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#1 2017-08-04 09:19:44

randyhoffner
Member
Registered: 2017-07-01
Posts: 60

Publish Not Working Correctly

So this just happened.  Tried to add photos to a Pangolin Album, and it ain't happening.  Lightroom message when publish is attempted: "Can't update this collection.  The rendition could not be created.  Please ensure that the original file name is accessible, especially when stored on external or network storage."  It is.

Since I last did this operation, have updated to Backlight 1.2.2, and may have had a Lightroom update.  Never had a problem previously.  Anybody else have this problem?

Randy Hoffner

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#2 2017-08-04 09:26:49

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 3,397

Re: Publish Not Working Correctly

Hi Randy, as the message states, is the original file accessible?  If it's located on an external or network drive, then make sure that it's attached.

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#3 2017-08-04 10:36:06

randyhoffner
Member
Registered: 2017-07-01
Posts: 60

Re: Publish Not Working Correctly

Yes, it's on the Desktop, as it has always been.  And the name has not changed.

Randy

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#4 2017-08-04 10:39:07

randyhoffner
Member
Registered: 2017-07-01
Posts: 60

Re: Publish Not Working Correctly

Hi Ben,
And Lightroom cues the new images up for publication, but that message comes up when I click "Publish".
Randy

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#5 2017-08-04 10:43:20

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 3,397

Re: Publish Not Working Correctly

The error happens when a rendition creates an empty file.  Can you find the ttg.log file in your Documents directory and look for lines that include the text "unable to create rendition for".  This will indicate where on the disk Publisher was attempting to create the rendition.  Please paste the full lines here.

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#6 2017-08-04 10:46:53

randyhoffner
Member
Registered: 2017-07-01
Posts: 60

Re: Publish Not Working Correctly

Okay, I will do that.

Randy

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#7 2017-08-04 10:58:33

randyhoffner
Member
Registered: 2017-07-01
Posts: 60

Re: Publish Not Working Correctly

Here are the last few operations.  I looked and also searched for "unable to create renditions for", and could not find those words in the whole log.

