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#1 2015-12-16 06:32:32

jzphoto
Member
Registered: 2014-05-14
Posts: 77

CRG Gallery Not Working. TTG setup issue?

To be clear I think this is a TTG BE installation issue.

This is a new set up so there may be several factors going on.

To start
1) this gallery has a warning as splash page "something went wrong" doesn't have all functionality like selecting favorites: http://www.jzphoto.us/clients/google_he … ltonstall/
2) When in TTG under Dashboard I get a browser  error 500 when clicking CRG Admin. CRG is installed  inside TTG

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#2 2015-12-16 07:21:06

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 17,830
Website

Re: CRG Gallery Not Working. TTG setup issue?

did you install the unzipped crg/ folder (the whole folder, not just the contents of the folder) to the ttg-be/ folder?
http://ce4.theturninggate.net/docs/doku … nse_module


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site

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#3 2015-12-16 07:44:18

jzphoto
Member
Registered: 2014-05-14
Posts: 77

Re: CRG Gallery Not Working. TTG setup issue?

Yes I did do this. The crg folder is inside the ttg-be folder

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#4 2015-12-16 08:16:08

Matthew
Administrator
From: San Francisco, CA
Registered: 2012-09-24
Posts: 5,795
Website

Re: CRG Gallery Not Working. TTG setup issue?

You may want to PM Ben, including login for TTG BE.


Matt

The Turning Gate, http://theturninggate.net

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#5 2015-12-16 09:39:24

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 4,399

Re: CRG Gallery Not Working. TTG setup issue?

I suggest removing crg from ttg-be and uploading it again. If that doesn't help, then please provide me with FTP access via the Email link under my picture so I can investigate further.

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#6 2015-12-16 12:14:25

jzphoto
Member
Registered: 2014-05-14
Posts: 77

Re: CRG Gallery Not Working. TTG setup issue?

Ben I PM with my FTP info

FYI I did a CRG reinstall but no luck

I didin't do the 2nd step below as I didn't understand "Replace the **ttg-be/crg/application** directory"

  * Replace the **CE4-CRG.lrwebengine**, and restart Lightroom
  * Replace the **ttg-be/crg/application** directory
  * Log in as admin to **ttg-be/crg/admin**

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#7 2015-12-16 18:59:03

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 4,399

Re: CRG Gallery Not Working. TTG setup issue?

Thanks for the login.  I've found the problem: ttg-be/crg/index.php was set to 777 permissions, which your host refuses to run.  I changed it to 755, and now the 500 error is fixed.  Do you remember explicitly setting the permission for that file to 777?

You should now see another error, but at the application level.  This is a mismatch between the profile name set for the gallery, Google Headshots, and those available in the CRG admin, which by default is only 'default'.  This can be solved by either creating a Google Headshots profile, or changing the gallery to use 'default'.  I hope that helps.

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#8 2015-12-17 00:12:23

jzphoto
Member
Registered: 2014-05-14
Posts: 77

Re: CRG Gallery Not Working. TTG setup issue?

Worked like a charm.

Yes, I set it at 777. I now realize that it should be 755,

THANK YOU for the excellent service!!!!!!!

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