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Support community for TTG plugins and products.

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#1 2018-09-12 00:31:37

vejby
Member
Registered: 2015-02-27
Posts: 25

Unmanaged album not working

I have fully updated CRG to the newest version - same with backlight

When I'm using unmanaged albums I cant send the order.

I can press the envelope - and fill in the forms - but when I press send - nothing happens
Then I'm back to the albums - and the page freezes - nothing is sent by mail - not to me or the client

When I'm using the albums ( managed by CRG ) everything is fine
Email etc works

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#2 2018-09-12 00:33:06

vejby
Member
Registered: 2015-02-27
Posts: 25

Re: Unmanaged album not working

You can see it here in action

https://vejbyfoto.dk/CRG/test-album/

user test
Password testtest

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#3 2018-09-12 00:41:02

vejby
Member
Registered: 2015-02-27
Posts: 25

Re: Unmanaged album not working

test email works fine

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#4 2018-09-12 00:54:58

vejby
Member
Registered: 2015-02-27
Posts: 25

Re: Unmanaged album not working

Feedback Submission

The actions performed automatically upon succesfful submission of feedback.Post Submission ActionsClose Feedback and Clear Feedback in Browser

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#5 2018-09-12 00:59:28

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 14,954
Website

Re: Unmanaged album not working

are you logged in to backlight when trying this? try from a different browser or log out and try again.

Is this in Backlight 1 or Backlight 2?


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Pangolin test site, Backlight 1.1.1 test site

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#6 2018-09-12 01:58:20

vejby
Member
Registered: 2015-02-27
Posts: 25

Re: Unmanaged album not working

I was logged in - tried from a different browser ( chrome ) - the same result - you can test it yourself - see post 2

Backlight 1

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#7 2018-09-12 02:13:50

vejby
Member
Registered: 2015-02-27
Posts: 25

Re: Unmanaged album not working

TTG Backlight version: 1.2.3

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#8 2018-09-12 02:15:22

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 14,954
Website

Re: Unmanaged album not working

Your link above leads to a login page so I can’t access the album


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Pangolin test site, Backlight 1.1.1 test site

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#9 2018-09-12 02:22:53

vejby
Member
Registered: 2015-02-27
Posts: 25

Re: Unmanaged album not working

login information is there aswell in the post

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#10 2018-09-12 02:23:55

vejby
Member
Registered: 2015-02-27
Posts: 25

Re: Unmanaged album not working

https://vejbyfoto.dk/CRG/test-album/
user test
Password testtest

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#11 2018-09-12 02:35:56

vejby
Member
Registered: 2015-02-27
Posts: 25

Re: Unmanaged album not working

It worked in April - meanwhile i've changed to SSL - i don't know if that changes anything

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#12 2018-09-12 02:52:06

Matthew
Administrator
From: Seoul, South Korea
Registered: 2012-09-24
Posts: 5,413
Website

Re: Unmanaged album not working

Make sure you've updated Backlight's settings to use your HTTPS address. And have you tried using the Pangolin modules? The Okapi stuff is less well maintained, as it's basically retired.


Campagna Pictures, http://campagnapictures.com
The Turning Gate, http://theturninggate.net

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#13 2018-09-12 02:54:19

Matthew
Administrator
From: Seoul, South Korea
Registered: 2012-09-24
Posts: 5,413
Website

Re: Unmanaged album not working

By which I mean that much has changed under the hood since Okapi was a first-class citizen, and it's entirely possible it's out of touch a bit. Pangolin should be fully up-to-speed.


Campagna Pictures, http://campagnapictures.com
The Turning Gate, http://theturninggate.net

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#14 2018-09-12 02:59:51

vejby
Member
Registered: 2015-02-27
Posts: 25

Re: Unmanaged album not working

Settings are updated to use HTTPS - and normal galleries work fine

I have no idea of what Pangolin is and how I use it

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#15 2018-09-12 03:12:11

Matthew
Administrator
From: Seoul, South Korea
Registered: 2012-09-24
Posts: 5,413
Website

Re: Unmanaged album not working

If you're using an up-to-date version of Backlight, then the Pangolin modules are the newer modules for designing pages, galleries, etc.

When creating a template, choose Pangolin, rather than "Standard Page", "Standard Album", etc. We've been shipping the Pangolin modules for more than a year now.


Campagna Pictures, http://campagnapictures.com
The Turning Gate, http://theturninggate.net

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#16 2018-09-12 03:27:38

vejby
Member
Registered: 2015-02-27
Posts: 25

Re: Unmanaged album not working

yep - seams like you have som communication to do smile

This fixed it smile everything works smile

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#17 2018-09-12 03:29:17

Matthew
Administrator
From: Seoul, South Korea
Registered: 2012-09-24
Posts: 5,413
Website

Re: Unmanaged album not working

Glad that's solved it. I think you will find the Pangolin modules are far superior in design and ease of use.


Campagna Pictures, http://campagnapictures.com
The Turning Gate, http://theturninggate.net

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#18 2018-09-12 03:41:58

vejby
Member
Registered: 2015-02-27
Posts: 25

Re: Unmanaged album not working

ye just need to fold out the heart in top right corner - so customers easy can find the send button

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#19 2018-09-12 04:11:09

vejby
Member
Registered: 2015-02-27
Posts: 25

Re: Unmanaged album not working

and i get a "the requested content cannot be loaded - please try again later" error when client send an order... but mails come thrue fine?

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#20 2018-09-12 08:11:23

Matthew
Administrator
From: Seoul, South Korea
Registered: 2012-09-24
Posts: 5,413
Website

Re: Unmanaged album not working

Can you share another link?


Campagna Pictures, http://campagnapictures.com
The Turning Gate, http://theturninggate.net

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