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#1 2017-10-16 08:43:48

lcampoli
Member
Registered: 2017-10-16
Posts: 4

Download product missing from cart

Total newbie here - just a test album with the default cart.  I have both download, print enabled.  Pricing scheme is complete.  This was working then I added another pricing scheme for downloads only and published. I got an error that the product was not enabled. Now I can't even get default to show the download product.  Where is this enabled?  I assume I can add as many different pricing schemes as I want, so each gallery published from Lightroom could be priced differently. 

http://galleries.triangleexposed.com/galleries/test/

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#2 2017-10-16 09:04:57

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 13,750
Website

Re: Download product missing from cart

the album linked to is using the "default" pricing scheme. Does your default pricing scheme include a digital product?


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 1.1.1 test site, Pangolin test site

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#3 2017-10-16 10:35:19

lcampoli
Member
Registered: 2017-10-16
Posts: 4

Re: Download product missing from cart

yes - the default pricing scheme has both download and print products.

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#4 2017-10-16 22:04:04

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 13,750
Website

Re: Download product missing from cart

are all prices and shipping charges filled out?
How are you supplying the downloads: are they being created by Publisher? Uploaded manually?

If you can set up guest access to Backlightf and post the credentials, we can take a look and give better responses.


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 1.1.1 test site, Pangolin test site

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#5 2017-10-16 23:13:16

lcampoli
Member
Registered: 2017-10-16
Posts: 4

Re: Download product missing from cart

Yes - prices are filled out and pricing shows complete.
Here's another test album:  http://galleries.triangleexposed.com/galleries/test/

<removed login info>

Last edited by lcampoli (2017-10-17 00:12:14)

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#6 2017-10-16 23:19:32

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 13,750
Website

Re: Download product missing from cart

the Backlight login credentials don't work


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 1.1.1 test site, Pangolin test site

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#7 2017-10-16 23:30:31

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 13,750
Website

Re: Download product missing from cart

never mind. I figured out that the guest username was simply "guest"

Looks like the problem could be that you may not be supplying the images for download. See the documentation:
http://backlight.theturninggate.net/doc … _purchases


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 1.1.1 test site, Pangolin test site

Online

#8 2017-10-17 00:11:33

lcampoli
Member
Registered: 2017-10-16
Posts: 4

Re: Download product missing from cart

Thanks ...  i found that also in the documentation.   I changed the cart setting to allow offline digital purchase.  It's strange because I don't remember changing that setting, so was wondering why it worked before and not now.  But - looks like that did the trick and it's working now.  Thank you!

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