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#1 Re: CE4 Cart » Emails Not Being Generated » 2016-12-09 23:24:41

Thanks for the support.

I changed the email setting from "smtp" to "mail" and was able to make a purchase from the gallery. Looks like our previous hosting provider accepted "smtp" OK but the current one needs "mail".

We'll do some further testing tomorrow, but it looks good.

Thank you again for the help and assistance - very prompt and successful in solving the issue.

#2 Re: CE4 Cart » Emails Not Being Generated » 2016-12-09 12:35:24

We were hosted with Ilisys but they transferred all their hosting to Netregistry. The 10415 error was on a live PayPal transaction. The messages we got are posted in a previous message.

Thanks for the prompt response.

(This cart installation is on www.photoeventz.com.au)

#3 Re: CE4 Cart » Emails Not Being Generated » 2016-12-09 12:12:54

This is the info that comes up when we click on phpinfo in the cart admin:

------------------------

include(application/views/admin/phpinfo.php): failed to open stream: No such file or directory|#0 /home/phph1001/public_html/ttg-be/cart/application/views/templates/template_blank.php(4): ErrorHandler::handleError(2, 'include(applica...', '/home/phph1001/...', 4, Array) #1 /home/phph1001/public_html/ttg-be/cart/application/views/templates/template_blank.php(4): include() #2 /home/phph1001/public_html/ttg-be/framework/helpers/ViewHelper.php(40): require('/home/phph1001/...') #3 /home/phph1001/public_html/ttg-be/cart/application/controllers/AdminController.php(61): ViewHelper::render('admin/phpinfo', Array, 'blank') #4 [internal function]: AdminController->phpinfo() #5 /home/phph1001/public_html/ttg-be/framework/controllers/Controller.php(41): call_user_func_array(Array, Array) #6 /home/phph1001/public_html/ttg-be/framework/Framework.php(124): Controller->dispatch(Array) #7 /home/phph1001/public_html/ttg-be/cart/index.php(24): Framework->route() #8 {main}|URL: /ttg-be/cart/index.php

--------------------

Does that give anyone a clue as to what is happening? Thanks.

#4 CE4 Cart » Emails Not Being Generated » 2016-12-09 11:50:31

Travelsnapz
Replies: 5

CE4 Cart has been operating flawlessly but we recently had to change hosting and now we are not receiving order emails. We get the PayPal notification that an order has been placed and paid for but not the email with the details of the order. Client is also not receiving confirmation of order or download links for digital products.

Maybe PHP is a problem?

In placing an order myself I got an error code of 10415, and before this came up I got an html page with some (php?) messages that meant nothing to me (due to my lack of expertise in this area).

Can anyone suggest the best solution to get the cart working again?

Thank you for any support

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