2017-08-04 00:10:31 +0000, DEBUG    embeddedMetadataOption: copyrightAndContactOnly
2017-08-04 00:10:31 +0000, DEBUG    sharpening path: photos
2017-08-04 00:10:31 +0000, DEBUG    sharpening is ON
2017-08-04 00:10:31 +0000, DEBUG    sharpening media: screen
2017-08-04 00:10:31 +0000, DEBUG    sharpening level: 2
2017-08-04 00:10:31 +0000, DEBUG    colorSpace: AdobeRGB for photos
2017-08-04 00:10:31 +0000, DEBUG    requiredRendition.renditionPath: photos
2017-08-04 00:11:00 +0000, DEBUG    enableRetinaThumbnails: [{"LR_canEditName":true,"LR_liveName":"Pangolin-Theater","allowEnableCRG":false,"allowEnableCart":false,"allowEnableMaps":false,"allowEnablePassword":true,"allowEnableVideo":true,"breadcrumb":"","coverImage":"","crgClientMode":"managed","enableCRG":false,"enableCart":false,"enableMaps":false,"enablePassword":false,"enableVideo":false,"excludeWatermarksInPhotosForPurchase":false,"excludeWatermarksInThumbnails":true,"hideFromAutoindex":true,"hideFromSearch":true,"itemsPerPage":100,"oldslug":"Theater1","ordering":"lightroom","pageCopyPlacement":"above","password":"guest","pricing":"default","selectedTemplate":"20","showBreadcrumbs":true,"sidebarCopyPlacement":"above","slug":"Pangolin-Theater","thumbnails":[{"title":"custom-thumbnails/thumbnails/Sisleycustomthumb.jpg","value":"custom-thumbnails/thumbnails/Sisleycustomthumb.jpg"},{"title":"custom-thumbnails/thumbnails/aroundnewyork.jpg","value":"custom-thumbnails/thumbnails/aroundnewyork.jpg"},{"title":"custom-thumbnails/thumbnails/kiln-custom-thumbnail.jpg","value":"custom-thumbnails/thumbnails/kiln-custom-thumbnail.jpg"},{"title":"custom-thumbnails/thumbnails/NewYorkThumb.jpg","value":"custom-thumbnails/thumbnails/NewYorkThumb.jpg"},{"title":"custom-thumbnails/thumbnails/new-harmony-custom-thumb.jpg","value":"custom-thumbnails/thumbnails/new-harmony-custom-thumb.jpg"},{"title":"custom-thumbnails/thumbnails/GinzaCustomThumb.jpg","value":"custom-thumbnails/thumbnails/GinzaCustomThumb.jpg"},{"title":"custom-thumbnails/thumbnails/diving_thumbnail.jpg","value":"custom-thumbnails/thumbnails/diving_thumbnail.jpg"},{"title":"custom-thumbnails/thumbnails/BW-Custom-Thumb.jpg","value":"custom-thumbnails/thumbnails/BW-Custom-Thumb.jpg"},{"title":"custom-thumbnails/thumbnails/Meatpackingthumb2.jpg","value":"custom-thumbnails/thumbnails/Meatpackingthumb2.jpg"},{"title":"Ashland-Early-Morning-Sky-August.jpg","value":"thumbnails/Ashland-Early-Morning-Sky-August.jpg"},{"title":"Ashland-Morning-Sky-1.jpg","value":"thumbnails/Ashland-Morning-Sky-1.jpg"},{"title":"Blood-Moon-2016.jpg","value":"thumbnails/Blood-Moon-2016.jpg"},{"title":"Century-City-by-Night.jpg","value":"thumbnails/Century-City-by-Night.jpg"},{"title":"Emigrant-Lake-Crop.jpg","value":"thumbnails/Emigrant-Lake-Crop.jpg"},{"title":"Fireplace.jpg","value":"thumbnails/Fireplace.jpg"},{"title":"Mystery-Fish1.jpg","value":"thumbnails/Mystery-Fish1.jpg"},{"title":"OctoberRainbow2.jpg","value":"thumbnails/OctoberRainbow2.jpg"},{"title":"Tuesday-Afternoon2.jpg","value":"thumbnails/Tuesday-Afternoon2.jpg"},{"title":"Willow-in-July.jpg","value":"thumbnails/Willow-in-July.jpg"},{"title":"_F0P2087crop.jpg","value":"thumbnails/_F0P2087crop.jpg"},{"title":"bridgeoverthewabash.jpg","value":"thumbnails/bridgeoverthewabash.jpg"},{"title":"clouds1.jpg","value":"thumbnails/clouds1.jpg"},{"title":"clouds2.jpg","value":"thumbnails/clouds2.jpg"},{"title":"keywest.jpg","value":"thumbnails/keywest.jpg"},{"title":"moon1.jpg","value":"thumbnails/moon1.jpg"},{"title":"watch-your-step-2.jpg","value":"thumbnails/watch-your-step-2.jpg"}],"title":"Pangolin-Theater","tray2CopyPlacement":"above","username":"guest","watermark":"publisher"}]
