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#1 Re: Backlight Support » Client Response - single comment on multiple selections » Today 00:39:08

they can always add a message when they submit feedback if they have a comment that applies to all images.

#3 Re: CE4 Gallery » Random GPS coordinates on gallery export from Lightroom » Yesterday 01:29:06

I've been able to replicate this with an exported and uploaded CE4 Gallery. I end up somewhere in the middle of the ocean or northern Africa....
CE4 hasn't changed in a couple of years (and this used to work fine as far as I remember. And I've never seen this issue brought up on the forum), but Lightroom has so I'm guessing it's a Lightroom Web Module issue. But I don't know.

However, GPS coordinates are working correctly with CE4 if using Publisher. I published the same set of images using Publisher in my old CE4 test site and everything works fine.
Do you have CE4 Publisher?

Since CE4 is no longer being updated, I suggest upgrading to Backlight if you don't have Publisher.

#4 Re: CE4 Gallery » Random GPS coordinates on gallery export from Lightroom » 2018-08-16 21:04:30

Haven’t heard of this one before. I can’t see how the gallery export process would scramble the data in the gps metadata field.
Since this has never been reported (as far as I can remember) my guess is that it’s a Google map problem.

Is this a new problem or has it always happpened for you?
Might help if you post a link to a gallery.
If you refresh the gallery do the locations change?

If I get the time I’ll try firing up a CE4 galllery to see if I can replicate this.

#5 Re: Backlight Support » Problem with Uploaded Site » 2018-08-16 09:18:26

You need to change the site url in Backlight to the new location and the API url in Lightroom to the new location.

You have two options for transferring the site to the main domain:

download the development site to your computer and then upload to the main site (via FTP). This has the advantage of leaving the development site intact for testing.


Move the development site from the sub-domain folder to the main domain (public_html) via FTP. This empties the sub-domain folder of your backlight files.

I've found that sometimes images uploaded using the Backlight uploaded don't quite make it for the ride and I have to re-upload and re-assign them. Not a big deal.

#6 Re: Backlight Support » Two videos in Pangolin Gallery » 2018-08-16 07:50:04

Have you uploaded all the needed files for HTML5 Video? And have you done the server side setup? … ding_html5

#7 Re: Backlight Support » Problem with Uploaded Site » 2018-08-16 07:47:18

I did all development locally. When I wanted to update the live site I changed the URL in the Backlight settings from the local URL to the live URL  and uploaded the site by FTP. (Admittedly I sometimes missed changing the URL between local/live - perhaps that  caused some of the problems I now experience.)

When you did that, did you also change the API URL in Lightroom?

Should I abandon this approach and instead do all development on the live site?

My personal opinion is that developing online would be easier and less confusing.

If so, should I now change the API settings in both the LR Publisher and in the live Backlight settings? As I understand it, the API is arbitrary, so that I would simplify choose a new API key (are there any limitations?).  Presumably, operating this way would be slower than developing locally.

The API Key is arbitrary, but not the URL. That needs to match the url of the site (plus the /backlight/publisher/ part)

It's slower when it comes to creating albums. But you'll need to FTP those images to the site eventually so you don't really save any time in the long run. And it looks like it's now cost you some time.

#8 Re: Backlight Support » Problem with Uploaded Site » 2018-08-15 22:37:50

looking at the source code of your Galleries page I can see that it's trying to load css from localhost


you could try updating the Album Files from the Publisher dashboard page in Backlight

#9 Re: Backlight Support » Problem with Uploaded Site » 2018-08-15 21:05:44

Could we also see a screen capture of what the masthead should look like?

Does your host use any sort of site caching? Is so, can you turn it off?

#10 Re: Backlight Support » Problem with Uploaded Site » 2018-08-15 11:27:46

Hard to tell what’s going on just from a description. Can you post a link to the site?

Just my own perspective, but it seems that you’re introducing unnecessary complications by needing to sync from your local site to the live site.
I find it easier to develop a site in a sub-domain and once I’m happy with design and customization I can copy the development site to the live site.
I usually keep he development site active for a while as a rest site.

#11 Re: Backlight Support » Voucher codes » 2018-08-14 22:54:29

One solution would be to assign a different pricing scheme to the album you wish to discount and password protect it. Give your clients the "discount code", which would be the password to the discounted album.

