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#1 2020-05-09 18:45:27

jancop
Member
Registered: 2014-07-15
Posts: 21

ERROR BL3:Something went wrong

Hello,

Thing where doing great until:

apearced suddenly  after doing serveral changes in the BL3 designer. Have not done any FTP server activities



Something went wrong
Unexpected error: Unknown: open_basedir restriction in effect. File(/home/ucvhprxm/.php/php-mail.log) is not within the allowed path(s): (/home/ucvhprxm/domains/jcfotosite.nl/:/home/ucvhprxm/domains/include/:/etc/pki/tls/certs:/tmp:/var/tmp:/usr/local/lib/php/:/usr/local/php55/lib/php/:/usr/local/php0/lib/php/) in Unknown on line 0
Please report error at http://community.theturninggate.net

Jan

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#2 2020-05-09 20:26:12

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 4,399

Re: ERROR BL3:Something went wrong

Hi Jan, there is a misconfiguration on your host.  The configuration is set up to try to write to a directory that the web server is not allowed to.  This is not related to our code.  Can you try talking to your host's technical support to resolve this.  Specifically, the error is:

open_basedir restriction in effect. File(/home/ucvhprxm/.php/php-mail.log) is not within the allowed path(s): (/home/ucvhprxm/domains/jcfotosite.nl/:/home/ucvhprxm/domains/include/:/etc/pki/tls/certs:/tmp:/var/tmp:/usr/local/lib/php/:/usr/local/php55/lib/php/:/usr/local/php0/lib/php/) in Unknown on line 0

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#3 2020-05-09 20:38:24

jancop
Member
Registered: 2014-07-15
Posts: 21

Re: ERROR BL3:Something went wrong

Hi Ben,
I will do that Ben, but I did not do anything on the host except the Designer things, is there something wrong in the .htaccess files again?

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#4 2020-05-09 20:42:17

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 4,399

Re: ERROR BL3:Something went wrong

Hi Jan, there isn't.  This error happens during the bootstrap process of PHP before our code even starts to run.

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#5 2020-05-09 21:08:43

jancop
Member
Registered: 2014-07-15
Posts: 21

Re: ERROR BL3:Something went wrong

Hello Ben,

Only the pages with a gallery or a theater page have the problem.
Error has been send to TS, let's hope for a quick awnser.

Jan

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#6 2020-05-09 21:24:08

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 4,399

Re: ERROR BL3:Something went wrong

Hi Jan, in case the problem as already been resolved on your server, with the error cached, can you try visiting Designer > Templates > Clear Template Cache ?

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#7 2020-05-09 21:36:39

jancop
Member
Registered: 2014-07-15
Posts: 21

Re: ERROR BL3:Something went wrong

Hi Ben,
Cleared the cash, no luck
Jan

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#8 2020-05-09 21:39:54

jancop
Member
Registered: 2014-07-15
Posts: 21

Re: ERROR BL3:Something went wrong

In case you want  to navigate the website:
http://jcfotosite.nl

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#9 2020-05-09 22:10:10

jancop
Member
Registered: 2014-07-15
Posts: 21

Re: ERROR BL3:Something went wrong

Hi Ben,
I saw in Backlight Settings->Advanced Settings a chapter called: Miscellaneous.
Most of those Permission settings are set to NO, is that causing the problems?
(Let me know if you need my login code)
Jan

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#10 2020-05-09 22:38:48

Ben
Moderator
From: Melbourne, Australia
Registered: 2012-09-29
Posts: 4,399

Re: ERROR BL3:Something went wrong

Hi Jan, as I said above, this error is caused by an issue outside of Backlight. See how your host's technical support responds.

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#11 2020-05-10 03:02:39

jancop
Member
Registered: 2014-07-15
Posts: 21

Re: ERROR BL3:Something went wrong

Hello Ben,

Problem solved, just as jou said. But they did not mention what the problem was.
Thanks for your help Ben. and have a nice day.

Jan

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