2017-08-04 00:11:00 +0000, DEBUG    callRemoteAPI: https://randyhoffner.com/backlight/publisher/?source=lightroom?parameters={"action":"getSetupForTemplate","galleryName":"galleries","id":63495,"template":"20","templateType":"gallery","version":"3.2.2"}&cs=74da56ced1aa144b4394fa2ae20d6bba
2017-08-04 00:11:00 +0000, DEBUG    callRemoteAPI result: {"cartEnabled":"no","crgEnabled":"no","fotomotoEnabled":"no","itemsPerPage":"100","mapsEnabled":"no","mapZoomLevel":"18","mapType":"m","mixedPricingEnabled":"no","mobilePaginationEnabled":"no","paginationEnabled":"no","passwordEnabled":"yes","retinaThumbnailsEnabled":"no","videoEnabled":"no","renditions":{"rendition":[{"maxHeight":"960","maxWidth":"960","renditionPath":"photos","resizeType":"wh","quality":0.8,"colorSpace":"AdobeRGB","sharpening":"on","sharpeningMedia":"screen","sharpeningLevel":2},{"maxHeight":"168","maxWidth":"168","renditionPath":"thumbnails","resizeType":"wh","quality":0.69}]},"outlets":{"outlet":[{"name":"photo_caption","value":"{Caption}"},{"name":"photo_title","value":"{Title}"},{"name":"img_label","value":"{Title}"}]},"status":"success"}
2017-08-04 00:11:00 +0000, DEBUG    embeddedMetadataOption: copyrightAndContactOnly
2017-08-04 00:11:00 +0000, DEBUG    sharpening path: photos
2017-08-04 00:11:00 +0000, DEBUG    sharpening is ON
2017-08-04 00:11:00 +0000, DEBUG    sharpening media: screen
2017-08-04 00:11:00 +0000, DEBUG    sharpening level: 2
2017-08-04 00:11:00 +0000, DEBUG    colorSpace: AdobeRGB for photos
2017-08-04 00:11:00 +0000, DEBUG    requiredRendition.renditionPath: photos
2017-08-04 00:11:14 +0000, DEBUG    enableRetinaThumbnails: [{"LR_canEditName":true,"LR_liveName":"Pangolin-Theater","allowEnableCRG":false,"allowEnableCart":false,"allowEnableMaps":false,"allowEnablePassword":true,"allowEnableVideo":true,"breadcrumb":"","coverImage":"","crgClientMode":"managed","enableCRG":false,"enableCart":false,"enableMaps":false,"enablePassword":false,"enableVideo":false,"excludeWatermarksInPhotosForPurchase":false,"excludeWatermarksInThumbnails":true,"hideFromAutoindex":true,"hideFromSearch":true,"itemsPerPage":100,"oldslug":"Theater1","ordering":"lightroom","pageCopyPlacement":"above","password":"guest","pricing":"default","selectedTemplate":"20","showBreadcrumbs":true,"sidebarCopyPlacement":"above","slug":"Pangolin-Theater","thumbnails":[{"title":"custom-thumbnails/thumbnails/Sisleycustomthumb.jpg","value":"custom-thumbnails/thumbnails/Sisleycustomthumb.jpg"},{"title":"custom-thumbnails/thumbnails/aroundnewyork.jpg","value":"custom-thumbnails/thumbnails/aroundnewyork.jpg"},{"title":"custom-thumbnails/thumbnails/kiln-custom-thumbnail.jpg","value":"custom-thumbnails/thumbnails/kiln-custom-thumbnail.jpg"},{"title":"custom-thumbnails/thumbnails/NewYorkThumb.jpg","value":"custom-thumbnails/thumbnails/NewYorkThumb.jpg"},{"title":"custom-thumbnails/thumbnails/new-harmony-custom-thumb.jpg","value":"custom-thumbnails/thumbnails/new-harmony-custom-thumb.jpg"},{"title":"custom-thumbnails/thumbnails/GinzaCustomThumb.jpg","value":"custom-thumbnails/thumbnails/GinzaCustomThumb.jpg"},{"title":"custom-thumbnails/thumbnails/diving_thumbnail.jpg","value":"custom-thumbnails/thumbnails/diving_thumbnail.jpg"},{"title":"custom-thumbnails/thumbnails/BW-Custom-Thumb.jpg","value":"custom-thumbnails/thumbnails/BW-Custom-Thumb.jpg"},{"title":"custom-thumbnails/thumbnails/Meatpackingthumb2.jpg","value":"custom-thumbnails/thumbnails/Meatpackingthumb2.jpg"},{"title":"Ashland-Early-Morning-Sky-August.jpg","value":"thumbnails/Ashland-Early-Morning-Sky-August.jpg"},{"title":"Ashland-Morning-Sky-1.jpg","value":"thumbnails/Ashland-Morning-Sky-1.jpg"},{"title":"Blood-Moon-2016.jpg","value":"thumbnails/Blood-Moon-2016.jpg"},{"title":"Century-City