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#1 2018-01-22 20:21:39

richam
Member
From: Preveza, Greece
Registered: 2013-01-06
Posts: 143
Website

Galleria Album Won't Load on iPad

I have Galleria albums that won't load on iPad, but work nicely on iMac, iPhone, and Windows 10 machines.  The iPads load other non-Galleria albums OK.  Same problem on an old (IOS 5) iPad as my new one.  Anyone experienced this problem?  Have I got a bum setup in my template?  Here's are a couple of the URLs; about 5 different Galleria albums act the same:
http://www.michaelrichardsphotography.c … days-2018/
http://www.michaelrichardsphotography.c … -festival/

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#2 2018-01-22 22:54:12

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 17,830
Website

Re: Galleria Album Won't Load on iPad

They’re loading on my iPad (2017 version)

the images in the album are pretty big (2048 px wide, about 500kB? Could the iPads not have enough memory to load them?


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site

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#3 2018-01-22 23:44:48

tomowensphoto
Member
From: Suffolk
Registered: 2012-11-21
Posts: 321
Website

Re: Galleria Album Won't Load on iPad

I've tried the sardine festival on iMAC and iPad 3. Black screen on the iPad with menus in blue text on white when clicking a blue hamburger. Tapping Galleries gives me a grey and green page with the sardine gallery clickable/tappable the black screen and blue menus with no results. It is a huge list of galleries that stutters as one scrolls on the iPad. Hope that helps in some way. Something looks broken on both desktop and iPad displays.


Regards,
TomO
Just a simple photographer
Live site at http://tomowens.openpoint.co.uk/

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#4 2018-01-23 02:49:13

richam
Member
From: Preveza, Greece
Registered: 2013-01-06
Posts: 143
Website

Re: Galleria Album Won't Load on iPad

Thanks for the inputs on this.  It seems you get the display ok on your iPads.  I was getting an all black screen only on both Safari and Chrome.  I Googled "iPad won't display some websites," and got a long list of hits.  Tried some of the recommendations -- free up more memory (even though it has 30 GB free anyway) clear caches, reset, cold start, etc.  No help.

Since I load the album ok on my iPhone, I'm going to assume it's an IOS and hardware problem.  My old iPad is IOS 5, and my new one (to me) is IOS 9.3.5.  Software update says it's current, so apparently my iPad won't update to IOS 11 due to outdated iPad model.  (my iPhone is IOS 11.2.2 and works fine).  I'll not be chasing this issue any further till I get a new iPad.

Regarding the blue hamburger menu TomO mentioned, I have almost 700 albums and album sets on the website, so it doesn't surprise me that the menu is unworkable.  It would be better for me to be able to choose a top-level only menu or perhaps only a shallow level of album sets instead of a long list of albums. Perhaps one could choose a different menu set or descend levels for the hamburger menu.  Don't think this is doable right now, but something you might want to consider it for Backlight upgrade.

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#5 2018-01-23 03:09:42

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 17,830
Website

Re: Galleria Album Won't Load on iPad

I don't know if it's possible, but I sure like the idea of having that option.

the only thing I can think of right now is using phplugins to replace the navigation. I'm thinking that maybe some conditional php that would replace the menu on mobile devices. I don't know enough about it at the moment to suggest any code, but someone might.

It's an interesting idea and I might see if I can figure it out (fall down the rabbit hole) if I get some time.


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site

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#6 2018-01-23 18:46:08

richam
Member
From: Preveza, Greece
Registered: 2013-01-06
Posts: 143
Website

Re: Galleria Album Won't Load on iPad

In the meantime, I cut the menu descendent levels from 3 to 1, a simpler menu setup that cuts down the hamburger menu overload.  I had it at 3 levels mainly for my own convenience, anyway; even the full screen menu would confuse a guest visitor.  They should have a better experience now.

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#7 2018-01-28 12:49:23

richam
Member
From: Preveza, Greece
Registered: 2013-01-06
Posts: 143
Website

Re: Galleria Album Won't Load on iPad

FWIW, a postscript.  Discovered that my Galleria albums also won't load on the built in WebOS browser on my LG television.  Perhaps choking on the image size like the old iPads.

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#8 2018-01-28 16:49:40

Matthew
Administrator
From: San Francisco, CA
Registered: 2012-09-24
Posts: 5,795
Website

Re: Galleria Album Won't Load on iPad

Television web-browsers are typically non-standard, and have never been the ideal way to experience a website. I don't know what version television or software you're working with, but it may help to update to whatever latest version they're offering. Even so, I wouldn't expect much. If you browser their information, their implementation of Web technologies is incomplete at best.

http://webostv.developer.lge.com/discov … eb-engine/

http://webostv.developer.lge.com/api/we … d-web-api/


Matt

The Turning Gate, http://theturninggate.net

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#9 2018-01-29 19:37:56

richam
Member
From: Preveza, Greece
Registered: 2013-01-06
Posts: 143
Website

Re: Galleria Album Won't Load on iPad

Matthew, Will stop chasing the holy grail, and not worry about WebOS browsers.  Now that I have an excuse to buy a new iPad, will probably do so and confidently render more albums with Galleria.  It's a very nice add-on, thanks, and I hope development will continue.

The idea of fewer descendent levels for the small screen hamburger menu is still a neat idea, and it would be nice to see it somewhere in a future upgrade.

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