#12 Re: Backlight Support » Voucher codes » 2018-08-14 21:39:34

As per my post on a different thread, I am hoping that Backlight 2 has a discount for us members that already purchased Backlight 1.

As long as I’ve been around (several years now) TTG has always offered discounts on version upgrades to existing users.
I believe Ben already addressed this in that other thread

On the application of discounts per item or per album, here’s Ben’s response to a similar question: … hp?id=5729

#13 Re: Backlight Support » Digital download and physical item » 2018-08-13 22:31:07

No, you can’t do that.
Instead, you could create a page (or better yet, a pop-up) that has pictures of the frame options you offer and provide a link in the album text.

#14 Re: Backlight Support » Digital download and physical item » 2018-08-13 21:31:35

When you first installed the Cart there was one or two pricing schemes included (Default and, I believe, Premium). I think they both had downloads plus prints.

#15 Re: Backlight Support » Digital download and physical item » 2018-08-13 09:20:43

I just re-read your post. I’m not positive what it is you’re after. Do you want your customers to be able to choose either download or print of a picture?
Or do you want some pictures in an album to be available as a print but not a download and some pictures to be available as a download but not as a print?

#16 Re: Backlight Support » Digital download and physical item » 2018-08-13 09:02:34

Just add the framed print product to a pricing scheme that includes digital downloads. (Or create a new pricing scheme that contains both products.
Upon clicking the cart icon your customers will see the add to cart dialog. There will be a drop down where they can choose the digital download or the print product.

#17 Re: CE4 Client Response Gallery » Styling mobile menu » 2018-08-11 23:00:44

Try taking a look a Daniel’s site or any of the sites in the Showcase forum on a mobile device (or just reduce the browser size on the desktop)

#18 Re: Backlight Support » Voucher codes » 2018-08-11 22:53:01

I don’t believe it’s possible. If I remember, discounts are taken on the Cart total.

Try searching on “discount codes” and “coupons”

#19 Re: Backlight Support » Cart not working » 2018-08-08 20:42:07

Yes! I should have though of that first. Edit the album and look under the Integration tab. Be sure to fill out the Pricing Scheme field. … bled_album

#20 Re: Backlight Support » Cart not working » 2018-08-08 13:19:38

I’m on my iPad so can’t check the source code, but my first guess is that the album you linked to is not a cart-enabled album.
Check to make sure you’ve assigned the correct album template to that album.

#21 Re: Backlight Support » Cart not working » 2018-08-08 11:17:30

I think the docs are out of date. Those settings are in the album template settings for Backlight 1.1 and earlier  (Okapi) .

There should be a cart button on each picture by default. There is no option to turn it off.

Can you post a link to a cart enabled album? This may be nothing more than colors for the buttons being the same as the background color.

#22 Re: Backlight Support » Modifying a gallery -do I need to re-publish the whole thing? » 2018-08-08 07:34:27

xxx-10 will come before xxx-2. If you don't want it to, you need to use tw0 pr more digits: xxx-10, xxx-02 (if you don't have more than 99 images in the album) or xxx-010, xxx-002 if you don't have more than 999 images.

I don't use the sort order options, but every time I want to change the order (manual order) I make the change in Lightroom and then right click on one of the images and mark it for republishing.
Make sure Publisher settings are using the "Push metadata without updating existing photos" option.

#23 Re: Backlight Support » Wordpress page and Backlight integration » 2018-08-08 04:20:28

Hard to tell without seeing what you've got, but there are several options. It'll depend on where you place it: in the header or in the top-pallet. (basically below or above the masthead.)
From there you can tweak with custom css

#24 Re: Backlight Support » what am i missing? menus not colapsing in mobile » 2018-08-07 21:19:27

you’re not missing anything. The mobile menu doesn’t collapse.

#25 Re: Backlight Support » Wordpress page and Backlight integration » 2018-08-07 21:16:23

Backlight pages are independent from WordPress, so no, you can’t do what you’re asking.

You have two options:
Design the Backlight template to match your WordPress design.

Change your WordPress theme to match your Backlight design by using the Backlight WordPress Add-on.

I suppose you could use phplugins to replace the Backlight nav menu with the WordPress menu.
There’s a document on how to do that in CE4, you could try adapting that to Backlight. (Many of the Backlight hooks are different).

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