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#1 2017-10-29 20:14:30

mikkelmand
Member
Registered: 2015-06-04
Posts: 102
Website

Our Backlight installation is suddenly gone?

Hi,

We used Backlight in a project a month or so ago, with the client selection function as an important feature.

Today, I suddenly realise that its gone.

Front: http://hjaertakundzon.se/backlight/client-response/
Admin: http://hjaertakundzon.se/backlight/admin/

We haven't updated for a while. Maybe that's part of the problem?

Would really appreciate some help here.

Best regards, Mikkel

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#2 2017-10-29 20:21:26

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 4,399

Re: Our Backlight installation is suddenly gone?

Hi Mikkel, the problem is likely that your host has broken something.  Perhaps a PHP upgrade or configuration change that is now preventing Backlight from working.  This is probably something you'll need to ask their technical support.  I'm happy to try and see what's broken, if you can provide me with FTP access.

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#3 2017-10-29 20:41:52

mikkelmand
Member
Registered: 2015-06-04
Posts: 102
Website

Re: Our Backlight installation is suddenly gone?

That would REALLY be very much appreciated Ben!

How do I best provide you with the FTP-credentials?


Ben wrote:

Hi Mikkel, the problem is likely that your host has broken something.  Perhaps a PHP upgrade or configuration change that is now preventing Backlight from working.  This is probably something you'll need to ask their technical support.  I'm happy to try and see what's broken, if you can provide me with FTP access.

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#4 2017-10-29 20:46:53

mikkelmand
Member
Registered: 2015-06-04
Posts: 102
Website

Re: Our Backlight installation is suddenly gone?

I have just sent you the login to [email address redacted to prevent bot harvesting].

Please be sure to write if there is any information you need furthermore. And if there is anything I can do to assist you!


Best regards, Mikkel




Ben wrote:

Hi Mikkel, the problem is likely that your host has broken something.  Perhaps a PHP upgrade or configuration change that is now preventing Backlight from working.  This is probably something you'll need to ask their technical support.  I'm happy to try and see what's broken, if you can provide me with FTP access.

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#5 2017-10-29 21:32:33

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 4,399

Re: Our Backlight installation is suddenly gone?

Hi Mikkel, please see my email.

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#6 2017-10-30 06:40:11

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 4,399

Re: Our Backlight installation is suddenly gone?

Solved.

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