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#1 2018-10-16 19:54:24

Evagoras
Member
From: London, UK
Registered: 2013-11-14
Posts: 132
Website

Feedback Profiles Not Working on Private Albums

I have 2 Feedback Profiles.

  1. Selecting (images)

  2. Commenting (on Album Spreads)

I have recently created Album and set it to Profile 2 in LR under:
Edit Album> Integration Tab > Client Response > Stand Alone Feedback Profile
however the album is using Profile 1.

After trying a few different things I found it only happens when the album is Private - Requires Client Account and Access

The other two Protected & Public work fine and use Profile 2

Here is the Album in question.
https://www.evagoras.co.uk/clients/2017 … -proofing/

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#2 2018-10-16 23:59:21

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 17,830
Website

Re: Feedback Profiles Not Working on Private Albums

The link you included is for a Private album requiring an access code. I think you meant to include a link to a Client Managed album?

Regardless, you may have found a bug.
I just ran a test to try to replicate. I have three Feedback Profiles: Default, cr profile 1, and cr profile 2.

I created  couple of CR albums and am managing them with Client Response (Private - Requires Client Account and Access).
I assign cr profile 1 to the album. But after logging in to the album I can see it's using the Default profile.
I changed to cr profile 2 and it's still using the Default profile.

This is happening using both Lightroom and Backlight Publishing.

Private, access code controlled albums use the correct feedback profile though.


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site

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#3 2018-10-17 07:55:09

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 17,830
Website

Re: Feedback Profiles Not Working on Private Albums

Found out what the issue is. For Client Managed albums, those that are Private-Requires Client Account and Access, you need to set the profile in the Assign Albums page:
Backlight > Users > Clients > click on "Assign Albums" for a particular client. Then you can assign feedback profiles for individual albums.

Looks like the profile assignment in the album set up, whether in Lightroom or Backlight, is only for non-CR managed albums.


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 2/3 test site

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#4 2018-10-17 08:12:15

Evagoras
Member
From: London, UK
Registered: 2013-11-14
Posts: 132
Website

Re: Feedback Profiles Not Working on Private Albums

Perfect!

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