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#1 2016-06-08 01:23:05
Something went wrong (aka Galleries problem)
Yesterday I made a change in my Menu and changed the Gallery link from what I set originally as "Page" to "Album Set"....and all went fine....in my "English" version of the site......but I forgot to check on the "Spanish" side of the site. Today I try to enter and got a red block with the message:
Something went wrong
realpath() [function.realpath]: SAFE MODE Restriction in effect. The script whose uid is 33865 is not allowed to access /www/docs owned by uid 0 in PathBuilder.php on line 34
I wonder what is going wrong......the usual suspect is me (naturally!) but what I find is that setting the gallery link to Album Set in the Spanish side of the web site does not work, only on the English side......I suspect that something went wrong during the inital stages of installing Backlight (I created the initial site in a subdomain, then I downloaded it in my computer and uploaded to the main domain, and then created the second instance of Backlight under the English folder)........
Agustin
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#2 2016-06-08 01:41:03
- rod barbee
- Moderator
- From: Port Ludlow, WA USA
- Registered: 2012-09-24
- Posts: 17,830
- Website
Re: Something went wrong (aka Galleries problem)
I have no problem viewing the Spanish site. It seems to work fine other than having that same Search page problem with the Galleries link that you were having with the English site.
have you tried clearing browser cache?
Or are you saying that you're not able to access the Backlight dashboard for the Spanish site?
I did notice that you have a broken web fonts problem on the Galleries page of the English site. Matt recently addressed that issue in this forum post: http://community.theturninggate.net/vie … 352#p38352
Rod
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site
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#4 2016-06-08 02:31:05
- rod barbee
- Moderator
- From: Port Ludlow, WA USA
- Registered: 2012-09-24
- Posts: 17,830
- Website
Re: Something went wrong (aka Galleries problem)
wonder if it's one of those .htaccess problems. Have you tried the usual solutions of clearing template cache and updating album filess?
Rod
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site
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#5 2016-06-08 02:43:45
Re: Something went wrong (aka Galleries problem)
Yep!, I tried, but the problem is that I can go to the galleries directly (http://agustinbolzan.com.ar/galleries/) but I cannot move from there......in the same way that I cannot enter in my site directly to home page......very strange....but it happens only when I set the menu link as Album Set for galleries......with the "Page" option everithing runs fine (except, as previously that then I have problems with the Search...see my topic of yesterday to this respect...)..something is crashing with the links when I make such change.....
Agustin
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#6 2016-06-08 07:32:37
- Ben
- Moderator
- From: Melbourne, Australia
- Registered: 2012-09-29
- Posts: 4,399
Re: Something went wrong (aka Galleries problem)
Hi Agustin, can you provide a URL where I can see the issue?
Issues like this can be difficult to debug. Depending on what I can tell from the link (if you can provide one) it may be helpful to be able to take a look via FTP.
Realpath errors are due to Backlight trying to look at a directory above the top of your site, either caused by a bug, a configuration error or a combination of both.
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#7 2016-06-08 09:08:15
Re: Something went wrong (aka Galleries problem)
Ben,
you can take a view to www.agustinbolzan.com.ar, then to www.agustinbolzan.com.ar/galleries, and finally to the english side of the site: www.agustinbolzan.com.ar/english.
Agustin
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#9 2016-06-08 23:38:15
- Ben
- Moderator
- From: Melbourne, Australia
- Registered: 2012-09-29
- Posts: 4,399
Re: Something went wrong (aka Galleries problem)
I am thoroughly impressed with the speed that you discovered the 1.0.2 release and updated to it! I hope that the problem is solved for good. We made a great number of improvements in 1.0.2.
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#11 2016-06-08 23:44:43
- Ben
- Moderator
- From: Melbourne, Australia
- Registered: 2012-09-29
- Posts: 4,399
Re: Something went wrong (aka Galleries problem)
You may notice that Backlight 1.0.2 is faster to load as well.
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