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#1 Re: Backlight Support » godaddy cpanel » 2017-08-20 22:27:50

Hi Bob.
This is helpful. 

I have a very similar situation and experience with Godaddy.  I was using CE4 and Godaddy with no issues on uploading a couple of hundred images at a time.  The one unknown is that I haven't uploaded to that site in a couple of years, so I assumed things might have changed on Godaddy side.  I am now bringing on a new site with Backlight.

The support person said to add resources would require me to switch plans, which now I guess was probably going to the VPS approach.  He was not reassuring it would work given what he was seeing. 

It is helpful to know it solved the problem, which so far is a first from what I gleaned in my research.  I will give the support team another call and to look at the VPS option for me.

Thanks Bob.
Dennis.

#2 Re: Backlight Support » godaddy cpanel » 2017-08-20 21:10:03

Hi Ben.
Ok.  That was what I suspected.  I reached a point that I felt like I had "tried everything" so I reached out.  During my last call to Godaddy, I mentioned that folks suspected it was triggering a denial of service attack.  They claim it is not at all related based on what they were seeing with the resource limits exceeding my account limits and I am not interested in buying more resources.

Anyway, thanks for very quick reply!!  Looks like Godaddy is not an option for me and Backlight so I will look at moving.

Take care.
Dennis.

#3 Re: Backlight Support » godaddy cpanel » 2017-08-20 20:14:31

Hi Rod.
Yes.  There are post over the past few years regarding the challenge.  Many roads lead to the php.ini, but I am not clear if that has been the root cause and if that has fixed it.  I have been unable to piece together a consistent recipe, but it is likely I missed it too.    I tried the php.ini with different variations.   This thread looked promising.  I am hopeful.

Thanks for the link on bluehost.  I am hopeful that I don't have to move.

Thanks for the quick response.
Dennis.

#4 Re: Backlight Support » godaddy cpanel » 2017-08-20 11:16:23

Hello.

I know there has been a lot regarding GoDaddy.  I am curious if anyone has solved the upload of more than 25 images without getting the error  "Error uploading rendition".  Here is my scenario and different things I tried:
- Godaddy
- cpanel
- enabled all PDO modules as mentioned above
- bumped up the PHP memory, upload size, time, etc. as mentioned in other posts for php.ini
- also created a php.ini, but no change.
- restarted all php processes

I called Godaddy support three times.  They made "adjustments" the first two times.  The last time they said they see my resources (memory) exceeding my account limit of 512M and the I/O exceeding my account limit of 1Mbps.  They said the process shuts down, hence the error.  They said there is nothing they can do but increase my resources (charge me more) and they said that may not solve the problem.  They clearly believe it is not their issue.

I know as of two years ago I used CE4 and godaddy without any upload challenges.  I see folks don't have the problem at all with Bluehost, but unfortunately it will not be easy for me to transfer things.

Any advice will be appreciated.

Everything else seems to work great.  I really like Backlight.

My basic site is www.bigphotoguy.com

Thanks.
Dennis.

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