Community @ The Turning Gate

Support community for TTG plugins and products.

You are not logged in.

#1 2017-05-17 09:56:16

pdimeglio
Member
Registered: 2015-02-16
Posts: 70

Digital Download

If I have package pricing, and include an option for digital download, is there a way to not include the shipping for the digital download only?

Offline

#2 2017-05-18 23:29:30

pdimeglio
Member
Registered: 2015-02-16
Posts: 70

Re: Digital Download

?

Offline

#3 2017-05-19 10:32:55

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 3,169

Re: Digital Download

I don't understand your question.  Can you explain in more detail?  Packages include all items within the package, so if there is a shipping fee for that package then it will apply regardless of whether digital downloads are included or not.

Offline

#4 2017-05-20 08:09:31

pdimeglio
Member
Registered: 2015-02-16
Posts: 70

Re: Digital Download

Sorry, the question is if I want to include a digital negative and not have it include shipping since I can email it to them, how do I include that into my pricing to not have it include the shipping charge?

Offline

#5 2017-05-21 20:36:32

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 3,169

Re: Digital Download

I assume your package consists only of digital downloads?
I've tested this and had no trouble setting $0 pricing for a package that consists of digital downloads (or items that don't attract shipping).  That's by setting the pricing for shipping under Cart > Pricing > Shipping then selecting Manage Charges for the pricing scheme/s I'm using.

Where are you getting stuck?

Offline

#6 2017-05-24 07:42:53

pdimeglio
Member
Registered: 2015-02-16
Posts: 70

Re: Digital Download

my package consists of multiple products some that need shipping and the digital negative that doesn't since I can just email it to them, when i go under pricing in the manage charges and change it to 0.00, it still pops up with the 10 dollar shipping charge.

I can send you the site if you'd like, not sure what to do honestly sorry

Offline

#7 2017-05-24 09:35:52

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 3,169

Re: Digital Download

That would be helpful.  Can you email me the gallery URL, and cart admin login, using the Email link under my name?

Offline

#8 2017-05-24 09:51:18

pdimeglio
Member
Registered: 2015-02-16
Posts: 70

Re: Digital Download

ok great, thank you, I've emailed you the links

Offline

Board footer

Powered by FluxBB