Community @ The Turning Gate

Support community for TTG plugins and products.

You are not logged in.

#1 2017-09-05 09:18:24

Evagoras
Member
From: London, UK
Registered: 2013-11-14
Posts: 64
Website

Not receiving emails.

Hi Guys,

I'm not receiving emails from:

  • CRG

  • Contact Forms

  • Cart Orders

Not sure what is happening, sorry If there is another thread but couldn't find anything generic.

Any help will be appreciated.

Offline

#2 2017-09-05 09:44:29

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 13,537
Website

Re: Not receiving emails.


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 1.1.1 test site, Pangolin test site

Offline

#3 2017-09-05 09:52:12

Evagoras
Member
From: London, UK
Registered: 2013-11-14
Posts: 64
Website

Re: Not receiving emails.

Thanks Rod, Trying to see now but not a clue about PHP and cant seem to find a similar config in my hosts

Offline

#4 2017-09-05 14:30:24

Matthew
Administrator
From: Seoul, South Korea
Registered: 2012-09-24
Posts: 5,085
Website

Re: Not receiving emails.

There's no contact form on your Contact page now, so can you please link us to a a page with a form that you know isn't working for you? This is just so that we can check to make sure the form is submitting properly. I expect that it will.

More than likely, the issue is either to do with your configuration, your host, or your receiving inbox.

Please check your configuration to ensure it aligns with our recommendations, here:
http://backlight.theturninggate.net/doc … mail_setup

Also, try using an @gmail.com address to receive email. Gmail addresses are pretty reliable with receiving, and if you get it at Gmail, but not elsewhere, then you know the problem is your inbox.


Campagna Pictures, http://campagnapictures.com
The Turning Gate, http://theturninggate.net

Offline

#5 2017-09-05 17:27:29

Evagoras
Member
From: London, UK
Registered: 2013-11-14
Posts: 64
Website

Re: Not receiving emails.

Thanks!

Changed to a gmail and contact form works perfectly.

I didn't have the form on my site as didn't want people submitting it and thinking it went through. Will contact my hosts and see if they have any intel. I'll be back with any information needed.

Offline

#6 2017-09-05 20:32:13

Evagoras
Member
From: London, UK
Registered: 2013-11-14
Posts: 64
Website

Re: Not receiving emails.

Contacted my hosts support, he's fixed the problem and working fine, its taking about 12 mins form contact form messages to come through... but its working.

I've asked him to explain what he did so I can give you some intel too.

Thanks Again!

Offline

#7 2017-09-05 21:06:21

Matthew
Administrator
From: Seoul, South Korea
Registered: 2012-09-24
Posts: 5,085
Website

Re: Not receiving emails.

Transit time will vary from service to service. I get things at Gmail almost instantly, but it might take longer to be delivered elsewhere. That's normal.


Campagna Pictures, http://campagnapictures.com
The Turning Gate, http://theturninggate.net

Offline

#8 2017-09-05 21:15:55

Evagoras
Member
From: London, UK
Registered: 2013-11-14
Posts: 64
Website

Re: Not receiving emails.

yeah, gMail was instant. Still waiting on the fix feedback from host support

Offline

#9 2017-09-06 00:13:36

Evagoras
Member
From: London, UK
Registered: 2013-11-14
Posts: 64
Website

Re: Not receiving emails.

Quick answer as to what happened: My webspace thought it was responsible for handling email which is why it wasn't leaving the server. He changed the setting and now it forwards all evagoras.co.uk emails to the correct server.

No idea what that means, or what he did technically, but it works!

big_smile

Offline

#10 2017-09-06 10:46:48

Matthew
Administrator
From: Seoul, South Korea
Registered: 2012-09-24
Posts: 5,085
Website

Re: Not receiving emails.

It essentially means they were holding your mail in a "P.O. Box" that you weren't checking, rather than forwarding it on to your home mailbox. In any case, glad to hear you're sorted.


Campagna Pictures, http://campagnapictures.com
The Turning Gate, http://theturninggate.net

Offline

Board footer

Powered by FluxBB