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#1 2017-03-03 07:32:05

benm
Member
Registered: 2017-03-03
Posts: 10

Problem on start up of Backlight and Web site

I appear to have done something wrong on installing Backlight as I get the following message on start up of Backlight and it also appears on my web site. However, everything appears to be working OK but I would like to get rid of the message.

"Something went wrong

Unexpected error: Module 'gmp' already loaded in Unknown on line 0

Please report error at http://community.theturninggate.net"

Any help appreciated

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#2 2017-03-03 07:36:07

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 13,240
Website

Re: Problem on start up of Backlight and Web site

Can you describe what you've done to install?
Can you provide a link to your site?


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 1.1.1 test site, Pangolin test site

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#3 2017-03-03 07:53:32

benm
Member
Registered: 2017-03-03
Posts: 10

Re: Problem on start up of Backlight and Web site

Used Filezilla to install but may have missed clicked a file and installed twice. Site is benmiflin.net. Thanks

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#4 2017-03-03 08:06:30

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 13,240
Website

Re: Problem on start up of Backlight and Web site

Can you be more specific? What exactly did you upload?

what does your file structure look like?


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 1.1.1 test site, Pangolin test site

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#5 2017-03-03 08:10:42

benm
Member
Registered: 2017-03-03
Posts: 10

Re: Problem on start up of Backlight and Web site

Appreciate your help. I thought I had uploaded the files as per the instructional video. Perhaps the easiest  solution is for me  to clear all the files off my site and re-install.

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#6 2017-03-03 09:07:39

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 3,274

Re: Problem on start up of Backlight and Web site

Are you with Bluehost?  If so, this is a known problem.  See the 'Module Errors' on our Bluehost support document for solutions to this:
http://backlight.theturninggate.net/doc … ule_errors

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#7 2017-03-03 21:24:04

benm
Member
Registered: 2017-03-03
Posts: 10

Re: Problem on start up of Backlight and Web site

Thanks Ben, I am not with bluehost but the message looks very similar. I have checked and cleared all the files I can on my cpanel.  I will take it up with my host (Smarthosting). I think you may as well close this discussion as it does not seem to be a Backlight problem. Thanks to you and Rod for your help.
Ben M

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#8 2017-03-08 23:18:19

benm
Member
Registered: 2017-03-03
Posts: 10

Re: Problem on start up of Backlight and Web site

I have taken this up with my hosting platform Smarthosting (https://www.bestwebhosting.co.uk/}. They do not seem to have any resolution as you can see from the reply below. I also attach my most recent communication to them and also. I can also send my attachments if there is some way of uploading pdf files. Any help appreciated.

"Hello Ben,
Weirdly, It is throwing up errors, do you have a developer at all as this is 100% enabled in terms of what it requires
Kind regards,
Brad


Hi Brad,

Sorry about late reply - I was travelling. My site is being constructed using Backlight (http://backlight.theturninggate.net/). I have been advised by them that it was a hosting issue which is why I contacted you.  I can supply more info that might help  someone to determine what is happening. I have attached pdf files of the source cops for my webpage, the installed php modules and the pho info that I can get for my site. Maybe there is a clue in these. One thing that occurs to me is that there may be  way of turning of the reporting of this error as the site seems to be functioning otherwise. Appreciate your help.
best wishes
Ben"

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