-by-Night.jpg","value":"thumbnails/Century-City-by-Night.jpg"},{"title":"Emigrant-Lake-Crop.jpg","value":"thumbnails/Emigrant-Lake-Crop.jpg"},{"title":"Fireplace.jpg","value":"thumbnails/Fireplace.jpg"},{"title":"Mystery-Fish1.jpg","value":"thumbnails/Mystery-Fish1.jpg"},{"title":"OctoberRainbow2.jpg","value":"thumbnails/OctoberRainbow2.jpg"},{"title":"Tuesday-Afternoon2.jpg","value":"thumbnails/Tuesday-Afternoon2.jpg"},{"title":"Willow-in-July.jpg","value":"thumbnails/Willow-in-July.jpg"},{"title":"_F0P2087crop.jpg","value":"thumbnails/_F0P2087crop.jpg"},{"title":"bridgeoverthewabash.jpg","value":"thumbnails/bridgeoverthewabash.jpg"},{"title":"clouds1.jpg","value":"thumbnails/clouds1.jpg"},{"title":"clouds2.jpg","value":"thumbnails/clouds2.jpg"},{"title":"keywest.jpg","value":"thumbnails/keywest.jpg"},{"title":"moon1.jpg","value":"thumbnails/moon1.jpg"},{"title":"watch-your-step-2.jpg","value":"thumbnails/watch-your-step-2.jpg"}],"title":"Pangolin-Theater","tray2CopyPlacement":"above","username":"guest","watermark":"publisher"}]
2017-08-04 00:11:14 +0000, DEBUG    callRemoteAPI: https://randyhoffner.com/backlight/publisher/?source=lightroom?parameters={"action":"getSetupForTemplate","galleryName":"galleries","id":63495,"template":"20","templateType":"gallery","version":"3.2.2"}&cs=74da56ced1aa144b4394fa2ae20d6bba
2017-08-04 00:11:15 +0000, DEBUG    callRemoteAPI result: {"cartEnabled":"no","crgEnabled":"no","fotomotoEnabled":"no","itemsPerPage":"100","mapsEnabled":"no","mapZoomLevel":"18","mapType":"m","mixedPricingEnabled":"no","mobilePaginationEnabled":"no","paginationEnabled":"no","passwordEnabled":"yes","retinaThumbnailsEnabled":"no","videoEnabled":"no","renditions":{"rendition":[{"maxHeight":"960","maxWidth":"960","renditionPath":"photos","resizeType":"wh","quality":0.8,"colorSpace":"AdobeRGB","sharpening":"on","sharpeningMedia":"screen","sharpeningLevel":2},{"maxHeight":"168","maxWidth":"168","renditionPath":"thumbnails","resizeType":"wh","quality":0.69}]},"outlets":{"outlet":[{"name":"photo_caption","value":"{Caption}"},{"name":"photo_title","value":"{Title}"},{"name":"img_label","value":"{Title}"}]},"status":"success"}
2017-08-04 00:11:15 +0000, DEBUG    embeddedMetadataOption: copyrightAndContactOnly
2017-08-04 00:11:15 +0000, DEBUG    sharpening path: photos
2017-08-04 00:11:15 +0000, DEBUG    sharpening is ON
2017-08-04 00:11:15 +0000, DEBUG    sharpening media: screen
2017-08-04 00:11:15 +0000, DEBUG    sharpening level: 2
2017-08-04 00:11:15 +0000, DEBUG    colorSpace: AdobeRGB for photos
2017-08-04 00:11:15 +0000, DEBUG    requiredRendition.renditionPath: photos
2017-08-04 00:12:39 +0000, DEBUG    enableRetinaThumbnails: [{"LR_canEditName":true,"LR_liveName":"Pangolin-Theater","allowEnableCRG":false,"allowEnableCart":false,"allowEnableMaps":false,"allowEnablePassword":true,"allowEnableVideo":true,"breadcrumb":"","coverImage":"","crgClientMode":"managed","enableCRG":false,"enableCart":false,"enableMaps":false,"enablePassword":false,"enableVideo":false,"excludeWatermarksInPhotosForPurchase":false,"excludeWatermarksInThumbnails":true,"hideFromAutoindex":true,"hideFromSearch":true,"itemsPerPage":100,"oldslug":"Theater1","ordering":"lightroom","pageCopyPlacement":"above","password":"guest","pricing":"default","selectedTemplate":"20","showBreadcrumbs":true,"sidebarCopyPlacement":"above","slug":"Pangolin-Theater","thumbnails":[{"title":"custom-thumbnails/thumbnails/Sisleycustomthumb.jpg","value":"custom-thumbnails/thumbnails/Sisleycustomthumb.jpg"},{"title":"custom-thumbnails/thumbnails/aroundnewyork.jpg","value":"custom-thumbnails/thumbnails/aroundnewyork.jpg"},{"title":"custom-thumbnails/thumbnails/kiln-custom-thumbnail.jpg","value