Community @ The Turning Gate

Support community for TTG plugins and products.

You are not logged in.

#1 Re: Backlight Support » Password expiration setting » Today 10:00:50

Can’t comment on your first request, but to your second, this is already possible with Backlight 2 albums and sets.
It’s unlikely that Backlight 1 will be updated with either of your requests so you would need to update to Backlight 2

#2 Re: Backlight 2 Support » Search Album Template not working » Today 01:48:38

Any text for the search page is entered in Backlight > Settings > Languages. Click on Manage Language for each language you're using and scroll down to the Publisher section: Search Intro.

#3 Re: Backlight 2 Support » Search Album Template not working » Yesterday 19:42:00

the problem with the footer and navigation is coming from your html.

You've forgotten a closing </font> tag.

Also, much of your html is depricated. the <font> tag is not used in HTML5, nor is the <align> tag.

Instead, use inline styling or custom css.

<div style="text-align:center; font-size: 18px; font-family: Arial;">
<p>Club Championships - 2015</p>
<p>St Mellion Golf Club's 2015 Mens &amp; Ladies Club Championships started on one of the nicest days of a distinctly average summer. The second day however was one of the worst of the summer with torrential rain bringing proceedings to a standstill. In the end the committee postponed the event after greens were flooding everywhere and the course had become unplayable. August 16th brought a nicer day but an unfortunate drop in crowd attendance possibly due to the postponement. The course was looking absolutely stunning though and provided it's usual stern test when playing off the back tees. The presentation of prizes was hosted on the Nicklaus 18th green afterwards by Club Captain Frank Blake and Lady Captain Mary Brinsley. Well done to all who took part and to the supporters who attended.</p>

though it appears that you don't need to designate a font in the html because your template is already using Arial as the base font.

for font-size, try em or px instead

#4 Re: Backlight 2 Support » Search Album Template not working » Yesterday 14:14:25

make sure you assign a Pangolin album template to Search. Also try updating album files and clearing  both template and browser cache

#5 Re: Backlight 2 Support » Is it possible to copy BL2 site to iPad for offline viewing? » 2019-06-15 01:54:00

are there any virtual server/development apps like WAMP or MAMP for the iPad? That might be one way.

#6 Re: Backlight Support » Search Page Corrupted » 2019-06-13 13:38:08

you may need to add a https redirect to your .htaccess file. See this topic: … hp?id=7876

if you upgrade to Backlight 2, there is a setting that takes care of redirecting to https

#7 Re: Backlight 2 Support » Backlight 2 Wordpress Module... » 2019-06-12 04:57:05

He may have meant phplugins. Check the page template you’re using for your theme. It’s under Advanced Setup.
Usually, phplugins won’t disable a theme, but it’s something to check.

#8 Re: Backlight 2 Support » Backlight 2 Wordpress Module... » 2019-06-10 20:47:32

Is WordPress up to date?
Are Backlight and the WordPress module up to date?
Are all plugins up to date?
Are there any plugins that haven’t been updated by the developer in a long time?

Could there be a plugin conflict?
Try disabling all plugins.
If the theme activates without error, activate plugins one by one until you get an error.

#9 Re: Backlight 2 Support » Backlight 2 & MAMP » 2019-06-10 13:42:09

The url in Backlight Admin should match the main part of the API url in Lightroom. The only difference being is the addition of /backlight/publisher/ to the API url in Lightroom.

#10 Re: Backlight Support » migrate Publisher settings » 2019-06-10 05:05:39

take a look at the Lightroom Voyager plug-in to see if it will do what you want.

If I remember, what Voyager will do is export the Publisher collection (settings, images and all) and then you can import it into another catalog

#11 Re: Backlight 2 Support » Difference between "all" and "selected" counts in client response? » 2019-06-10 04:05:47

"All" could include images that have comments attached yet have not been selected with the checkbox.

#13 Re: Backlight 2 Support » how to activate changed feedback profile » 2019-06-09 22:27:06

Saw your screen shots after I made my post. I can’t tell if your issue is related to the original post or not.
I still suggest contacting Ben.

#14 Re: Backlight 2 Support » how to activate changed feedback profile » 2019-06-09 22:20:12

I’m not following.
I was unable to see what the problem actually was (or if there was a problem) with this topic’s original post.

Can you supply more details of what us happening so Ben has something to work with.

What is happening from the client perspective?
What feedback are you receiving?
Are you using Client Managed albums (Private - requires Client account) or Public or Protected (requires access code) albums?

Does the client feedback profile the client sees in the album match the one assigned to the album?

Can you provide links to albums?
If they are Private or Protected, provide login.

I’d also suggest sending Backlight Admin credentials to Ben along with a link to this topic.

#15 Re: Backlight Support » Lightbox adjustments » 2019-06-09 10:09:34

look in your album template.
For colors concerning the grid (cell background and border colors, grid icons, color labels) look under Thumbnail Grid
For colors concerning the large image display (background, UI background, buttons, etc.) look under Photo Presentation

if none of those do the trick, let us know what you're trying to change

#16 Re: Backlight 2 Support » Pagination not working » 2019-06-09 00:34:01

Currently, albums inserted into pages do not paginate, only actual albums do.

#17 Re: Backlight 2 Support » Pagination not working » 2019-06-08 12:57:34

Are you trying to insert an album into a page?

#18 Re: Backlight 2 Support » Gallery on homepage » 2019-06-05 07:09:57

check the slide show height settings for the plug-in

#19 Re: Backlight 2 Support » Gallery on homepage » 2019-06-05 06:02:30

I’m mainly using it on my workshops site as a substitute for using Galleria in the old CE4 theme do the slideshows aren’t large, something like 600px wide.

#20 Re: Backlight 2 Support » Gallery on homepage » 2019-06-04 22:58:50

I think it's capable of going full screen (may need paid version). Check out their site for demos

Otherwise, there are a lot of other options out there in the WordPress ecosystem

#21 Re: Backlight 2 Support » Gallery on homepage » 2019-06-04 21:16:52

your site is based on WordPress! Right?
Is so, you’ll need to use a plugin for slideshows, the TTG Theme doesn’t support Galleria.
I’ve been using the free version of the NextGEN plugin.

#23 Re: Backlight 2 Support » how to activate changed feedback profile » 2019-06-04 02:58:51

From what I was able to see, the feedback profile assigned to an album is the one that shows up in the album.

If you continue to have issues, can you post with screen shots that better illustrate the problem?

#24 Re: Backlight Support » upgrade to BL2 failed again » 2019-06-03 21:08:24

Had you created an album using the Backlight 1 version of Theater? Perhaps to use a a home page slideshow?

If so, try changing the album template for the album that’s inserted into the home page.

#25 Re: Backlight 2 Support » Client response for group share » 2019-06-03 07:05:46

You would need to either make it a Private (Managed) album and give everyone the same credentials,

Or make it Protected (Unmanaged), which just requires an access code.

If it’s Private, then from your perspective it will be as if it’s only one person sending feedback.

If it’s protected, then each person can have the access code but each feedback will be separate and you won’t have the Client Managed features like the ability for a client to log in, make selections, and then come back later to continue.

See … ged_albums for the differences in features.

You also will probably need to set the Client Response Post-Feedback Settings to whatever is appropriate for the feedback you need to receive.

Board footer

Powered by FluxBB