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#1 2018-01-07 07:06:51

outpostjeff
Member
Registered: 2014-02-24
Posts: 27

Error after publishing CRG (7.1.2)

I updated from CRG 7.0.2 to 7.1.2. After publishing in LR the following error comes up in the browser when attempting to view the site. Please advise what I may have missed. Thanks in advance.

http://outpostcreative.com/client_proof … -error.png

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#2 2018-01-07 07:11:41

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 13,765
Website

Re: Error after publishing CRG (7.1.2)

Did you also update Backlight to 1.2.0 or newer?


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 1.1.1 test site, Pangolin test site

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#3 2018-01-07 09:26:24

outpostjeff
Member
Registered: 2014-02-24
Posts: 27

Re: Error after publishing CRG (7.1.2)

Yes, currently running v1.2.3 Release3

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#4 2018-01-07 09:47:17

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 13,765
Website

Re: Error after publishing CRG (7.1.2)

Ben will need to take a look then. You can save some time by sending Backlight admin credentials to him.


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 1.1.1 test site, Pangolin test site

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#5 2018-01-07 09:56:35

outpostjeff
Member
Registered: 2014-02-24
Posts: 27

Re: Error after publishing CRG (7.1.2)

Thanks, Rod. Will do.

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#6 2018-01-07 15:45:18

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 3,430

Re: Error after publishing CRG (7.1.2)

The issue is that you've added a directory named backlight underneath client_proofs.  Albums attempt to find the location of Backlight, by firstly searching for a 'backlight' directory on the current level, then one level higher, two levels higher, etc.  Once a backlight directory is found, the album will attempt to load files from it.  Since that directory isn't actually Backlight, it fails.

The solution is to remove or rename http://outpostcreative.com/client_proofs/backlight/

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