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#1 2017-08-31 01:59:33

BleekerVision
Member
From: Hoevelaken in the Netherlands
Registered: 2015-12-22
Posts: 17
Website

Contact form problem

I have just installed Backlight. All works well except sending mail from the contact form.

I use Office356 / Outlook 2016. With mail type on MAIL, I can send the mail but I never receive.

When I change the settings to send to my gmail address I get error messages like: Something went wrong
fsockopen(): unable to connect to ssl://smtp.gmail.com:465 (Network is unreachable) in SMTP.php on line 125

I work on an iMac with Chrome as Internet browser and the latest version of Backlight.
I have tried almost everything but it won't work. Please help!

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#2 2017-08-31 02:29:38

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 13,164
Website

Re: Contact form problem

Have you seen this from the docs?
http://backlight.theturninggate.net/doc … n_bluehost

From what I understand, it can also apply to hosts other than Bluehost


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 1.1.1 test site, Pangolin test site

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#3 2017-08-31 03:46:43

BleekerVision
Member
From: Hoevelaken in the Netherlands
Registered: 2015-12-22
Posts: 17
Website

Re: Contact form problem

I have tried this but the new value of sendmail does not show in View PHP Info. I see only:
sendmail_path = /usr/sbin/sendmail -t -i

The line I added in php.ini:
sendmail_path = /usr/sbin/sendmail -t -i -f 'fotografie@bleeker-vision.nl'

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#4 2017-08-31 04:29:35

BleekerVision
Member
From: Hoevelaken in the Netherlands
Registered: 2015-12-22
Posts: 17
Website

Re: Contact form problem

There must be another way. It worked also in CE4 ...

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#5 2017-08-31 05:01:27

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 13,164
Website

Re: Contact form problem

Ben will need to take a look. He may need Backlight Admin credentials as well as FTP access. You can save some time by sending him an email with those logins and a link to this topic. He may also want to know who you're hosting with.
http://community.theturninggate.net/profile.php?id=101


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 1.1.1 test site, Pangolin test site

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#6 2017-08-31 06:10:25

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 3,237

Re: Contact form problem

Your host doesn’t allow the use of smtp. If you need to use smtp then you’ll need to take this up with their technical support. Otherwise, use ‘mail’. Are any emails received, in junk or otherwise? Is your sender address from the same domain as your site and have you configured that email address in your site’s control panel?
Who are you hosting with?

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#7 2017-08-31 19:13:58

BleekerVision
Member
From: Hoevelaken in the Netherlands
Registered: 2015-12-22
Posts: 17
Website

Re: Contact form problem

Hi Ben, I will send you an email with further info.

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#8 2017-09-01 16:40:55

BleekerVision
Member
From: Hoevelaken in the Netherlands
Registered: 2015-12-22
Posts: 17
Website

Re: Contact form problem

Workaround found. The contact form now sends to a gmail account with mail type MAIL.

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#9 2017-09-01 21:11:03

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 3,237

Re: Contact form problem

That's good to hear.  So the issue was with your receiving email address and not in outgoing email?

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