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#1 2018-08-07 01:45:03

johnblaustein
Member
From: Berkeley, CA
Registered: 2018-02-06
Posts: 82
Website

Login error -- can't access Backlight

Hi,

I am getting an error when trying to log into Backlight:

Something went wrong
count(): Parameter must be an array or an object that implements Countable in SimpleHTMLTag.php on line 44

I log in with: http://www.johnblaustein.com/backlight/admin/  This login has always worked before.  My host just updated PHP to 7.2.

I'm not sure what to do.

Thanks for any help.

John


UPDATE 1:

I see that some of my pages are not loading correctly.  For example: http://www.johnblaustein.com/about-the-book/  This link opens Backlight with the same error message.  The link should go to that page on my site.

Same issue with:  http://www.johnblaustein.com/contact/  Other pages do the same thing.

ERROR ON SITE SEEMS TO BE INTERMITTENT!  However, BL login is always returning the error.

What's wrong?  How to fix?

UPDATE 2: 

I just checked with my web host and they show no problems on their end.  They updated to PHP 7.2 on August 1, but my site was working fine right after that.  I only noticed the problem today.  (Host is www.westhost.com)

Last edited by johnblaustein (2018-08-07 03:27:01)

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#2 2018-08-07 03:48:09

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 15,096
Website

Re: Login error -- can't access Backlight

what version of Backlight are you running?


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Pangolin test site, Backlight 1.1.1 test site

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#3 2018-08-07 04:15:46

Daniel Leu
Moderator
Registered: 2012-10-11
Posts: 1,078
Website

Re: Login error -- can't access Backlight

johnblaustein wrote:

Hi,

I am getting an error when trying to log into Backlight:

Something went wrong
count(): Parameter must be an array or an object that implements Countable in SimpleHTMLTag.php on line 44

I log in with: http://www.johnblaustein.com/backlight/admin/  This login has always worked before.  My host just updated PHP to 7.2.

I'm not sure what to do.

Thanks for any help.

John


UPDATE 1:

I see that some of my pages are not loading correctly.  For example: http://www.johnblaustein.com/about-the-book/  This link opens Backlight with the same error message.  The link should go to that page on my site.

Same issue with:  http://www.johnblaustein.com/contact/  Other pages do the same thing.

ERROR ON SITE SEEMS TO BE INTERMITTENT!  However, BL login is always returning the error.

What's wrong?  How to fix?

UPDATE 2: 

I just checked with my web host and they show no problems on their end.  They updated to PHP 7.2 on August 1, but my site was working fine right after that.  I only noticed the problem today.  (Host is www.westhost.com)

Your site seems to work well. I don't see any errors.


Daniel Leu | Photography   
DanielLeu.com

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#4 2018-08-07 04:49:05

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 15,096
Website

Re: Login error -- can't access Backlight

same here. Working fine for me


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Pangolin test site, Backlight 1.1.1 test site

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#5 2018-08-07 06:05:51

johnblaustein
Member
From: Berkeley, CA
Registered: 2018-02-06
Posts: 82
Website

Re: Login error -- can't access Backlight

Rod and Daniel,

Thanks for checking the site.  Here's a Dropbox link showing the error message when I try to log into BL and when I click on a couple of my pages:

https://www.dropbox.com/sh/hn9dzkt6cdg5 … wKhUa?dl=0

I have tried both Chrome and IE on two different Windows 10 computers.

Rod.... I am using VERSION 1.2.3.4.  (public_html/backlight/modules/pangolin-page)

John

Last edited by johnblaustein (2018-08-07 06:38:17)

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#6 2018-08-07 06:40:56

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 15,096
Website

Re: Login error -- can't access Backlight

you can either log into Backlight and see it on the main Dashboard page. Or look at your download zip file. The latest is Backlight-Pages-123-Release5.zip

No idea what's going on, your site is working fine for me in Chrome, Firefox, Edge, and Opera.

I can test your login from my end if you want to email credentials to me.


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Pangolin test site, Backlight 1.1.1 test site

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#7 2018-08-07 07:19:31

johnblaustein
Member
From: Berkeley, CA
Registered: 2018-02-06
Posts: 82
Website

Re: Login error -- can't access Backlight

I have installed Backlight 1.2.3.5 per the readme.txt file.  I also installed TTG-Publisher.lrplugin version 3.2.3.1.

So far, so good -- everything is working correctly.

By the way, the Dashboard page only shows 1.2.3.

Thank you for the help!

John

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#8 2018-08-07 07:32:39

johnblaustein
Member
From: Berkeley, CA
Registered: 2018-02-06
Posts: 82
Website

Re: Login error -- can't access Backlight

Do I need to re-install Galleria and Theater?

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#9 2018-08-07 08:11:10

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 15,096
Website

Re: Login error -- can't access Backlight

there has been no recent update to Galleria. Theater is at 1.2.1

The version of Backlight you see in the Dashboard (1.2.3) is correct. The "Release" versions are apparently minor so don't get the updated versioning treatment. wink


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Pangolin test site, Backlight 1.1.1 test site

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#10 2018-08-07 08:25:19

johnblaustein
Member
From: Berkeley, CA
Registered: 2018-02-06
Posts: 82
Website

Re: Login error -- can't access Backlight

Thanks, Rod.

Everything is now working fine!

When I look at public_html/backlight/modules/pangolin-theater, it shows the following:

<?xml version="1.0" encoding="UTF-8"?>

<module xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:noNamespaceSchemaLocation="../../designer/module.xsd">
    <productSuite>pangolin</productSuite>
    <identifier>pangolin-theater</identifier>
    <name>Pangolin Theater</name>
    <type>album</type>
    <version>1.2.5</version>
</module>

That looks to be version 1.2.5.  It's working, so I won't change a thing.

Thanks again for your help.  (And Daniel.)

John

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