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#1 2017-09-04 23:47:45

scottblackman
Member
From: Frisco, TX
Registered: 2012-11-26
Posts: 26
Website

Pending File Preparation

Trying to figure out why my customers are getting a Pending File Preparation message for their digital purchases.

* Digital Downloads is enabled in the product
* Generate Photos for Purchase is enabled via the Album Template
* Purchase are set up via PayPal and orders are showing Paid.
* The photos-for-purchase directory for the given album has all the images available to purchase.

So I'm stumped.

Downloads in Photo Presentation in the Album Designer are set to disabled, but my interpretation is that that is correct as I don't want users to be able to download images without paying. If I have that enabled, the download icon appears for the image - which I don't want.

What am I missing?

Last edited by scottblackman (2017-09-05 01:47:56)


Scott Blackman
Frisco, TX
http://www.blackmanphoto.com

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#2 2017-09-05 04:55:40

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 13,537
Website

Re: Pending File Preparation

check in Cart settings for "Enable offline digital purchase". I don't know if this must be set to "no" even if you're having Publisher create the download renditions, but it's something to check.


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 1.1.1 test site, Pangolin test site

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#3 2017-09-05 06:17:09

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 3,371

Re: Pending File Preparation

Hi Scott, if you’re still stuck, then please provide me with FTP access and a Backlight admin account via Email so that I can look into this.

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#4 2017-09-05 08:39:42

scottblackman
Member
From: Frisco, TX
Registered: 2012-11-26
Posts: 26
Website

Re: Pending File Preparation

Rod - I did check that. Enable Offline Digital Purchases was set to yes AND it was greyed out so I couldn't change it. But, to be clear, I do have PayPal configured and the orders in question where all marked paid. In fact, I had some users who had purchased images from a gallery created last spring (which would have been migrated during my move to Backlight) and those images did have an immediate download link available. So that adds even more to my confusion, but it also seems to clearly draw the line between old albums that were migrated and new albums that were created natively in Backlight.

Ben - I emails you admin credentials to your @somethingchanged.com email address.


Scott Blackman
Frisco, TX
http://www.blackmanphoto.com

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#5 2017-09-05 09:16:13

scottblackman
Member
From: Frisco, TX
Registered: 2012-11-26
Posts: 26
Website

Re: Pending File Preparation

My goodness - this is terribly embarrassing (and I replied to you with this via email Ben).

My lower resolution renditions were configured to go in a directory called "med-res-photos-for-purchase". Well, you know if you don't actually create that directory and put images in it, people tend to get the "Pending File Preparation" message.

What a dolt. My apologies for bothering you all with my rookie antics.


Scott Blackman
Frisco, TX
http://www.blackmanphoto.com

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