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#1 Re: Backlight 2 Support » More Mail Woes » Today 00:09:36

Everything back to normal at the Backlight server. Did my updates, all is well.

#2 Re: Backlight 2 Support » More Mail Woes » Yesterday 04:12:38

UPDATE: email seems restored on the site. What happened? Don't know, but mail is back.

Meanwhile, the Backlight server still has issues.

#3 Re: Backlight 2 Support » More Mail Woes » Yesterday 00:51:47

After checking, none of the sites I manage and that are residing on my host's server can reach the Backlight's module update page.
Could it have something to do with my host?

Just checked a site I manage, but on a different host with the same error message.

So I guess it is a TTG temporary problem.

#4 Re: Backlight 2 Support » More Mail Woes » Yesterday 00:23:55

Seems the mail problem is intermittent. Some messages got thru while we are still waiting for earlier ones.

Still can't access the Backlight modules.

#5 Backlight 2 Support » More Mail Woes » Yesterday 00:10:27

Replies: 5

Suddenly this site does not receive mail sent from the Contact section of the site.

I figured it must be something to do with updating the site so I go to the Backlight design pages and try to go to the Backlight modules and this is what I get:

Something went wrong
Backlight was unable to connect to Please wait a few minutes and try again.

If the problem persists, make sure that your server is able to make external requests to

This site has been humming along for three years with no problem.

#7 Backlight 2 Support » Gallery lost it's design » 2019-08-18 04:21:12

Replies: 3

For some reason, the design of these gallery pages has been altered or modified. Any guess why? … single.php

I know, these pages were designed two years ago and did display correctly. I have had many exchanges on this forum about settings on this site.

But now, I check to see if everything is ok and...gasp! It's all wrong. Did I tinker too much?

#8 Re: Backlight 2 Support » Contact form test email fails » 2019-08-16 22:29:45

I now am using

<a href=" from Our Site">Email Us</a>

Still in

Backlight>Designer>Pages>Contact + CV>Design>Page Settings>Page Copy

And it pops up a mail message, pre-addressed ready to fill-in and send.

#9 Re: Backlight 2 Support » Contact form test email fails » 2019-08-16 22:22:58

<center> is deprecated does center the text. But, is there a better way?

Use inline css instead.

Do you mean inserting these instructions in the CSS file rather than in the Page Content section of Backlight?

<p style=“text-align:center;”>your content</p>.

Tried this but it does not work. The text is all to the left side and on two lines.

But the main thing is that when I wrote this yesterday, it worked fine. Clicking on the link made my Outlook mail app display a pre-addressed message, ready to complete and send.
Today, however, I get a 404 error!

#10 Re: Backlight 2 Support » Contact form test email fails » 2019-08-15 22:23:22

Succeeded in creating a link this way in Backlight>Designer Pages>Contact Design>Page Copy

<p><strong><center>postal address</center></strong></p>

<p><strong><center>Cel.: phone number</center></strong></p>

<p><strong><center>mailto: <a href="email address">email address</a></strong></p>

Seems to work great.

#11 Re: Backlight 2 Support » Contact form test email fails » 2019-08-15 21:49:56

Finally decided that, for simplicity's sake, I removed the contact form and wrote the contact info.

By the way, could it be possible to have the email address as a link?

#12 Re: Backlight 2 Support » Contact form test email fails » 2019-08-15 20:12:47

I know it's not "kosher" but the site email is from a different provider/server than the site's own server.

So, I'm left with either create a mail address with the site's domain name ( something like
or do away with the contact page altogether and just post contact information (like

#13 Re: Backlight 2 Support » Contact form test email fails » 2019-08-15 06:26:58

I've tried SMTP with their credentials (they are hosted on a different server than me) and I tried MAIL. Both do not work.

#14 Re: Backlight 2 Support » Contact form test email fails » 2019-08-15 06:25:57

no, the site email is

#15 Re: Backlight 2 Support » Contact form test email fails » 2019-08-15 04:58:18

Yes, it is the email for Nathalie.

If I use MAIL as mail send type, nothing in the other boxes matters?

#16 Re: Backlight 2 Support » Contact form test email fails » 2019-08-15 04:29:56

I have a similar problem: all mail sent thru the site ( ) limbo! It never arrives at the destination, at all.
Mail Send Type: mail
SMTP Host:

#17 Backlight 2 Support » Backlight settings transcript » 2019-08-11 23:05:43

Replies: 2

Just wondering if it's possible to print a transcript of all the settings in a Backlight designed site. Could be used as a log for new creations or troubleshooting.

#18 Re: Backlight 2 Support » Thumbnails, size & captions... » 2019-08-11 03:32:53

I finally re-assigned the Album pages back to the original Okapi pages and all seems well in GBC land.

For now!

#19 Backlight 2 Support » Thumbnails, size & captions... » 2019-08-11 03:21:36

Replies: 2

On this site, I updated the pages of the albums to Pangolin from Okapi. So, there are new GBC-page and a new GBC-album I also assigned the CSS file used in the Okapi version.
The navigation is horizontal and very simple: ACCUEIL, PRODUCTIONS and CONTACT. The album-set is labelled PRODUCTIONS. The problem is in each of the productions (Albums).
Although I tried to copy the settings from the Okapi to the Pangolin pages, there are differences in the settings, sometimes difficult to reconcile.
The thumbnail size is one issue: I can't control the container size or the image size, both way too big.
Also, the is a box below each thumbnail that should display the filename of each image. As much as I review all the Backlight settings, I can't find where to control these functions.

#21 Re: Backlight 2 Support » Upgrading to Backlight 2 » 2019-08-11 00:35:44

That did it: I exported the "correct" page template and it's related CSS to the fr side and voilà! Both sides are now identical.

One other thing eludes me. I'm trying to get breadcrumbs leading back to the gallery page. As yet, I have the album title as a breadcrumb but not where it comes from, the gallery.

Could it be because the theatre page is Pangolin and all the others are Okapi?
This would mean I'd have to create a Pangolin page for every Okapi page? And since it is not possible to import Okapi templates into Pangolin pages, that could mean a complete redesign.

Just when I thought this upgrade to Pangolin was easy and straightforward.

#22 Re: Backlight 2 Support » Upgrading to Backlight 2 » 2019-08-10 00:19:54

Beginning to see the light...after creating Pangolin templates for the Pages and the theatre modules, I succeded in assigning the albums to these new templates (what took me so long?).

Formatting is a bit different than in the previous Okapi version but it's getting there.

Once I designed the Fr side, I exported the templates to the En side. Should be identical, right? Alas, no. The title and the breadcrumbs are ok in the Fr side but aligned very differently in the En side.

Checked templates and CSS but I still can't find how to design these elements as I want them.

It will come in time, I suppose.

Thanks to Ben, Rod and Daniel.

#23 Re: Backlight 2 Support » Upgrading to Backlight 2 » 2019-08-09 22:18:49

Did you create a new Theater template and assign it to any albums that were using the old version?

Maybe I'm not too clear as to how to assign the module?

In Backlight>Publisher>Galerie>Assign Templates, I notice that the choices I have are Galerie or Standard-Album templates.

How do I assign the videos to the theatre-module?

#24 Re: Backlight 2 Support » Upgrading to Backlight 2 » 2019-08-09 22:00:21

This is how the site looks in ftp:
and in Backlight:

#25 Re: Backlight 2 Support » Upgrading to Backlight 2 » 2019-08-09 21:47:56

But that's the problem: I did!
From the Backlight Admin page:

Backlight 2 Add-on: Theater pangolin-theater 2.0.2

It's there, I just did the upgrade and yet it doesn't show up.

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