":"custom-thumbnails/thumbnails/kiln-custom-thumbnail.jpg"},{"title":"custom-thumbnails/thumbnails/NewYorkThumb.jpg","value":"custom-thumbnails/thumbnails/NewYorkThumb.jpg"},{"title":"custom-thumbnails/thumbnails/new-harmony-custom-thumb.jpg","value":"custom-thumbnails/thumbnails/new-harmony-custom-thumb.jpg"},{"title":"custom-thumbnails/thumbnails/GinzaCustomThumb.jpg","value":"custom-thumbnails/thumbnails/GinzaCustomThumb.jpg"},{"title":"custom-thumbnails/thumbnails/diving_thumbnail.jpg","value":"custom-thumbnails/thumbnails/diving_thumbnail.jpg"},{"title":"custom-thumbnails/thumbnails/BW-Custom-Thumb.jpg","value":"custom-thumbnails/thumbnails/BW-Custom-Thumb.jpg"},{"title":"custom-thumbnails/thumbnails/Meatpackingthumb2.jpg","value":"custom-thumbnails/thumbnails/Meatpackingthumb2.jpg"},{"title":"Ashland-Early-Morning-Sky-August.jpg","value":"thumbnails/Ashland-Early-Morning-Sky-August.jpg"},{"title":"Ashland-Morning-Sky-1.jpg","value":"thumbnails/Ashland-Morning-Sky-1.jpg"},{"title":"Blood-Moon-2016.jpg","value":"thumbnails/Blood-Moon-2016.jpg"},{"title":"Century-City-by-Night.jpg","value":"thumbnails/Century-City-by-Night.jpg"},{"title":"Emigrant-Lake-Crop.jpg","value":"thumbnails/Emigrant-Lake-Crop.jpg"},{"title":"Fireplace.jpg","value":"thumbnails/Fireplace.jpg"},{"title":"Mystery-Fish1.jpg","value":"thumbnails/Mystery-Fish1.jpg"},{"title":"OctoberRainbow2.jpg","value":"thumbnails/OctoberRainbow2.jpg"},{"title":"Tuesday-Afternoon2.jpg","value":"thumbnails/Tuesday-Afternoon2.jpg"},{"title":"Willow-in-July.jpg","value":"thumbnails/Willow-in-July.jpg"},{"title":"_F0P2087crop.jpg","value":"thumbnails/_F0P2087crop.jpg"},{"title":"bridgeoverthewabash.jpg","value":"thumbnails/bridgeoverthewabash.jpg"},{"title":"clouds1.jpg","value":"thumbnails/clouds1.jpg"},{"title":"clouds2.jpg","value":"thumbnails/clouds2.jpg"},{"title":"keywest.jpg","value":"thumbnails/keywest.jpg"},{"title":"moon1.jpg","value":"thumbnails/moon1.jpg"},{"title":"watch-your-step-2.jpg","value":"thumbnails/watch-your-step-2.jpg"}],"title":"Pangolin-Theater","tray2CopyPlacement":"above","username":"guest","watermark":"publisher"}]
2017-08-04 00:12:39 +0000, DEBUG    callRemoteAPI: https://randyhoffner.com/backlight/publisher/?source=lightroom?parameters={"action":"getSetupForTemplate","galleryName":"galleries","id":63495,"template":"20","templateType":"gallery","version":"3.2.2"}&cs=74da56ced1aa144b4394fa2ae20d6bba
2017-08-04 00:12:39 +0000, DEBUG    callRemoteAPI result: {"cartEnabled":"no","crgEnabled":"no","fotomotoEnabled":"no","itemsPerPage":"100","mapsEnabled":"no","mapZoomLevel":"18","mapType":"m","mixedPricingEnabled":"no","mobilePaginationEnabled":"no","paginationEnabled":"no","passwordEnabled":"yes","retinaThumbnailsEnabled":"no","videoEnabled":"no","renditions":{"rendition":[{"maxHeight":"960","maxWidth":"960","renditionPath":"photos","resizeType":"wh","quality":0.8,"colorSpace":"AdobeRGB","sharpening":"on","sharpeningMedia":"screen","sharpeningLevel":2},{"maxHeight":"168","maxWidth":"168","renditionPath":"thumbnails","resizeType":"wh","quality":0.69}]},"outlets":{"outlet":[{"name":"photo_caption","value":"{Caption}"},{"name":"photo_title","value":"{Title}"},{"name":"img_label","value":"{Title}"}]},"status":"success"}
2017-08-04 00:12:39 +0000, DEBUG    embeddedMetadataOption: copyrightAndContactOnly
2017-08-04 00:12:39 +0000, DEBUG    sharpening path: photos
2017-08-04 00:12:39 +0000, DEBUG    sharpening is ON
2017-08-04 00:12:39 +0000, DEBUG    sharpening media: screen
2017-08-04 00:12:39 +0000, DEBUG    sharpening level: 2
2017-08-04 00:12:39 +0000, DEBUG    colorSpace: AdobeRGB for photos
2017-08-04 00:12:39 +0000, DEBUG    requiredRendition.renditionPath: photos

