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#1 2016-07-22 04:20:28

SimonWilliams
Member
Registered: 2016-05-19
Posts: 15

We regret that we are not able to sell Digital Purchases to your count

... that title should end with 'country'... seems there is a limit.

So, I'm into my first full day and it's been a steep learning curve!

I am nearly there, but am getting the error: "We regret that we are not able to sell Digital Purchases to your country." on digital downloads.

To be honest, I would much prefer not to have any countries as an option other than the UK as I will never be selling outside the UK (at least not for distant the foreseeable future).

Is there something obvious I might be missing? I have gone through all I can think of and nothing is screaming at me.

Thanks all...
Simon

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#2 2016-07-22 04:33:32

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 13,164
Website

Re: We regret that we are not able to sell Digital Purchases to your count

Simon, are you using the CE4 Cart or the Backlight version?

Regardless, the options for excluding countries in the Eurozone is the only option for exclusion.

Have you checked with PayPal to see if they can limit your sellers account to accepting payment only from the UK?


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 1.1.1 test site, Pangolin test site

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#3 2016-07-22 04:45:13

SimonWilliams
Member
Registered: 2016-05-19
Posts: 15

Re: We regret that we are not able to sell Digital Purchases to your count

Hi Rod,

I'm using Backlight with the Cart plugin.

Simon

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#4 2016-07-22 04:46:47

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 13,164
Website

Re: We regret that we are not able to sell Digital Purchases to your count

SimonWilliams wrote:

Hi Rod,

I'm using Backlight with the Cart plugin.

Simon

Ok. I've moved this to the Backlight support forum then.


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 1.1.1 test site, Pangolin test site

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#5 2016-07-22 04:54:01

SimonWilliams
Member
Registered: 2016-05-19
Posts: 15

Re: We regret that we are not able to sell Digital Purchases to your count

Ok Rod. I assumed that because this is an error at the Cart side of the process, and is to do with digital purchases, here would be the right place.

The error appears when I try to add a digital product to the cart, and prior to the PayPal stage. Are you saying this could be a PayPal issue?

I'll follow this over on the Backlight forum.

Thanks.

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#6 2016-07-22 05:10:55

rod barbee
Moderator
From: Port Ludlow, WA USA
Registered: 2012-09-24
Posts: 13,164
Website

Re: We regret that we are not able to sell Digital Purchases to your count

Hi Simon,

I've already moved this to the Backlight Support forum.

Ben will have to look at the error. If you're in the UK and you've set the cart to exclude Eurozone, then you probably shouldn't be seeing the error.

I was just commenting that the only exclusion in the Cart settings that I see is the one for selling to Eurozone.
But since you want to sell only to UK, I was wondering if your PayPal account could be configured to take payment only from UK sources.


Rod 
Just a user with way too much time on his hands.
www.rodbarbee.com
ttg-tips.com, Backlight 1.1.1 test site, Pangolin test site

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#7 2016-07-22 05:24:31

SimonWilliams
Member
Registered: 2016-05-19
Posts: 15

Re: We regret that we are not able to sell Digital Purchases to your count

Thanks Rod,

I think this error might be to do with PayPal after all, but I have checked my PayPal account, and I am indeed registered correctly in the UK, so still a little lost.

URL, if needed is: http://www.simonjameswilliams.co.uk/galleries and its gallery name: 3 - Test Purhcase Gallery

Thanks for your time ...

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#8 2016-07-22 05:29:42

SimonWilliams
Member
Registered: 2016-05-19
Posts: 15

Re: We regret that we are not able to sell Digital Purchases to your count

Sorted this, and you'd pointed me in the right direction.

I had Sell "Digital Downloads to countries in Euro zone" set to "no"

Thanks for your help Rod...

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