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#1 Re: Backlight 2 Support » sudden death » 2019-07-04 09:05:03

Good day Ben!
I am very grateful for this vital piece of background. I had already drawn the inescapable conclusion that it was useless to further try and "hound the technical support" from hosts who deny and/or ignore the issues I have so tirelessly put before them. For this reason I am leaving, and will continue to work with Backlight on one of my other hosts where thing do work.

As far as I know PHP itself is not the problem, although only really diving into it's technical heart will open up all of its possibilities. But first and foremost....we are photographers (to be).

That said, I would aks TTG to consider the possibility of making some kind of test-set (I'm not a coder so this will most likely sound silly) in order for clients to check their hosts before investing quite a bit of time on what for many of us is - though much loved - a hobby and pastime. You speak of "well-reputed hosts" but I'm afraid that is way beyond what the vast majority of your users will be able to find before actually spending money. I have read hundreds of pages in my own country and all over the internet, looking for reliable client experience information, but again 90% of what you find is either very/too angry customer reviews or biased commercial promoting.

I will certainly forward the essence of my experiences and your valuable comments to my soon ex-provider if only to stress that with probably little effort they could have had and kept a happy client.

Oh and if you DO see a way to start TTG hosted solutions (day job or not wink).....LET ME KNOW!

Thanks again,
M.

#2 Re: Backlight 2 Support » sudden death » 2019-07-02 19:52:54

Unfortunately there has been no reply to my message from june 23rd. In it - after many months of struggling with the exact net (non)outcome as Diederick (and others I am sure) - I have tried to broaden the issue in terms of preventing endless hide-and-seek games with unwilling providers ("contact your software support"...."we provided normal hosting"...), such as Versio and Strato.
Surely there must be either some sort of standard for this type of hosting, or at least a broadly accepted "best practice". Being able to refer to that would save a great deal of time and energy.

#3 Re: Backlight 2 Support » sudden death » 2019-06-24 07:56:36

Hi Ben,
Although this will not do Diederick or me any good, given the dreadful support at Versio: at least we're not alone smile
Worst complaint: they deny responsibility, refer back to developers like TTG and then - magically - the errors disappear for some time.....

I am on the verge of ending my contract, but for others' sake I would like to leave a farewell message for Versio. In it I would like to be able to refer to some kind of "standard" in terms of PHP configuration, which they obviously don't know or simply ignore. Could you tell me if there is such a thing, like there are conventions/standards/certifications for almost everything that actually works all over the net?
Could be important to mention something like this in the TTG documentation....

Hope you can help out again.

#4 Re: Backlight 2 Support » how to activate changed feedback profile » 2019-06-02 22:50:35

Yes, I did, many times.
Tried things on four different devices.
Also update Album and Index files.

This would be a vital issue since not all my "clients" should be presented with the same feedback options.

Funny (..) thing is, that the RIGHT feedback profile does show up when checking

users -> clients -> clientsname -> assign album

as well as

publisher -> galleries -> integration

I'll mail you the guest updates data, hope you can find out what's going on.

#5 Re: Backlight 2 Support » how to activate changed feedback profile » 2019-06-02 08:26:27

Hi Rod.

I did what you proposed, but now that I made yet another feedback profile for the same album, my client keeps getting the wrong feedbackprofile. The right version does show up in the clients login settings, in the integration tab in lightroom (republished) and in the private album settings. Quite frustrating that Backlight's documentation (search) is still so poor that one cannot help oneself and has to keep bothering you people.

#7 Re: Backlight 2 Support » switch between theater and client response » 2019-05-26 08:28:23

Thank You Rod, that might work. But where/how would I place those text links? And how will visitor find their way back to the originally chosen gallery?

#8 Backlight 2 Support » switch between theater and client response » 2019-05-25 09:07:46

5Michael5
Replies: 3

Is there a way to let visitors/users/clients switch between a Theater gallery and a Client Response Gallery?

Theater has of course better and more interesting ways of presenting pictures (e.g. juxtapose) but it seems a burden for clients to have to remember the filename from such a presentation before they can to a CRG version for requests, orders etc.