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#8 2017-08-04 11:21:43

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 3,397

Re: Publish Not Working Correctly

Hi Randy, I've just realised that the message we're looking for won't be created as Publisher throws the error in the preceding line. 
I've sent you an email with a link to a Publisher that rectifies this.  Can you give that a go and post the result?
I suggest also that you have a look for the directory and file that LR attempts to create, to see whether the directory and file have been created.

As an example, here is a message on my computer that I forced to be logged when there wasn't an error:

2017-08-04 02:09:59 +0000, DEBUG	
   unable to create rendition for /var/folders/rs/n2qmc3tn4fb3_cstt0xw81j80000z8/T/20100327-0176-renamed-d.jpg - fileSize is 0

Something to check for: is your disk full?

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#9 2017-08-04 11:28:35

randyhoffner
Member
Registered: 2017-07-01
Posts: 60

Re: Publish Not Working Correctly

Hi Ben,
Duh.  Missed the first part of your message above.  I will do as you suggest.

Disk is not even close to full, although everything that is put on the desktop is also put into iCloud, and I have been getting messages to the effect that iCloud is almost full.  I have been ignoring those messages, but could that be causing the problem?

Randy

Last edited by randyhoffner (2017-08-04 11:33:59)

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#10 2017-08-04 11:35:42

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 3,397

Re: Publish Not Working Correctly

Hi Randy, iCloud's not likely to be the problem.  If you're on a Mac, then the location should be similar to where I posted above (under /var/folders), which I doubt would be synced to iCloud.

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#11 2017-08-04 12:19:50

randyhoffner
Member
Registered: 2017-07-01
Posts: 60

Re: Publish Not Working Correctly

And here we go:

2017-08-04 03:18:17 +0000, DEBUG    embeddedMetadataOption: copyrightAndContactOnly
2017-08-04 03:18:17 +0000, DEBUG    sharpening path: photos
2017-08-04 03:18:17 +0000, DEBUG    sharpening is ON
2017-08-04 03:18:17 +0000, DEBUG    sharpening media: screen
2017-08-04 03:18:17 +0000, DEBUG    sharpening level: 2
2017-08-04 03:18:17 +0000, DEBUG    colorSpace: AdobeRGB for photos
2017-08-04 03:18:17 +0000, DEBUG    requiredRendition.renditionPath: photos
2017-08-04 03:18:17 +0000, DEBUG    unable to create rendition for /var/folders/p3/qxrpwj8140nffz_9jht4fp_c0000gn/T/bridgeoverthewabash.jpg - fileSize is nil

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#12 2017-08-04 12:45:02

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 3,397

Re: Publish Not Working Correctly

Does the file exist at /var/folders/p3/qxrpwj8140nffz_9jht4fp_c0000gn/T/bridgeoverthewabash.jpg and is it empty or an actual image?
Can you try removing that from the publish queue and seeing whether other images have the problem?
Also, try exporting that image and see whether LR has trouble doing that.

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#13 2017-08-04 12:46:20

randyhoffner
Member
Registered: 2017-07-01
Posts: 60

Re: Publish Not Working Correctly

Will do.  We are pushing into the evening here, so might be tomorrow before I have an answer

Randy

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#14 2017-08-04 12:51:48

randyhoffner
Member
Registered: 2017-07-01
Posts: 60

Re: Publish Not Working Correctly

I removed that image, and two more that were reported missing, and publication worked.  Have not yet tried exporting the images or looked at the folder in question.

Randy

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#15 2017-08-04 13:27:55

randyhoffner
Member
Registered: 2017-07-01
Posts: 60

Re: Publish Not Working Correctly

Hi Ben,

Phew!  I don't know what might have happened, but Lightroom was showing the folder containing the images in question (the Import folder, on the Desktop) as containing 351 images, when it actually contained about 15 images.  I deleted the folder from Lightroom and re-imported it, and I appear to be back in business!  ???

