered: 2016-06-22
Posts: 26
Website

Re: Full Screen button on Galleria page not working

Good morning Matt - an update for you on this issue.  After dealing with one tech advisor and two senior tech advisors at Apple over several days I was not able to make any headway - very frustrating waste of hours of my time!  Despite pointing them to the exact problem point they are both unwilling to tell me why they have that setting defaulted to “on” for the iPad or to acknowledge it is not a Backlight issue. 

Maybe at some point the problem starts occuring on e-commerce sites where the button to expand a product view quits working (probably already happening but no one noticed) and then it gets changed.  In the meantime I reworked my site to a single column to partially counter the non-working button when viewed on the iPad. 

Time to pick up the camera and move on!

Thanks.  Terry

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