And would this involve two separate uploads, or can the same image files on my server be used?

#9 Backlight Support » change picture size in galleries » 2019-05-24 22:07:09

5Michael5
Replies: 2

Is it possible to change the size of the (individual) pictures people see in my galleries, mainly those in the Client Response?
When clicking on a thumbnail, one enters a screen with an awful lot of black around the photo, far more than is needed to keep the function icons visible. Sorry if I'm overlooking something.

#10 Backlight 2 Support » how to activate changed feedback profile » 2019-05-21 21:58:19

5Michael5
Replies: 12

Hi!
I have changed the default feedback profile into my own version under a new name. However, I cannot find a way to make the changes become effective in my existing Client Response Gallery.
This is particularly important because I will be creating more of these profiles, and will want to (re)link them to several CRG's, from time to time.
THANKS!

#11 Re: Backlight 2 Support » sudden death » 2019-05-11 08:35:54

Daniel, thank you so much for these suggestions.

PHP.INI
My provider does indeed not seem to allow changing this file, but only a number of specific settings. Unless there is a way to do this via phpMyAdmin.... It seems however that settings in this file can be overridden by changes made to the .htaccess file, which currectly looks like this:
=======
<FilesMatch "\.(php4|php5|php3|php2|php|phtml)$">
SetHandler application/x-lsphp71
</FilesMatch>
<IfModule mod_rewrite.c>
    RewriteEngine On

    ############################################################################
    # Edit this section for servers using FastCGI

    # For FastCGI (or seeing the error message 'No input file specified.':
    # add # to the start of the next line
    RewriteBase /

    RewriteCond $0#%{REQUEST_URI} ([^#]*)#(.*)\1$

    # For FastCGI (or seeing the error message 'No input file specified.':
    # add # to the start of the next line and remove # from the line after)
    RewriteRule ^.*$ - [E=BASE:%2]
    #RewriteRule ^(.*)$ - [E=BASE:]

    ############################################################################

    RewriteRule ^(.*)$ - [E=QS:mod_rewrite=on]

    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteRule ^([^\/]*)-single.php$ %{ENV:BASE}single.php?%{ENV:QS}&id=$1 [QSA,L]

    # Attempt to load dynamic resources if file doesn't exist
    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteRule ^([^\/.]*)\.(css|js|gif|png|jpg)$ %{ENV:BASE}index.php?%{ENV:QS}&extension=$2&name=$1 [QSA,L]

    RewriteCond %{QUERY_STRING} !mod_rewrite=on
    RewriteRule ^mobile.php$ %{ENV:BASE}mobile.php?%{ENV:QS} [QSA,L]
    RewriteCond %{QUERY_STRING} !mod_rewrite=on
    RewriteRule ^(.*)download.php %{ENV:BASE}download.php?%{ENV:QS} [QSA,L]

    # Address is /
    RewriteRule ^$ %{ENV:BASE}index.php?%{ENV:QS} [QSA,L]

    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteCond %{REQUEST_FILENAME} !-d
    RewriteRule ^(.*)$ %{ENV:BASE}index.php?%{ENV:QS}&page=$1 [QSA,L]
</IfModule>

############################################################################
# To fix cross-origin font issues for non-Pages users, remove the preceding '#' on the next five lines:

#<IfModule mod_headers.c>
#    <FilesMatch "\.(eot|font.css|otf|ttc|ttf|woff)$">
#        Header set Access-Control-Allow-Origin "*"
#    </FilesMatch>
#</IfModule>

############################################################################

Is there any way you can suggest how to change this .htaccess  in the direction you meant?

Also, I saw an option in Backlight called phpLiteAdmin, for which I seem to need a special password... would that be of any help?

