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#1 2018-01-29 01:56:54

Pixelmover
Member
From: Wiesbaden, Germany
Registered: 2017-02-14
Posts: 39
Website

Faulty link

Who can help me?
After the latest update (v1.2.3 Release 4) I discovered a problem.
I do not know if the problem existed before.
My website is no longer displayed correctly under 'https://www.rainerhassmann.de' (PC, mobile, tablet).
The Firefox browser does not find the page: Page 404
Called via the URL 'https://rainerhassmann.de' the page can be reached and is displayed correctly.
In the backlight settings I have made a corresponding URL correction.
Unfortunately, however, the Item menu 'Blog' no longer finds the directory to wordpress.
The link still uses 'https://www.rainerhassmann.de'
Does anyone know where I can make a change? Or is there another solution?

Sorry about my google translator english :-)

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#2 2018-01-29 02:29:51

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 14,954
Website

Re: Faulty link

sounds like it could be a .htaccess file issue.
Ben will likely need Backlight Admin access and may need FTP access. To save some time, you can email that information to him
http://community.theturninggate.net/profile.php?id=101


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Pangolin test site, Backlight 1.1.1 test site

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#3 2018-01-29 13:13:56

Matthew
Administrator
From: Seoul, South Korea
Registered: 2012-09-24
Posts: 5,413
Website

Re: Faulty link

The menu item is pointing to 'https://rainerhassmann.de', without the 'www'. When you go there, though, the URL gets changed to the 'www' version, and you can see it happening.

So there's something going on on your server. This might be in the .htaccess file, or it might be a redirect of some kind -- a script-based redirect in a file, or something in your cPanel, or Wordpress config, or a Wordpress redirect plugin (if you've installed any such thing).

I tried to reach your WordPress login page using 'https://rainerhassmann.de/blog/wp-admin', just to see whether I could reach it. I got this in the URL bar:

https://www.rainerhassmann.de/wpress/wp-login.php?redirect_to=https%3A%2F%2Frainerhassmann.de%2Fblog%2Fwp-admin%2F&reauth=1

Seems like maybe I got bounced from the target location into /wpress, and then that tried to redirect me back to, and I ended up on a 'www' version of the URL ... https://www.rainerhassmann.de/wpress/wp-login.php

It seems, though, this might be an issue with some type of domain masking, or with your Wordpress installation.


Campagna Pictures, http://campagnapictures.com
The Turning Gate, http://theturninggate.net

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#4 2018-01-29 13:35:34

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 3,740

Re: Faulty link

Something is wrong with the DNS for www.rainerhassmann.de.  It comes up as not found.  I suggest reviewing your domain configuration in your hosting console, and contacting your host's technical support if the fix isn't obvious.

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#5 2018-01-30 02:31:08

Pixelmover
Member
From: Wiesbaden, Germany
Registered: 2017-02-14
Posts: 39
Website

Re: Faulty link

Hello Matthew, hello Ben.
Thank you for your help.
I have contacted my provider about the problem. An error in the IP address was detected and fixed immediately.
Now I am happy again. Thanks again

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