Community @ The Turning Gate

Support community for TTG plugins and products.

You are not logged in.

#1 Re: Backlight 2 Support » IDs, Passwords, Etc » Today 05:23:49

for forgotten password, use the admin login name and the admin email address you used in initial setup.
you may have changed your admin login name in the past, that could be a reason it's not recognized.
more here: … _passwords

if that doesn't do it, take a look at this post: … 637#p58637

#2 Re: Backlight Support » image alt tag vs title tag » Yesterday 14:56:22

That would be for Matt and Ben, they are the developers. I’m just a user with way too much time on my hands wink

#3 Re: Backlight 2 Support » Wordpress » 2019-10-19 07:16:30

you can't add Backlight galleries to WordPress created pages.

When you installed Backlight, you should have also included the /galleries folder. It will be at the same server level as Backlight. Publish your albums to that folder from within Lightroom. … acklight_2

Otherwise, to create galleries within WordPress, you need to create a post or a page, click Insert Media, and upload the images.
Matt's got more on that here: … s-updates/
and here in the docs: … _shortcode
but these galleries are not controlled by Lightroom.

Or use one of the third-party WordPress gallery plugins.

Are you using the Backlight WordPress add-on? If so, use the same page template for the WordPress theme as you do for your albums. Be sure to include a Galleries menu item so that viewers can find your albums.

If not, you'll need to create a menu item that links to your main galleries page.

(Also, since you're using Backlight just for the albums, don't install the index.php and .htaccess files found in the root of the downloaded and unzipped file. They'll overwrite the necessary WordPress files)

#4 Re: Backlight 2 Support » Wordpress » 2019-10-19 06:24:39

Where is WP installed?
If it’s a normal WP installation in the root of the site, just install Backlight in the root as well

#5 Re: CE4 Pages » CE4 Homepage Slideshow Has "Disappeared" - NEED HELP URGENTLY » 2019-10-19 05:13:55

have you had time to try re-exporting and re-uploading?

I noticed that your Pages version is 7.0.14. The last version was 7.0.15. I don't know if that will make any difference. … _changelog

If you want to update, try the link on the Support page.

And I'd echo Daniel's advice about updating to Backlight. So much easier to work with than Lightroom's Web Module. And since nobody knows how long Lightroom will continue to support or even include the Web Module, updating is something to consider if your business depends on your web site.

#6 Re: CE4 Pages » CE4 Homepage Slideshow Has "Disappeared" - NEED HELP URGENTLY » 2019-10-18 22:57:26

did you happen to add an SSL certificate to this site?
the link you included above starts with https. When I click on it I get a security warning. When I take the s out of https, then I can access the site.

I suggest removing those extra html files, and re-exporting and re-uploading Pages, making sure that the site url (in the Info section of Pages) reflects the correct url (http or https)

#7 Re: CE4 Pages » CE4 Homepage Slideshow Has "Disappeared" - NEED HELP URGENTLY » 2019-10-18 21:16:26

Sounds like these pages might be leftover pages from a previous site.
Pages doesn’t export pages with -main at the end, so I’m thinking they came from something else.

#9 Re: Backlight 2 Support » Width of submenu drop down on horizontal menu » 2019-10-17 14:33:09

yep, custom css.
I'm using this:

.nav.nav_h ul.primary-menu ul.sub-menu {
		width: 300px;

that will affect all sub-menus you may have.

If you only want to target a specific menu, use a -child psuedo selector:

.nav.nav_h ul.primary-menu li:nth-child(2) ul.sub-menu  {
		width: 550px;

#10 Re: Backlight 2 Support » Method for updating Backlight2 site without lightroom as publisher? » 2019-10-15 20:52:17

Publishing to Cart enabled albums uses the same process as publishing to regular albums.
The main difference between publishing from Lightroom and using the Backlight Publisher is that you first need to process/export from whatever editing/management program you’re using.
Are you having any specific problems?

#11 Re: Backlight Support » Social Icons » 2019-10-13 22:53:32

did you activate custom css and choose the proper file in the page template?
Can you post a link?

