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#1 2018-10-13 03:16:30

xevigut
Member
Registered: 2013-02-01
Posts: 48

some images can not be sold

Some images of this album can be sold, but the latest ones do not. Precisely, they are the only ones that are in the "photos-for-purchase" folder on the web. what's the problem?

https://www.xevivilaregut.com/patrimoni … /index.php

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#2 2018-10-13 04:08:40

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 14,963
Website

Re: some images can not be sold

Did you change the template settings at any time before adding those pictures?


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Pangolin test site, Backlight 1.1.1 test site

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#3 2018-10-13 16:27:21

xevigut
Member
Registered: 2013-02-01
Posts: 48

Re: some images can not be sold

Yes, I have changed the template, but then I have left it as it was and does the same

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#4 2018-10-13 21:49:50

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 14,963
Website

Re: some images can not be sold

I’m wondering that if you publish some images and then changed the template so that publisher generates photos for purchase and then publish new images without republishing the existing images, you end up with only the new images in the “photos-for-purchase” folder.
If you then change the template back again without republishing the images, then the cart might not know what’s going on. It might not “see” those images where Publisher created image renditions for purchase.

I’m just guessing here as I haven’t tested this. Ben would have to confirm what’s going on.

Try republishing all your images and see if that fixes things. If using Lightroom, make sure that in Publisher Settings that the “Push metadata....” and “publish thumbnails....” boxes are not checked.


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Pangolin test site, Backlight 1.1.1 test site

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#5 2018-10-14 20:12:28

xevigut
Member
Registered: 2013-02-01
Posts: 48

Re: some images can not be sold

I have created a new gallery, and I deleted the previous one, I uploaded them all at once, I have generated via publisher the images to be sold and they are all in the "photos-for-purchase" folder ... the same happens, some are They can sell, and the last ones do not! I do not get it!
https://www.xevivilaregut.com/patrimoni … na/stpere/

Last edited by xevigut (2018-10-14 20:13:05)

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#6 2018-10-14 20:34:17

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 3,740

Re: some images can not be sold

Hi Xevi, can you provide me with a Backlight admin login via email so that I can look into this?

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#7 2018-10-17 01:23:25

xevigut
Member
Registered: 2013-02-01
Posts: 48

Re: some images can not be sold

I send you user and password by mail

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#8 2018-10-17 06:17:03

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 3,740

Re: some images can not be sold

Thanks Xevi.  I'll have a look in the next couple of days.

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#9 2018-10-18 17:49:14

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 3,740

Re: some images can not be sold

Hi Xevi, I'm trying to have a look at this, but the album is no longer there.  Is there an album I can look at to see the problem?

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#10 2018-10-20 19:16:12

xevigut
Member
Registered: 2013-02-01
Posts: 48

Re: some images can not be sold

https://www.xevivilaregut.com/patrimoni … /index.php

I can sell the first images, but the last of a forest, can not be sold

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