Backlight's PHP info tells that this about the open_basedir:

open_basedir local (Master has no value)

/home/jmtenuj299/domains/cphoto.nl/:/home/jmtenuj299/domains/include/:/etc/pki/tls/certs:/tmp:/var/tmp:/usr/local/lib/php/:/usr/local/php70/lib/php/

under mail-log I see this: mail.log    /home/jmtenuj299/.php/php-mail.log

As to another PHP-version... I would have no clue which one in the long list to pick, let alone how to know if it has been "properly configured"...

I hope you can help.
Thanks!

#12 Re: Backlight 2 Support » sudden death » 2019-05-08 21:31:30

Still struggling and struggling, wondering if this client-response-thing will ever work, on any of MY providers, after so many hours and un expected fails.

Can somebody tell me if this PHP.INI suggestion

[[This entry in your own php.ini file may work:
mail.log = /dev/null
That sends any logging to the null device, effectively making it disappear rather than try to write to a file.]]

could also be applied to .htaccess in case users have no access to the PHP.INI ? And if so, what would be the right syntax?

#13 Re: Backlight 2 Support » sudden death » 2019-04-25 05:41:58

Thank you Rod, I saw that, but these are screenshot from my computer, not pictures stored on any of my sites or anywhere else on the net for that matter. Guess that means it is impossible to directly upload anything to the forum......

#14 Re: Backlight 2 Support » sudden death » 2019-04-23 23:07:46

Ah..well...Easter it was... behold, there's cause for celebration of the resurrection roll

First of all: many thanks for all your feedback.
I've been out for a few days, came back today and found the error miraculously gone - for now wink
No word from any helpdesk/provider etc.

Since this remains as much a mysterious as a recurring problem, I thought I'd add some more technical information from the PHP-corners of my site/host hoping that you "cracks" might discover some trace of a structural solution.

However, I cannot find a way to upload my screenshots to this forum.
Anyone?

#15 Re: Backlight 2 Support » sudden death » 2019-04-14 07:04:26

Perhaps there is some else who would actually be able to help? I'm still stuck with a completely unusable piece of software......
Thanks!

#16 Re: Backlight 2 Support » sudden death » 2019-04-12 07:24:21

Yes Daniel, that is very true.

All more of a shame that the same problem unexpectedly keeps coming back and every (!) hosting provider has the same reaction: it's not our fault, contact your software coders. From pillar to post, so forgive if I don't quite see where reporting gets us.

#17 Backlight 2 Support » sudden death » 2019-04-11 07:15:43

5Michael5
Replies: 27

I believe this is the third time this has happened to me, on three different setups of Backlight, hosted at three different webhosters.

Suddenly, without warning or any major reconstruction I am locked out of my site with this error message:

Something went wrong
Unexpected error: Unknown: open_basedir restriction in effect. File(/home/jmtenuj299/.php/php-mail.log) is not within the allowed path(s): (/home/jmtenuj299/domains/cphoto.nl/:/home/jmtenuj299/domains/include/:/etc/pki/tls/certs:/tmp:/var/tmp:/usr/local/lib/php/:/usr/local/php70/lib/php/) in Unknown on line 0

and the request to report this.

Hoster replies to help request: not our business, you cannot operate outside of basedir bla, bla, bla....

On one occasion, the hoster was Strato in Germany, and are notorious for not helping, not admitting anything, after which the sudden death miraculously changes into sudden life. However, this latest error is on a completely different hoster called Versio in The Netherlands.

Any help will be appreciated.

#18 Re: Backlight 2 Support » Updating documentation » 2019-04-10 08:08:12

Hi Matt,
Since yours is - as far as I know - the ONLY solution for self hosted Client Response interaction, I very much welcome enhanced attention for documentation. The YouTube suggestion is fine of course, but as a not too regular "back end" user (if it ain't broke....) i find step-by-step tutorials in a more static form much more useful. For the same reason I was/am still unhappy that there is no (!) way to generate a printed/pdf version of the current documentation. Some of us still happily use or need (some) paper with jotted exclamation marks in order to learn from our mistakes...

Extending the search capabilities (with targeted results in stead of too full text) and hyperlinking inside the documentation would save very much time and effort.

