Community @ The Turning Gate

Support community for TTG plugins and products.

NOTICE

The Turning Gate's Community has moved to a new home, at https://discourse.theturninggate.net.

This forum is now closed, and exists here as a read-only archive.

  • New user registrations are disabled.
  • Users cannot create new topics.
  • Users cannot reply to existing topics.

You are not logged in.

#1 2017-05-09 00:46:13

sobelm
Member
Registered: 2017-05-07
Posts: 18

Help with email configuration for contacts page

What are the elements I need to set up for someone to email me through my contacts page?  Currently, emails sent to my gmail acct from my contact page never arrive.

I have a gmail account, and I'd like to receive the contact messages through that account.  Do I also need to have email configured at my hosting site, even though I'm using gmail?  I don't currently have any email set up on the host.

Any help would be appreciated, as this is not intuitive.

Michael

Offline

#2 2017-05-09 03:06:38

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 17,830
Website

Re: Help with email configuration for contacts page

what settings are you using now?
If I remember, using Gmail means you need to use SMTP

In Backlight Settings > Email Configuration, take a look at the Informational icons that are next to each of the settings. Hover over them for more setup info.


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site

Offline

#3 2017-05-09 10:34:03

sobelm
Member
Registered: 2017-05-07
Posts: 18

Re: Help with email configuration for contacts page

mail:   mail  (if I use smtp here, I get an error msg from my contact page, but with the setting of "mail" no error message, but no email arrives either)
smtp host:  smtp.gmail.com
smtp username:  michael.sobel@gmail.com
smtp passw:   my gmail password
smtp port:  465
smtp sec protoc:  ssl

That's it.  Does my web site host need to be involved, or configured at all?

Thanks for any help...

M.

Offline

#4 2017-05-09 10:41:53

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 17,830
Website

Re: Help with email configuration for contacts page

If you're using the "Mail" option then the smtp settings don't matter.

I think that with gmail you need to use smtp. You may need to get different port information from Google.

I don't know that your hosting service needs to be involved. Perhaps Ben will weigh in with a more definitive answer.


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site

Offline

#5 2017-05-09 10:57:21

sobelm
Member
Registered: 2017-05-07
Posts: 18

Re: Help with email configuration for contacts page

Unsolved... if I switch from the "mail" option to SMTP, I get the following error message on my site:

Something went wrong
fsockopen(): unable to connect to ssl://smtp.gmail.com:465 (Connection timed out) in SMTP.php on line 121

Offline

#6 2017-05-09 11:27:43

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 17,830
Website

Re: Help with email configuration for contacts page

That will help Ben.
Is your site using https?


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site

Offline

#7 2017-05-09 12:16:56

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 4,399

Re: Help with email configuration for contacts page

Your host doesn't allow the connection to the gmail server. You'll either need them to allow this or use the 'mail' option.

Offline

Board footer

Powered by FluxBB