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#1 2015-03-11 05:27:10

jonnyrunn
Member
Registered: 2015-02-19
Posts: 69

Feedback Emails not Coming In

I am using TTG BE managed galleries published using publisher. I was receiving my feedback emails fine for some time but they have stopped. My last three clients that have hit "submit" did not result in me receiving an email with their feedback. weird.
Any ideas?

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#2 2015-03-11 05:46:19

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 17,830
Website

Re: Feedback Emails not Coming In

link? (and be sure to enable guest access to ttg-be)

did their feedback show up in the feedback panel?


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site

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#3 2015-03-11 05:51:33

jonnyrunn
Member
Registered: 2015-02-19
Posts: 69

Re: Feedback Emails not Coming In

Rod can i email you my ttg-be login privately? it does show up in the feedback panel

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#4 2015-03-11 05:55:42

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 4,399

Re: Feedback Emails not Coming In

Are you using  'mail' or 'smtp' for your mail settings?  Can you forward on one of the emails you *have* received to my email address, available with the Email link under my name.

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#5 2015-03-11 06:52:41

jonnyrunn
Member
Registered: 2015-02-19
Posts: 69

Re: Feedback Emails not Coming In

using "mail". I emailed you. thanks

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#6 2015-04-02 05:41:21

randy.hanna
Member
Registered: 2015-04-01
Posts: 15

Re: Feedback Emails not Coming In

BEN,  Where you able to resolve this issue?

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#7 2015-04-02 05:54:23

jonnyrunn
Member
Registered: 2015-02-19
Posts: 69

Re: Feedback Emails not Coming In

I ended up finding them in my Spam filter! Ahhh... (head to palm)

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#8 2015-04-02 06:17:53

randy.hanna
Member
Registered: 2015-04-01
Posts: 15

Re: Feedback Emails not Coming In

I cant find them anywhere.  I hope Ben or Matt can help.  Were you using smtp or mail and was it a gmail acct that you were trying to send them to?

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#9 2015-04-02 06:18:34

jonnyrunn
Member
Registered: 2015-02-19
Posts: 69

Re: Feedback Emails not Coming In

mail

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#10 2015-04-02 06:19:17

randy.hanna
Member
Registered: 2015-04-01
Posts: 15

Re: Feedback Emails not Coming In

were you sending it to a gmail acct?

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#11 2015-04-02 06:26:06

jonnyrunn
Member
Registered: 2015-02-19
Posts: 69

Re: Feedback Emails not Coming In

yes a google apps account

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