Community @ The Turning Gate

Support community for TTG plugins and products.

NOTICE

The Turning Gate's Community has moved to a new home, at https://discourse.theturninggate.net.

This forum is now closed, and exists here as a read-only archive.

  • New user registrations are disabled.
  • Users cannot create new topics.
  • Users cannot reply to existing topics.

You are not logged in.

#1 2018-09-11 06:27:32

tomowensphoto
Member
From: Suffolk
Registered: 2012-11-21
Posts: 321
Website

Upgrade to BL2 failed to continue to Backlight

Evening chaps,
I tried to upgrade to BL2 tonight. I got as far as the green box confirmation that BL2 was installed correctly but on clicking the Continue to Backlight button I get an error, This Page isn't working, too many redirects.
This happens in Firefox and Chrome and both suggest clearing cookies but that does not work.
https://tomowens.openpoint.co.uk/backli … installer/

So the steps I took to upgrade were:
1) Moved everything other than Custom and Data folders into a separate folder
2)Uploaded /installer /modules .DS_store .htaccess and index.php to the existing backlight folder
3)I left .htacces and other files in the root of the sub-domain

Not sure what to do now.
Any thoughts?


Regards,
TomO
Just a simple photographer
Live site at http://tomowens.openpoint.co.uk/

Offline

#2 2018-09-11 07:08:04

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 4,399

Re: Upgrade to BL2 failed to continue to Backlight

Hi Tom, did you copy the .htaccess file from the backlight/ directory of the installer into the backlight/ directory of your server?

Offline

#3 2018-09-11 14:10:32

tomowensphoto
Member
From: Suffolk
Registered: 2012-11-21
Posts: 321
Website

Re: Upgrade to BL2 failed to continue to Backlight

Hi Ben,
Yes I have. I have re-uploaded and now have just got through to the admin pages thanks. Message to self - do not start upgrades after a long day...


Regards,
TomO
Just a simple photographer
Live site at http://tomowens.openpoint.co.uk/

Offline

#4 2018-09-11 14:23:01

tomowensphoto
Member
From: Suffolk
Registered: 2012-11-21
Posts: 321
Website

Re: Upgrade to BL2 failed to continue to Backlight

Hi Ben,
I have got through to the admin console and done all the updates but Galleria is missing so I'll email Matt again as that Send Owl discount was sent to another email account .
The red box message says unable to find module pangolin-galleria.


Regards,
TomO
Just a simple photographer
Live site at http://tomowens.openpoint.co.uk/

Offline

#5 2018-09-11 14:53:05

tomowensphoto
Member
From: Suffolk
Registered: 2012-11-21
Posts: 321
Website

Re: Upgrade to BL2 failed to continue to Backlight

All sorted Ben.
I had to re-buy for £0.00 the Galleria module after Matt changed over the default email address for me last night. The penny dropped this morning.
I had at some point in history bought the Galleria module using one email address whilst the others were bought using a different one - a senior moment at the time but a use case extension if nothing else.
All looking good at the moment so will take another in-depth look tonight.
Many thanks.


Regards,
TomO
Just a simple photographer
Live site at http://tomowens.openpoint.co.uk/

Offline

#6 2018-09-11 15:28:40

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 4,399

Re: Upgrade to BL2 failed to continue to Backlight

Hi Tom, I'm glad to hear your update is progressing well.  Yes, it's always better to try these things when you're well-rested.

Offline

Board footer

Powered by FluxBB