I have been using TTG solutions since before you came up with its beautiful, Korea inspired name, and in spite of all tech giants trying to make our life easier, many of your solutions are still one of a kind. Tutorials and better documentation however would doubtless draw many more clients who are fed up with the big company's inflexibility and lack of customization options. Maybe your first target in the past was the professional photography community to which I do not belong, which in practice means that for lack of routine I every once in a while face the need to re-invent the wheel for my (new) sites. As a final remark in this context I would point to a number of reviews and comparisons where a degree of un-intuitiveness was associated with TTG's ever evolving solutions. Although I think there would historically be logic in that, I agree that there's room for improvement here.

I hope this will help in some way. You did ask for it....
Cheers,

(another)Michael.

#19 Re: Backlight Support » theater addon not working and where are documentation/ tutorials etc.? » 2017-07-02 06:19:03

I tried it all, including making a new gallery, new upload, clearing all caches (in backlight too), editing the template as suggested, changing the presentation types.

But all I get is an empty yellow square.

#20 Backlight Support » theater addon not working and where are documentation/ tutorials etc.? » 2017-07-01 09:42:10

5Michael5
Replies: 8

I have to say I still find the documentation accompanying backlight pretty meager. You developers may find things to be "pretty intuitive" but trust me: the are not. I have worked with most gallery apps and add-on available in the past 20 years. I have been a TTG-client from the very beginning, and backlight is a good idea. But it needs more stepping stones, walkthroughs, tutorials etc. One I know how things work I may be willing to help set such things up, but for now the user interface is really under par.

In the case I am trying to find out what I paid for in the theater add-on. How can I get the examples from your site running without tutorials? I followed what little guidelines there are, uploaded everything, put it in place, but theater only shows a rectangle:
http://www.mafasca.es/galleries/el-teatro-1/ instead of the pictures I uploaded.

I would so much like to get on with this job, and not have to start all over again with any of the other Lightroom based utilities.

#21 Backlight Support » visual page builders and/or editors » 2017-06-29 09:24:24

5Michael5
Replies: 2

Is there any sort of addon or whatever like CSS-hero, Visual editor, page builder that can help identify parts of backlight sites and determine how the can be customized, be I with css or otherwise?
Wouldn't that be helpful....

#22 Backlight Support » change backgroundcolor behind thumbnail grids » 2017-06-29 09:16:30

5Michael5
Replies: 1

I have looked all over your documentation but I could not find an illustration of the different page looks indicating what every part is called (header, grid, etc.). This makes it difficult to communicate so please update in the future.

I want to change the color of the background behind/between and around the thumbnails and the grid. Now everything around them is white. I tried the page layout part of the backlight standard page and all the album page designs, but nothing works.

#23 Backlight Support » cannot download from gallery » 2016-12-17 07:58:11

5Michael5
Replies: 4

Hi Community!

I want to make a website where I can publish pictures for "clients". The "" indicating that do not sell but simple show and make images available for download. I may use the client response (managed or unmanaged) or not, and I may or may not password protect an album.
All in all dowloads are essential, preferably in high quality.
However.... this does not work. When clicking on the Image Icon in the upper right corner, nothing happens, the screen merely darkens a bit, although I have all settings set to dowloadability.
See for instance: http://www.lookonline.nl/galleries/album/#&gid=1&pid=4

#24 Re: Backlight Support » hierarchy between different elements like templates » 2016-11-09 07:54:53

Wow, that was fast.

Yes, I do very much hope things get easier, because what I saw on your test site makes me quite jealous.... I hope there will very soon be template files to share.

One thing was left over from my previous post: how to customize my website with a header, a logo, a background picture or canvas?
Using a template would make such changes appear on each and every page of my site, wouldn't it? So should I edit a page made from a template then, if I e.g. wanted to use a different backgroud (color/image) on each page?
I'm sorry but things are still confusing as "in the old TTG days" all such options were very clearly layed out within the Lightroom web module.

#25 Re: Backlight Support » restore standard templates » 2016-11-09 07:43:42

Thank you so much. Great site you made by the way!

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