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#1 2017-06-20 04:02:56

gamo
Member
Registered: 2017-06-20
Posts: 5

Client response gallery - Unable to make selections

Hi,



I have been using your TTG CE3 client response gallery for various years now. Some clients complained about closing their browser window and loosing their selection. I discovered that you guys came up with CE4 and realized it is on it´s way out. Today I decided to get Backlight and started setting it up and creating a test gallery. After a few minutes I realized that I was unable to select images.  If I go into feedback I am able to click on the top right icon, but it will not save.

I tried different browsers and different computers, but same results. I tried uninstalling everything and installing it again, but same situation. If I access your demo gallery, everything works fine... I am sending you this link so you can take a look at it yourselves.

http://www.rafaelgamo.com/galleries/album/


Thanks!

Rafael

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#2 2017-06-20 06:21:09

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 12,721
Website

Re: Client response gallery - Unable to make selections

Is "Image Selects" enabled in the album template?
It's under Add Ons > Client Response Features


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight test site

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#3 2017-06-20 07:04:21

gamo
Member
Registered: 2017-06-20
Posts: 5

Re: Client response gallery - Unable to make selections

HI Rod, thanks for the quick reply! Yes, it is on.

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#4 2017-06-20 07:54:29

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 12,721
Website

Re: Client response gallery - Unable to make selections

I think I see the problem. It's your file names, they contain parentheses, for example: Coliroma(2)_001.jpg

File and folder names should have only letters, numbers, underscores, or dashes. No commas, parentheses, or other special characters.

The parentheses are throwing off the javascript.

try renaming your files and see if that fixes things.


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight test site

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#5 2017-06-20 08:17:23

gamo
Member
Registered: 2017-06-20
Posts: 5

Re: Client response gallery - Unable to make selections

That seemed to be the problem, nos it works! Thanks!

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