Randy

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#16 2017-08-06 09:14:06

randyhoffner
Member
Registered: 2017-07-01
Posts: 60

Re: Publish Not Working Correctly

For what it's worth, when I tried to add an image to the Theater homepage, strange things again happened in Lightroom.  I deleted Lightroom from my Mac (keeping all the settings, etc.) and reinstalled it, it now appears to be working correctly again, although it is showing most of the published abums as containing "0" images.  I am able to correct this by re-importing them.

But my Theater presentation is bollixed.  I have 17 images in the slideshow and it displays the first 16 images, then repeats 11 images previously displayed, then displays the 17th image, and starts over.  When I change the presentation from "Vegas Slideshow" to "Filmstrip", the same thing happens (and btw each image in the filmstrip does not fill the frame; the edges of the previous and following frame are present).  Maybe I should re-upload Theater 1.2.2?  I am going backwards here.

If I do need to re-upload Theater 1.2.2, I need the link, as I have deleted the download I previously did.

Randy Hoffner

Last edited by randyhoffner (2017-08-06 09:39:48)

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#17 2017-08-06 09:42:16

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 13,609
Website

Re: Publish Not Working Correctly

you can download your purchases from the main support page. http://theturninggate.net/support/


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 1.1.1 test site, Pangolin test site

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#18 2017-08-06 09:51:39

randyhoffner
Member
Registered: 2017-07-01
Posts: 60

Re: Publish Not Working Correctly

...and now, the slideshow is getting stuck.  Freezing on the same image each time.  WTF?

Randy Hoffner

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#19 2017-08-06 10:33:30

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 13,609
Website

Re: Publish Not Working Correctly

Can you post a link? Something for Ben to look at? I


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 1.1.1 test site, Pangolin test site

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#20 2017-08-06 11:12:26

randyhoffner
Member
Registered: 2017-07-01
Posts: 60

Re: Publish Not Working Correctly

I remembered I did have the files.  re-installed Theater 1.2.2, no change.  Removed that and installed Theater 1.2.1, no change.  Removed the image the slideshow stopped on, stopped on the next image.  Re-installed 1.2.2.  https://randyhoffner.com

Randy

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#21 2017-08-06 12:46:03

Matthew
Administrator
From: Seoul, South Korea
Registered: 2012-09-24
Posts: 5,120
Website

Re: Publish Not Working Correctly

For me, it's stopping on the moon. Is that what you're seeing? The error displayed in the console log relates to the next image after that failing to load:

GET https://randyhoffner.com/galleries/Pang … inbow2.jpg 404 (Not Found)


Campagna Pictures, http://campagnapictures.com
The Turning Gate, http://theturninggate.net

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#22 2017-08-06 15:25:33

randyhoffner
Member
Registered: 2017-07-01
Posts: 60

Re: Publish Not Working Correctly

Yes, on the moon.  Ah, yes, should have looked at the developer tools, shouldn't I?  I restored that image (that was my fault).  Now it is running, but still repeats a number of images in the middle of the sequence, as I described in post #16.

Plays the first 15 images, then repeats 10 images from the middle of the sequence, then plays the final, 16th image.  Where would I look to see what sets up that sequence?

Randy

Last edited by randyhoffner (2017-08-06 15:41:22)

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#23 2017-08-06 16:46:01

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 3,397

Re: Publish Not Working Correctly

Hi Randy, the Theater album has 26 photos in it, but only 16 distinct photos on disk.  Removing all of the photos and re-publishing them may fix it.  If not, then please provide me with a Backlight admin login, and I'll remove the duplicated images from the database.

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#24 2017-08-06 17:17:19

Matthew
Administrator
From: Seoul, South Korea
Registered: 2012-09-24
Posts: 5,120
Website

Re: Publish Not Working Correctly

randyhoffner wrote:

Where would I look to see what sets up that sequence?

For this presentation type, the images are defined in a JSON data set in one of the <script> tags at the bottom of the page.


Campagna Pictures, http://campagnapictures.com
The Turning Gate, http://theturninggate.net

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#25 2017-08-06 17:17:21

randyhoffner
Member
Registered: 2017-07-01
Posts: 60

Re: Publish Not Working Correctly

Hi Ben,

Right.  Makes sense.  I will do as you suggest.  And thanks, Matt, for that info.

Thanks
Randy

Last edited by randyhoffner (2017-08-06 17:18:54)

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