#14 Re: Backlight Support » Social Icons » 2019-10-13 08:24:24

in the page template?
Go to your page template > Social Media and remove all the references to your social media addresses

Or do you mean the sharing icons in your albums?

#15 Re: Backlight 2 Support » Another CE3 refugee seeking help... » 2019-10-11 12:12:58

1) yes. you can do all those things. Stage is now Theater. There are WordPress and Cart add-ons. Backlight creates pages as well as albums and search is integrated.
And Backlight is soooooo much faster and easier to design in than the Lightroom Web Module

2)Send an email to Matt from the contact form on the support page and ask him about getting CE4 Publisher. (this assumes you are currently using CE3 Publisher)
I've posted some tips on upgrading from CE4 using Publisher: https://ttg-tips-and-tricks.barbeephoto … backlight/
And CE4 that's not using Publisher: https://ttg-tips-and-tricks.barbeephoto … backlight/

Here is the documentation on going from CE3 Publisher to CE4 Publisher: … ce3_to_ce4

If your CE3 site was not using Publisher (exported and uploaded galleries), then I'm afraid you'll be stuck with starting from scratch, recreating your old galleries as Publisher albums.

#16 Re: Backlight 2 Support » Updating documentation » 2019-10-10 21:20:32

You may have up to six pieces of metadata on display; use Metadata Tokens [syntax guidelines?] [where (in template, page or album)]

There’s a link to to the metadata token documentation in the template at the start of the Add-on > Metadata section.
The metadata itself will appear in the Feedback pop-up box.

Installing add-ons: … on_modules

Managing clients and other useful info can be found below Next Steps on the main docs page: … next_steps

#17 Re: Backlight 2 Support » Client response questions » 2019-10-10 11:49:37

Ben will probably need to take a look. He’ll need Backlight Admin credentials and links to problem albums

#18 Re: Backlight 2 Support » Client response questions » 2019-10-10 09:31:04

I can't seem to navigate how to get album sets on that page rather than the album itself. NOt sure where to start (or start over) on that... I had trouble with top level gallery structure recently and don't know the status of that issue.

what page are you referring to when you write "that page"?

If you're referring to the page where Client Response MANAGED albums appear, then only albums for a particular client will appear on that page.
But if you're referring to a top-level gallery page, then add an album set to it just like you would with any top-level gallery page.

I am hesitant to make album managed since Lightroom publish shows an access code grayed out,

access code is for un-managed albums. It's basically just a password protected album.
When you edit an album, under the Features tab you have three options under the Visibility drop down. They're pretty self-explanatory.

#19 Re: Backlight 2 Support » Thumbnails, size & captions... » 2019-10-10 01:10:24

Your css above states that on any device wider than 360px, your css will be used.
So, essentially it will apply to all devices unless you have another media query following that one that changes css at different width points

#20 Re: Backlight 2 Support » Thumbnails, size & captions... » 2019-10-10 00:46:20

take a look at the Enforce Squares and Enforce Coverage controls in Thumbnail Grid. Try changing breakpoints

#22 Re: Backlight 2 Support » Cart Item (Product) - Applying No tax? » 2019-10-09 06:22:17

Since it's in the overall settings, I don't think so.

#23 Re: Backlight 2 Support » Client response questions » 2019-10-09 06:21:05

-check marks for selecting were unavailable

Turn Image Selects "ON" in the template

-comments also inactive link

Turn Image Feedback "ON" in the template. Enable feedback in the album under the Integration tab. … onse_album

-client login seemed to be set up, but password was denied -is that in Lightroom side or client setup Backlight side?

If using a managed album, the client is set up in Backlight > Users then assign an album to the client … ged_albums

-filenames as titles appear on large version but not in gallery

Like regular albums, control this with metadata tokens under Thumbnail (Metadata Display) and Photo Presentation (Caption) in the album template

#25 Re: Backlight 2 Support » Going Live with Paypal? » 2019-10-09 05:02:22

I can find my credentials under: NVP/SOAP API integration (Classic)

it certainly doesn't help that PayPal seems to change things up regularly.....

Board footer

Powered by FluxBB